Very nice bioethanol fire basket. It blends in well to our fireplace and looks as though it was always there. I got 5 hours of fire from 1l on the Anya with it fully opened which felt like a good amou... Mehr ansehen
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Das sagen Bewerter
Thought a long time about buying a bio fuel burner and was worried it wouldn’t be as good as the pictures look. Took the plunge and bought the Bredon- it is AMAZING!! Real flames, toasty vibes, even s... Mehr ansehen
The customer service was excellent and the product is fantastic. We never thought we could get a fire in our home, but this means we have the cosiness of a real fire without the cleanup and it heats t... Mehr ansehen
Delivery was on time and the fire looked good. Unfortunately the smell from the fuel caused a migraine so it had to be returned, but the company was very understanding and arranged collection and refu... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Kontaktinformationen
20-22 Wenlock Rd, N1 7GU, London, Vereinigtes Königreich
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,7
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3130 Bewertungen
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Das haben sich andere Leute angesehen
Antwort von Imaginfires
Thank you! We're glad your order arrived on time and that you were happy with the service.
Antwort von Imaginfires
Thank you for the 5 star review.
Well done, Imaginfires!
Easy to order from website. Good communication and items are delivered promptly. Excellent customer service.
3. Februar 2026
Antwort von Imaginfires
Wonderful to know you're happy with our service and our product.
l have not had my delivery yet when i…
l have not had my delivery yet when i recieve in match i shall up my stars .
2. Februar 2026
Antwort von Imaginfires
Hi Apologies you have received an email asking to review it is an automated email sent by TRUSTPILOT. We are on track for delivery middle of March.
Thank you for your continued patience.
There was a problem with delivery and…
There was a problem with delivery and Customer Services were excellent.
My fire is even better then anticipated.
The heat is produces heats my hallway perfectly.
4. Februar 2026
Antwort von Imaginfires
Glad we were able to sort out your delivery quickly and you are enjoying your fire
Antwort von Imaginfires
Happy to hear the Stow is keeping you warm and cosy.
So glad we brought this fire
We brought a bio ethanol fire for Christmas
We have since brought oil and logs
The quality of the products are amazing
I cannot believe the heat we get from this and the feeling of a real fire
I Thank imagin fires for there great fast customer service in any questions I had. And the fast delivery of everything we have ordered
4. Februar 2026
Antwort von Imaginfires
We are delighted you are enjoying you fire and thank you for a fantastic review.
Antwort von Imaginfires
Thank you for the 5 star.
Ordered this fire not disappointed it’s…
Ordered this fire not disappointed it’s lovely easy to put together . Looks lovely like real fire .
11. Februar 2026
Antwort von Imaginfires
Thank you.
Antwort von Imaginfires
Apologies for the wait as the Bredon was on a pre order. Happy to hear you are loving the fire.
Antwort von Imaginfires
Thank you for the 5 star.
Bio ethanol fire
First had our fire delivered and noticed a dent on the side. Rang customer service very helpful. Organised a replacement asap. Now have it all set up with a flue. Absolutely delighted with it. 2 years contemplating about buying one. Wish we done it sooner. Fantastic company to deal with
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Imaginfires
We are delighted we were able to solve your problem quickly and you are loving your fire. Thank you for a lovely review.
I was informed that my fire was to be…
I was informed that my fire was to be delivered on the Wednesday and it arrived on time .not had it on yet but it looks nice in the position i wanted it
28. Januar 2026
Antwort von Imaginfires
Love hearing the delivery was quick and easy.
Ordered and was down as in stock
Ordered and was down as in stock, it then turned up 3 months later.
Opened it and the lid is bent and battered, literally fuming in all honesty.
They blatantly ship directly from China with no holding place in the UK as the address is an apartment in London.
Total waste of my time and I wish I'd gone with a different company.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Imaginfires
Hi Mick,
We’re sorry to hear that you remain dissatisfied following our email exchange earlier today.
To clarify, the item was clearly listed as pre-order when your order was placed, along with the estimated dispatch timeframe on the product page. It was not advertised as in stock, and the delivery period reflected the pre-order status.
After you contacted us this afternoon, we responded promptly and offered a partial refund if you were happy to keep the fireplace with the damage. When you advised that you would prefer a replacement, we immediately arranged this, including collection of the damaged unit this Friday.
Should you prefer not to receive a replacement, we can instead arrange collection and issue a full refund.
Antwort von Imaginfires
We’re so glad we could listen to your concerns and get everything sorted for you. Your satisfaction is our top priority
No show of goods
Would love to be able to write a review. Alas i still have not received my stove and have not had any response from either your company or the delivery company as to when it might arrive.
Please respond urgently!
16. Januar 2026
Antwort von Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
Good news our new stock has arrived in our warehouse. Your order should be with you by the end of this week beginning of next week at the latest.
Great online ordering system and fast…
Great online ordering system and fast delivery.
20. Januar 2026
Antwort von Imaginfires
We love hearing ordering was easy and smooth delivery.
Lovely fireplace
Lovely fireplace, looks better in place then the picture. Was delivered nice and quick.
Only reason I didn't give a 5 star is I did ask about restock of ceramic logs or the pebbles and did not receive a reply, but got them on amazon.
Fab deal with the fuel being FOC.
26. Januar 2026
Antwort von Imaginfires
We're thrilled you love your new fireplace and that it arrived so quickly. Please accept our sincerest apologies for missing your restock enquiry—this isn't our usual standard, and we'll be looking into it. We're glad you enjoyed the fuel deal and hope to see you again soon!"
an idea
the Howden body could do with a pair of rrecessed finger holds near the top to aid moving it
23. Januar 2026
Antwort von Imaginfires
Thank you for your review I will pass your comments onto the team.
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