Home Warranty of America Bewertungen 

Kyle was knowledgeable patient with me elderly first time customer, phone line disconnected he call back left his call back and ext, that professional.i call back Kyle completed his order.i did tell Kyle I would refer family and friends

24 hour/7 day customer service, response is quick.

We have paid monthly for many years to receive top service and we were happy until recently when our washing machine broke and could not be fixed and the method of getting a new washing machine at Lowe’s was that a credit card would be sent via my email but it might take 30 days. Golly, I cannot wait that long to do laundry. I am 77 years old and cannot understand most of the agents I am speaking with. I am going to Lowe’s and purchase a washer and looks like I will also have to pay delivery and hauling away of old washer. How do I get my money back from a gift card that is emailed to me? I am rather disappointed in the way this is being handled by Home Warranty. We loved your way of doing business before. When our dryer broke a few years ago, you ordered a new one for us and had the store deliver new dryer and haul the old one away. My husband passed away last year and I have more than I can handle. Your company will thrive if you go back to former way of doing business. Kindest regards, Joyce Torrence
420 Bradford Green, Nashville, TN 37221

Every claim I have made (two) they figure out a loophole not to pay. The dishwasher control panel burned out—they claimed that was not normal wear-and-tear. The air conditioner went out—they said their contractor did not take a photo of the serial number so they won’t pay. They always offer a little partial payment—$150 for the new dishwasher and $300 for the new evaporator coil. I could have paid that with what o paid for the warranty. Maybe they cover little things, but I would love to know how anyone gets them to pay, because it has been a waste of money for me!

Beyond unimpressed. I put a claim in yesterday and apparently have to wait until Friday so 6 days with no hot water for a company to come out, which is unacceptable to me. I called HEA and the girl promised to see if she could move up my appointment but she emailed them and said it would be 24 hours so not helpful at all! Paid for 6 years so stick with this company. Wouldn’t recommend

Company was prompt and courteous. He was thorough and explained everything he was doing; what to look for; and possibilities in the future.
Made sure I had his phone number in case anything else happened.

It took just 3 days for a technician to arrive at my home, in the past it could take 2 or 3 weeks!

The company assigned a vendor who arrived the next day, diagnosed the problem with our air conditioner and provided a temporary solution. The follow up request for a part replacement was approved next day and the vendor was able to finish the work quickly and relieve our a/c issue on 90-degrees days.

It was an easy process taking care of my issue. They set up an appointment with a contractor, I called him and fixed my issue

They'll try everything they can to get out of covering your claim, yet send incessant emails and phone calls to renew your policy.

The agent did an amazing job in putting my needs into priority! Thank you Jerrica😍

Fue muy rápido y amable

My dishwasher was unable to be repaired. I was told that it would be repaired or replaced. Instead, I was given a gift card for $272. The lowest price for a dishwasher I could find was $300. So I thought that was reasonable. However, delivery, installation and haul away was almost $300, making the cost of replacing it out of reach. I contacted customer support and explained the situation and asked that the credit be increased or that the service fee be waived. There was no negotiating. $272 was it. When I had American Home Shield and one appliance failed it was replaced with a new one and installed with no out of pocket costs to me. The service fee is more expensive compared to HWA but the coverage was exceptional. I'm very disappointed in my experience with HWA.

The company that came out A&N they was professional and clean. They new their job plus did well.

Put in my A/C claim on 5/31 and was contacted by HWA 6/1 with an appointment for 6/2 after noon. Tech arrived timely in unmarked truck but had uniform, checked Condenser and said it was low on Freon so added same. Unit cooling now

The plumber was very nice

I have different situations that need to be fix for plumbing related, I called HWA to report them, they took the report and send me a company to fix the problem that was in the house. They fixed.

Ryan was extremely personable and made me feel seen as a customer!

𝑅𝑦𝑎𝑛 𝑤𝑎𝑠 𝑎 𝑔𝑟𝑒𝑎𝑡 𝑎𝑔𝑒𝑛𝑡!!!