The Home Service Club Bewertungen 

They are con artists that will do everything in their power to not cover anything listed in your contract. Not to mention it takes them weeks to assign a technician to your home, their reimbursement option doesn't make sense, and their policies yield no results other than making you pay full price with no coverage.

I have actually had both good and bad experiences with the Home Service Club . On 9/19/22 I spoke with Joseph ,one of the cancellation reps about cancelling my account. I had been with them for 3 years and a few months ago stopped purchasing each month. I was dealing with health issues and no longer wanted the service. A few days ago they withdrew $140.00 and I called the clarify our agreement. Yes it was month to Month , however i had not cancelled. So Joseph worked out a great deal to add 2 more months and refund me $94.00. Call back yesterday and there was no record of Joseph agreeing to refunding my $94.00. They did see the added months of service. I am a cancer survivor and patient with limited income. This totally affected our lives . I know that I had some responsibility regarding cancellation, However Joseph should have never set those terms. He promised to send an email stating the terms and of course did not. So disappointed in them.

HSC is appliance insurance that can’t get service for you because they don’t pay their bills.

Best case they start looking for someone 24 hours after you notify them there’s a problem. But you could have someone already at your house within 24 hours! And you always have to pay $125 for each problem. I once had the technician tell me he would’ve charged me $20 for a faucet repair, but we were both obligated to the $125. And apparently they make up completely false reasons to deny you. Y

I have two houses insured with them and have been a loyal customer with prompt payments for over 3 years. So I pay them a little over $100 a month.

Recently my water heater broke. I contacted HSC. They replied 24 hours later (their standard) and said they were looking for someone. Three days later I called them bc I still had no hot water and had heard nothing further. The next day they found someone that would come in 3 days. I took off work that afternoon to be there for the 4 hour range. It ended and no one showed up. I called the company- they said HSC never “finalized” the appt. I later found that meant HSC didn’t pay the past due bill required for them to do another job. HSC said they couldn’t find anyone else that had openings - note this. And they offered me the option of paying for the repair myself and possibly getting reimbursed - IF the tech submitted exactly in their format on their website. I saw too much risk in all that so I waited. BUT I called locally to see if I could sweet-talk someone. To my surprise the first company I called said they could come tomorrow - yay! Then I mentioned HSC and they said “nope, we don’t work with them.” Naively, I thought they meant insurance companies in general. On to 2nd attempt, they offered to come that day!! Yay again - and I didn’t even have to beg! Then I mentioned HSC. She said, “oh no, they called us already and we told them we would do it if they would pay their outstanding, PAST DUE bills with us.” But the rep said he couldn’t authorize that and hung up on her! So no, HSC will not pay their past due bills and NO ONE in town will take their jobs. Then I called the no-show and they admitted they told HSC they would come to my house on that day if HSC would catch up their past due account. I called HSC back to let them know what I found out. They said they found someone else that would come next week. So now I’m 2 weeks without hot water.

The technician who inspected my broken hot water heater said it was 15 years old, they sometimes last 20, but it’s not unusual for them to break at this age. He went to his truck to submit to HSC. Then came back in and said they denied it. They wouldn’t tell him why and told him they would call me. He said this is normal wear and tear and he can’t see any reason for them to deny. He also said he realized they are the same company that owes him money too- except they CHANGED THEIR NAME so he didn’t realize it when he accepted. Omg! So he left and I waited. They called an hour later and said it was denied due to rust or corrosion. I called the tech - he said there’s absolutely no rust or corrosion on it. Then he quoted me $1500 to replace it. I requested a review of the claim by HSC and let them know that there was neither rust nor corrosion - per expert. I also called to find out if I could pay and they reimburse me. They said the most they cover would be $500 (which I pay in 5 months). I was floored by the measly $500 max. Especially since I had to pay $125 for the wasted service call. They still denied me a second time. I asked them to cancel both policies. They are still charging my card every month. (2 now). And I went 2 weeks without hot water, then paid everything myself to fix it, and spent an insane amount of time dealing with total BS from HSC.

I submitted a claim to the Better Business Bureau last month. At least I can warn others! They lied to BBB about the rust or corrosion again. I asked for proof of either. They can’t provide it of course LOL. They lied more and provided no proof. Then ultimately reversed the denial and said they mailed me a check for the $500 to get the case closed. It’s been a week and no check, but they said allow 30 days. Not holding my breath!

The first time I called the Home Service Club to start a claim having to do with my broken air conditioning system it sounded like I was speaking to someone overseas. After I filed the claim I waited one day, two days, three days and didn't hear from anyone. I called them again and they told me that they had closed my claim because it involved "maintenance" and they only provide service for items that are "broken". I informed him that my air conditioning system was in fact "broken" and that when they ( erroneously ) decided to close my claim for whatever reason they should have at least contacted me to let me know.
The representative reopened my claim and sent me an email confirming that a technician would be contacting me between 11 AM and 3 PM the next day. At 3:45 PM the next day I had not heard from the air conditioning technician, so I called the company's number that had been provided in the confirmation email. I got an answering machine and instead of hearing a message that stated the companies name etc. I heard a message with a very heavy foreign accent and he just said his own personal name. After that the message said that the mailbox was full and I could not leave a message. I called the Home Service Club again and told them what happened. Their representative called the technician (obviously at another phone number that had not been provided to me) and told me that the technician would be calling me directly. I did get a call within a few minutes and I could hardly communicate with him because of our language differences. He did apologize and said that he would be out at 5 PM. So he showed up at 5:40 and did apologize for being late, to his credit. But he could not find the circuit breaker box to see if the air conditioning compressor was getting electrical power. He apologized and told me that I needed to get an electrician.

Its now september; this began in may. home service club still won't replace freezer, even though two of their technicians said freezer is shot. And now home service won't even return phone calls. we are forced to get a lawyer and report to better business bureau and california dept of insurance. What are we to think? what can we do? we are now facing an organization that appears to be in scam mode. we hope this reaches people thinking of joining home service club.

This company promised me a refund check I've been working on since March 9, 2022. They have been promising since then, but NO check for $894.63 has arrived.

Victorino Franco
Jun 30, 2022, 2:11 PM
To Home Service Club,
I have canceled this warranty policy # 83721604 a long time ago, sometime in March 2022 to expire on May 10, 2022, and Kim Lee sent me an email regarding this, dated March 9, 2022, to wit---

From: Kim Lee
Sent: Wednesday, March 9, 2022, 4:10:45 PM
Your Home Service Club Policy is Cancelled
Inbox
Warranty
Home Service Club- Jun 30, 2022, 6:54 AM
Policy #:
837216042
Dear Victorino Franco,
Please be advised that your Home Service Club policy covering the property located at 26765 Calaroga Ave, Hayward has been canceled in accordance with the User Agreement. An applicable credit of fees associated in Section XI of the User Agreement will be issued to you within 15-30 days.
Keep in mind, that when your Home Service Club account is canceled, you will be responsible for all repair costs that arise. To reinstate your service, please contact our customer service department toll-free at 1-800-601-1009. Thank you for allowing us to assist you.
Sincerely,
The HSC Team
Home Service Club

Terrible company. It has been 2 months and I still can't get my faucet fixed. Plumber comes and collect his service fee (literally a 5 min visit to take some pictures) and then will not return to complete the job as he says HSC will not agree to the submitted estimate. Who is at fault the plumber or the warranty company? Neither will take responsibility and leaves me the customer without a working faucet. Supposedly they will give a pro-rated refund if a contract is cancelled. I do not put much hope they will follow through on that promise. The only thing HSC is good at is sales and marketing.

After spending a good week reviewing multiple home warranty plans with several companies and being lied to, I mentioned to the HSC Warranty sales rep that I was quite concerned with the dishonesty and wasting of my time with these other companies who are quick to make false promises to get a sale. The HSC Warranty sales rep assured me this would not be the case, but it actually was the case. I realized after reading the plan, he blatantly lied to me. I made several attempts to complain to his supervisor and the president of the company. Crickets. This company is operating in an unethical manner and doesn't seem to want to make it right. Buyer beware and read the fine print in the plan.

Beware !!! They give all kinds of reassurance, even negotiate a great final price, however they don’t send you the fine print contract until you purchase the agreement. Three months after initially purchasing the warranty I called to fix a toilet leak. 2 plumbers canceled in a span of 4 weeks and I ended up fixing it myself. Then the next month called because I noticed my AC was leaking and my service call was $65. The technician spoke to Home Service Club for authorization without my knowledge to run a diagnostic test, which they authorized and after they found the leak wanted me to pay an additional $180 to something I wasn’t even a part of a conversation. Total cost for a new coil $ 3700 and they are not covering due to rust and erosion. I appealed but once again denied. Due to rust and corrosion, the coil had a leak water eventually as it touches metal turns to rust. Sounds about right. But to them it’s enough to deny a claim. There are no added security.
They also send tons of emails for advertisement for referrals which has no problems getting through regular emails but when they decline claims or anything that is time sensitive, it’s in your junk mail or non existent, very convenient in their part almost calculating. And don’t get me started on their customer service center, you will only get someone that can help you only when you join, their enthusiasm is amazing but if you have an issue, they are incompetent and good luck reach a supervisor. There are never available. Also, if and that’s a big if they do cover a claim the cap is $6000 , and it is $2000 per item appliance different from what they initially explained. You will have to stay with the policy until it is paid off. So essentially you are really paying for the repairs yourself. This company is a nightmare. When you call for a service it is out sourced to a 3rd party and they have no idea geographically where you live. I’ve had a plumber not show the day of only to find out they were not traveling over an hour, you guessed it gas prices. We are a military family and found this on our USAA portal and have reported these claims to the appropriate advertising department. With high demands for homes purchases I wouldn’t want another family to experience the same. It’s a pain to cancel, but we did. Please, do better than us and find a better company. Read all the remarks and the response from Home Service Club below. They are automated, they don’t even have the decency to respond according to each complaint. And what is humorous is the “”Director” will be in touch, they don’t have a supervisor.

We contracted with Choice Warranty and apparently Home Service Club has a contract with Choice Warranty to service California. We called for a dishwasher issue, the claim was denied. They said it was not normal wear and tear. I called to cancel the contract as a result and they are charging a cancellation fee and deducting the cost of ALL PRIOR SERVICE CALLS from our refund for. They do not give you back the $65 you paid for the denied claim or for any of the other claims they are back-charging for. BEWARE! The "normal wear and tear" policy is too general and they can claim anything is not normal use and they do. This is the second denial this year. I am a landlord and loved the idea of having a long-term contract the remains the same price forever, but I regret the decision to change over to this company from the other warranty company we were with. We have also referred other people...and now I need to let everyone know what we now know. Home Service Club SUCKS!

Buyer beware check the warranty wording thoroughly. Took 6 visits from their "contractors" to fix a toilet, after I contacted the Department of Insurance HSC called me and said they were going to refund my $130.00 in copays (never received a penny). When another contractor said that my KitchenAide refrigerator could not be fixed HSC told me that they would give me $494.00 in Lowe's gift cards, I told them that as long as I was the one actually paying for the fridge I would choose where I was going to buy it, they finally agreed to send me a check, (never received a penny) I threatened to cancel my warranty and was told that any money they had paid on claims would have to be returned to them unless I kept paying my monthly premium through 11/2022. I told them I was not going to be held hostage by them and cancelled my policy, they didn't confirm the cancellation until after they have deducted the monthly payment from my bank account. I have a telephone call scheduled with the representative handling my case at the Department of Insurance I am filing a claim against HSC and Choice Home Warranty Company they bought HSC. Do not go anywhere near HSC or Choice Home Warranty they are scammers.

was a customer of this company for 2 years and filed my first claim in December of 2021 for my water heater. The company they sent advised me that my hot water heater needed to be replaced. I was responsible for paying 75.00 fee for them to come and access the issue and 1275.00 and the Home Service Club paid 425.00. It in March of 2022 my hot water her stopped working and HSC advised me that I had to go through the warranty company for the heater. I called the water heater company and was advised they would send out the part but I had to find someone on my own to install it. A plumber came by who advised me that, I am missing the drip pan, the pole that was used is not up to code, it was not tightly secured into place and they used a dryer vent to connect the heater. He advised that my home would not pass inspection because of these things. He gave me an estimate of 1265.00 to correct the issues. Home Service Club would not assist me with the matter and told me that I had a 30 day warranty to call with concerns. Since 30 days have passed It would be a new claim in to which I would pay for the majority once again. In addition to this also in March my refrigerator broke. I filed another claim. A gentlemen came to my home for less then 5 minutes and advised he needed to replace the fan. He asked for the 75.00 fee and said he would submit the info to HSC. For 3 weeks I have gotten the run around from them stating that they need more info. Today April 1st 2022 I called and requested for them to cancel my policy. I was hung up on and ignored. It took me over an hour to get my policy cancelled. They out right refused to cancel it and advised me that if I cancel it I would have to pay them the 425.00 they paid for the water heater. I have paid them over 1080.00 since being with them and my only claim costed them 425.00. How dare them. This is the worst home warranty company I have ever had.

We switched from Total Protect due to a good sales pitch from someone at Home Service Club. The first time we had an issue 5 months into the contract and our claim was denied. The technician said it was normal wear and tare on our 1995 furnace and it needed to be replaced. HSC denied our claim and we are out 4100.00 for a new furnace. What makes matters worse is they will not allow me to cancel my policy. Lots or runaround. Was promised a US based customer service call center and I have yet to speak to someone I can clearly understand that can clearly understand me. I do not recommend this company.

This company is a fraudulent business avoid them like a deadly illness. We bought their top of the line policy. We have paid through an electronic from our bank for seven years. We had our electric range oven to go out last month. We got the run around for over a week as they did not have an appliance repair company in our area. The company they had found was two hours away. He kept canceling his appointments with us. HSC told us they do not have anyone in our area for us to hire an appliance repair company in the area where we lived. We did this and he called them as they required. He cave and checked our stove out. The main computer board was no longer manufactured and the main supply house in Dallas, TX said there was none to be had. A representative of HSC called and said they has found the part and it was on back order. When it comes available they would ship it to me but it may be several months. She said if you would rather we will email an electronic gift card to LOWES to you shortly for $329.00 so you can apply it to buy a new one. Our range is the top of the line SAMSUNG. We paid close to over $3,000 for it five years ago. I told the lady I would accept that as we have not been able to cook or bake for over a month. It has been three days. They are saying it takes thirty days to get the e-gift card issued and emailed. I called LOWES. They said they do not have any e-gift cards. They said this sounds fraudulent. We are still trying to get something from this company. AGAIN STAY AWAY FROM THEM IN FACT RUN THE OTHER DIRECTION! Policy#246280 Claim#664066. Well seetheir response below. They never contacted me at all.

This place is the worst. I never once could talk to the cancellation team since the customer service rep would always say they weren’t there. They had 3 dispatches to fix my fridge over 2 months and ended up leaving it broke saying the ice maker is not something they cover. They ended up making me pay for the incomplete work and left me with a broken fridge. Read the fine print folks. If you want more details feel free to email me.

This company will not refund money as promised which is very concerning. Questionable for a scam/illegal activity. They do not provide the customer service that is advertised. Avoid this warranty company.

I am writing in response to your request for a written appeal for the denial to fix or replace my air conditioning unit . This unit needs to be fixed or replaced by Home Service Club. I paid for services by your company 1 year in advance, as your sales representative who sold me the warranty assured me that if anything in my home was broken that you would fix it or replace it.

We noticed our Air Conditioning unit was not cooling properly so we called to report a claim on on July 19, 2021. The first HSC Technician: NEED A TECH Heating & Air Conditioning failed to show up for the appointment that you Scheduled for Friday July 23rd, 2021. Your HSC Your HSC Technician when I called, stated that he never scheduled an appointment and he knew nothing about it. I called HSC customer service the same day and reported the no-show the same day. Your HSC technician did not show to diagnose my unit until July 29, 2021 in which he gave me a verbal diagnosis that the fan motor was failing as he watched it run for a period of time and then the fan stopped turning and then make a loud noise. Your HSC Technician informed me that the fan stopped turning it stops cooling and made a loud noise. Equivalently to what I had observed and video taped during his diagnostic. Because of the irresponsible behavior of your technician, once again caused this failure. We submitted claim on 7/19/21 no response until 8/18/21 with a denial letter, 1 whole month is unacceptable and especially in this kind of dangerous and intense weather. My attorney submitted a demand letter there were instructed to reply by email they decided to call on telephone and we have been playing phone tag for one week and As of September 9, 2021 unit still not fixed. In there denial letter they never even mentioned the first technicians diognosis. Why..

Please avoid this company for they will pay smaller claims and attempt to weasel out of the more expensive claims. Terrible customer service. Salesman are all Americans, Customer service Department is in the Philippines and they have no ability to escalate calls the only communication they have with other departments is through email and they are so busy that it takes 24-48 hour for a response, if you miss a call that cycle starts over. I have never dealt with a company like this.. RUN RUN.. Run. When I bought the warranty the salesman tried to get me to commit to (5) years up front. I should have done the monthly so I could RUN.. If you live in California especially beware customer service in the Philippines has no knowledge or relationships here. I live in Central California and when they scheduled a Technician to fix my washer they scheduled a company from Los Angeles (4) hours away. When I called to confirm the appointment the scheduler just laughed. Still fighting to get my services completed.

The Home Service Club say I that evaporator coil is
physically damaged and leaking due to rust and/or erosion and is installed with incorrect freon pressure, which are all exclusions of coverage under the home warranty. Base on information obtained for this claim, the unit did not enter the policy in proper working condition. This makes no since. They keep hanging up on me when I call and won't let you talk to management.

This is completely scam company, please please don’t even try to buy home warranty from them. I called them to fix my water heater due to leaking they said it won’t cover , I called for my plumbing system and they make appointment with a plumber but they refused to fixed because non of the technician trust them, they make another appointment about 10 different plumber but no one came to my house, I am trying to cancel the policy but they lingering to cancel
Scam scam scam

The Home Service Club Warranty has a great a GREAT sales team. They convinced me into switching 4 of my properties over to them after having many years of fair service with another home warranty company. Ironically, I had 2 recent claims on faulty air conditioners.
Property (1) : My personal home in California - Although, the a/c was serviced every 5 years and had no issues as of the 6/15/20 service report; it failed in July. I submitted a claim and HSC responded a week later. Their tech submitted his diagnosis "normal wear & tear"and several days later they declined the claim for various reasons. I objected and had documentation, photos, that there was no rust / corrosion & even their tech called them & said that he never stated any of the reasons for their declination in his report other than normal wear & tear - BUT they did offer a full replacement at my out of pocket cost of $8600. I protested to no avail since the unit was 18 years old & we just wanted a/c. I sent in my credit card payment for $8600.
As of today, I still have not heard anything back after repeated requests for an update. Claim # 438839.

Property (2) is a FIVE YEAR OLD, old town house rental in Florida. Claim# 414380. On 6/21/21 I sent in a claim for a faulty a/c. HSC did respond. Their tech diagnosed the unit 4 days later. After getting approval from HSC & replacing a few parts, the unit worked for 2 days then quit. This happened repeatedly. One of my 2 tenants understandably, moved out . I rented a one room portable a/c for $85 per day for my tenant.
Their tech finally gave up & told HSC that he could not find the problem. I spent 3 hours on the phone trying to find a company that could respond in a timely manner. The new a/c company determined that HSC's previous tech replaced the wrong parts. I convinced HSC per the terms of their contract to accept the new company since this had then been going on for 42 days & because they could not find any other company that would work with them.
The tech submitted his diagnosis to HSC FIVE DAYS AGO and after numerous,repeated calls every day, they state that they are still working on it for approval
to be repaired. It has cost me over $ 1800 for the portable rental. ( I know, I could have bought 2 for that price. ) And now my other tenant wants to move out. I have explained all this to HSC but they do not care.
THIS HAS NOW BEEN GOING ON FOR FIFTY DAYS. I DON'T THINK THIS COMPLAINT WILL EVEN GET HSC'S ATTENTION BUT I DID FILE A FORMAL COMPLAINT WITH DEP'T OF INSURANCE AND MY BUSINESS PARTNER IS A LITIGATION ATTORNEY WHO PROMISED ME A LEGAL REMEDY AND WE ARE EVEN CONSIDERING A CLASS ACTION LAW SUIT SINCE THEIR ARE CERTAINLY ENOUGH COMPLAINTS OUT THERE. LET'S SEE IF I GET THE STANDARD GENERIC RESPONSE ABOUT CONTACT FROM A SUPERVISOR... STAY TUNED !
After 2 months of fighting with them I Just got the final verdict from HSC : since their original contractor who they appointed to do the work had an incompetent technician who burnt up all the a/c components but then failed to get the work approved first by HSC and simply did it.; they denied my claim.
It was HSC's contractor.!!! It cost me nearly $3000.They are a den of theives. Look at their BBB score !