The Home Service Club Bewertungen 

Wish I could give them negative stars. Bunch of crooks. Don’t know how I fell for them. Absolutely ridiculous service. I already put in a cancellation as of today. They deducted whatever they paid me from my remaining refund. Any time you put in a request, it takes days and then send someone who is not experienced at all. And then deny your claim. This is their process. They claim best on their website for many years. B.S. Absolutely absurd.

MARTIN S. DAVID
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DO NOT SIGN WITH ( THE HOME CLUB WARRANTY SERVICES).
ONE MONTH AGO OUR WASHER STOPPED WORKING. THEY KEPT PROMISING A TECHNICIAN WILL ARRIVE. SO FAR, IT IS JUST AN EMPTY PROMISE. THE WORST HOME WARRANTY INSURANCE I EVER DEALT WITH. AND THEY HAVE THE WORST CUSTOMER SERVICE. WHEN YOU CALL THEM, THEY TELL YOU HOW SORRY THEY ARE ABOUT YOUR SITUATION, THEY SAY THEY CAN NOT FIND A TECHNICIAN TO DO THE REPAIRS. THE QUESTION IS: IF A WARRANTY COMPANY DOES NOT HAVE TECHNICIANS TO DO THE REPAIRS, HOW DOES THE STATE OF CALIFORNIA ALLOW THEM TO BE LICENSED IN THE STATE OF CALIFORNIA. THESE COMPANIES CHARGE CUSTOMERS THEIR MONTHLY FEE BUT, WHEN IT COMES TO REPAIRS, THEY ACT AS IF THEY DON'T KNOW YOU, AND THEY KNOW THAT THEY DON'T HAVE TO ANSWER TO ANY AUTHORITIES. I FILED WITH THE CALIFORNIA INSURANCE COMMISSIONER, THIS OFFICE IS JUST A NAME, THEY DON'T HAVE ANY AUTHORITY OVER SCAMMERS LIKE THESE WARRANTY COMPANIES.

Customer Service
Claims Handling
Tech
Refunds & Payouts
Reviewed Oct. 26, 2023

I am a Real Estate Broker in WA State and Hawaii. I have purchased many home buyers warranties as closing gifts for my clients. I purchased a home buyers warranty for mechanical systems in my new home in Hilo, Hawaii. I have never filed a claim until ONE MONTH AGO! I have a clog in my plumbing system in my bathroom and I am unable to use the toilet, sink or shower. It has been 31 days since my claim was filed. I have called customer service every day only to be told they 'need more time to find a vendor'. I asked for a list of vendors they have tried to contact, but they refuse to provide me with the list of plumbing companies. Then my claim was closed without any notice to me. I had to re-open my claim on October 18, 2023. It has now been another 7 days of being told the same lies. My legally binding contract states that I a vendor will be assigned within 48 hours (max) of my claim. The Home Warranty Club is a fraudulent business. They took my money and have breached our contract by not providing me services I paid for in full on November 30, 2022. I have tried to speak with a supervisor, only to be told they don't have any way to transfer me to a supervisor. More lies. My situation is dire and I will likely end of having to hire my own plumbing contractor. I have asked for a refund of my contract, again told from customer service that they don't have the "ability" to do refunds. I am so frustrated and feel horrible that I have purchased several of the home warranties with The Home Service Club for my Buyers as closing gifts. They will likely have the same run-around based on the dozens of horrific reviews on this platform. DO NOT PURCHASE A HOME WARRANTY FROM THE HOME CLUB. You may as well light $500 on fire, because this company is a SCAM!

Absolutely the WORST warranty company.
Beware they will never repair your appliance. They checked my refrigerator after a service request and 'diagnosed' in less than five minutes. Promised to return with parts that never happened till date. It seems they have blacklisted our phone number as it goes straight to the voicemail and no one responds. So I end up losing $95.
Same thing happened with the request for broken shower repair. Diagnosed, promised to return with parts collected his co-payment and never showed up again. After more than 25 calls and I have given up.
Their call center is a joke with continuous wait time and then you are cut off. You leave call back number and no one calls back. Frustrated and angry, I filed a complaint with BBB and contemplating to file a lawsuit in small claims court soon.
You can't even cancel this policy and get reimbursed.
Please do not waste your money with this SCAM warranty company. They just take your money and hardly respond to your complaints and hardly cover anything when time comes for repairs.

Company does NOT pay contractors. Do not work for Choice, Home Service Club, Home Warranty of America or their new company name Rely Home. They gave my company authorization to make a repair for $765 but only paid $165 on the invoice. When I inquired they closed my contractor account and placed payments for all outstanding invoices on hold for 180 days. It has now been over a year and they say the policy is 365 days before they will escalate my payment request and 6-12 months before a possible resolution. This company scams homeowners out of money for contracts and contractors out of HARD earned money. I have paid out for technicians labor and parts to perform services for them that I will likely never be paid for. We are talking thousands of dollars.

They underwrite Choice Home Warranty in California. Both Home Service Club and Choice are scams. I requested service for covered item. They did not find a provider and emailed that I could find one and that they would reimburse minuse the service fee. Lies,scam, and thief's. Thr provider provided some info saying he did not work for these crooks. Claim denied within 5 minutes. Of course appeal was no better. In California Choice is licensed by Home Service Club. Scammers——-Do Not Buy ——- This will be referred to Attorney General's office in California. See Arizona Class Action Suit against Choice. Scammers and bullies. I will not tolerate this manipulation. I paid 875.00 for the service and 1700 for a multi year plan for nothing. What’s up Home Service Club and Choice Home warranty??? Business model- Promise a lot, and deny coverage as much as possible. Truly reprehensible!

One of the worst companies I have ever dealt with. I was with them for 9 years. I had a negative experience with them back in 2018. Overall 3 weeks in Florida to get my Air Conditioner serviced. It was rectified by the management team and I was assured new management would make sure this never happened again. Two weeks ago my pool pump went up and I placed a claim. Two weeks and many calls (by me) later there was still no response. I called and asked what was going on and told they could not find a pool tech (remember this is Florida) in my area. I requested a cancellation of contract and a refund. They cancelled my contract immediately and stated there would be no refund. I asked to speak with a supervisor and was told I have no contract anymore and that there was no need to speak to a supervisor. Stay far far away from this company.

Called for a quote. Prices were great. But now I am getting harassed by the company to buy a plan. Emails and phone calls won’t stop. This company calls you from different “local” number each time. This is a real turn off and will go with another company

Worst company I’ve ever dealt with. They scammed me out of $871. They keep lying to me about looking for a tech to fix my AC. Today I called to cancel my policy and spoke to someone who said he’s a manager but I know he wasn’t anyway he told me I could get my own tech and go the reimbursement route. I’m ok I’ll bite sure let’s do that he said he would have an email sent to start the process. Well apparently they’re not even capable of sending an email because I’m still waiting for that.

First, let me say, there should be a zero option. The home service club is in my opinion a scam. They are devious and show no transparency at all. In January of this year. I signed up with the home service club. I didn't have any repair issues until last month. I called the home service club because I had a repair issue. They made me an appointment with one of their technicians. He never showed up. I relayed this information to the home service club. They set up another appointment for a different technician to come out. Neither one of these technicians showed up. They were both no call, no show, no email, and no text. That was very SUSPICIOUS to me. When I called the home service club to inquire about what was going on. I was told by James that "choice warranty", (when did the home service club change their name to "choice warranty")? I was told that "choice warranty" had a policy where a customer could hire their own technician, and the customer would be reimbursed. Because I had become VERY SUSPICIOUS, I again called the home service club, or choice warranty, or whatever the company's name is. This is time I spoke with Guillermo who informed me that "choice warranty", yes he said "choice warranty", not the home service club, no longer had that policy. That's when I was threw with them. I don't believe that they ever called any technicians. I believe that they were playing the game let the customer hire a technician, and we WON'T reimburse them, but we'll tell them that we will. They deceived me with their devious way of conducting their business. I let them know that I was threw with them because of the reasons stated in this review. Recently I got an email from them, "YOUR PAYMENT IS PASS DUE, AND WE COULDN'T PROCESS YOUR PAYMENT" They really thought that I would let them continue to debit my account. I don't think so. I responded to them sighting the same issues in this report. I also let them know in the email that I was ready to go to court if need be, then I blocked them from my cell phone and my email. I think that they should be put out of business. I believe that more than not, they are honoring their contract for some customers, and not EVERY CUSTOMER as they should be. They should have informed me that the name was "choice warranty, and not "the home service club". I would never signed with "choice warranty" as I was aware of their deceptive ways. I filed a complaint with the BBB, and now I'm moving on to social media.

Please stay away with this company, if you need repair they send technicians quickly because you pay the deductible, after that if they need to spend money for repair they won’t repair they will give you thousands of reasons . Last week my refrigerator stopped working I called them and they send the technician and found parts no longer available. Now they need to replace the refrigerator but when I call them they are waiting diagnosis report from technician , I call them every day they tell me the same thing waiting from technician to send the full diagnosis report,
This is the 3 rd time experiencing this issue
Also I tell them to cancel the service in July 2022 but they never cancel
Just stay away from this company

Water Heater broke 2/13, took them 3 days to get some to look at it, dragged their feet another week before coming back saying they needed more pictures only to deny the claim due to rust.
The water heater ruptured & you waited 8 days to response, what did you think was going to happen, it magically disappear?

Never, Never, Never use this company!

My contact is 832-728-1481 (I wrote it wrong before) This is the worst company you will deal with it in your life. The will make you to pay double what it is costing on private.
I stay with them over 8 months, then I cancel see below what they did with me.
1- After 45 days I have my microwave smoking. The send some one he did not to get to my house until I pay for him (he ask for cash). And he supposed to send the diagnostic report 48 Hours max. Never happened (one or two weeks) and they told me this happened before the warranty active we did not cover( wow it’s a short cut) I spent with the for more three months to solve it they did not.
2- after Three months my refrigerator makes ice, and I turned off, then the freezer not working but the fridge working, I spend with them over there months again (no solution).
So I cancelled the last payment. And I told myself if they didn’t fix the refrigerator I will not continue with them( since I pay in front one month) and I figure that the day I didn’t make the payment the cancel my policy, I told them I pay one front and it must be active at lest for 28 days more.
They told me no go back and read the police.
The are professional for taking your money without any service. Also I need to mention that they dealing with a not certified or professional technician ( I discovered that when the refrigerator technician came to my house he broke one of the shelf’s, because he bullied push it out before he removed the screw) and he said Sorry I didn’t know there are one here.

I have been trying to get a leaking toilet fixed for 2 1/2 months with this company. Started October 14. The first plumber just took my money, had the work approved, and never showed back up. So I’ve had to start with a second company. Who now a month later has still not even been out to diagnose the issue. If I have the claim reassigned again, it’s probably gonna take another month. Do not use this company.

I called HSC regarding a leaking hot water heater. No plumbers responded to HSC’s network so I hired a plumber who reported to the claim department that the water heater was leaking and needed replacing. Water heaters die due to leaking after a period of time, but the claim was denied due to RUST AND CORROSION. Remember that term. It’s buried in the contract you sign, but don’t see until after signing up. The important coverage details are purposely left out on the home web page. DON’T BUY A CONTRACT WITH THIS COMPANY!

We have had this contract since April, 2022. In July, our hot water heater went out and it took from July 6th to July 27 to get the part and because it was summer we just dealt with no hot water at the time. We never got reimbursed for the part.
Now 5 months later our hot water heater went out again. I put in a claim on Sunday night, December 4th and as of today, December 7, they haven’t contacted us with a contractor. I have called and spoke with Mario, Vic and Alexander and they tell me it takes 24 - 48 hours to get a contractor. Mario said I should have one in 4-6 hours. IT IS WINTER AND WE HAVE NO HOT WATER SINCE SUNDAY? I then asked Vic on Tuesday if we could get our own contractor and be reimbursed and he said yes. We did and Alexander said we need to have our plumber submit an invoice with his diagnosis then they would decide whether to replace or fix. In order to do all this our plumber would need to make 2 trips and he couldn’t get back to repair or replace for another week and WE STILL WOULDNT HAVE HOT WATER FOR ANOTHER FEW DAYS?
My husband said forget it and we went today, bought a new hot water heater and he, with a little of my help, installed it and we had hot water by 5 pm today. My husband is 77 years old and got it done for almost $800.00. The plumber would have been $800.00 to repair or $2,335.00 to replace it. And we still wouldn’t have a contractor from Home Service Club tonight if we had listened to them. It would take about 30 days to be reimbursed. We have CANCELLED our Contract with them after I spoke first with Karen, then Nelson, then Courthon(sp??) and he said we would get a refund of $125.00 when I asked for a reimbursement of our $776.36, but that is out of the question. They should reimburse us for our cost because they couldn’t get a contractor out to diagnose our problem after 3 days of waiting. This company should be shut down immediately. I will report them to the BBB and I don’t know how to get a class action suit against them but I sure wish someone would. I will tell everyone I know to never do business with this ridiculous company!!!

Stay away from them
Whoever is writing a 5 star review is some fake friend.. they have no service period and will deny everything
It is a scam

Contacts barely speech English
They could not even find a plumber
It is said because their tech are not paid
I wrote to better business bureau as many others have
The company is terrible
Stay away

Crooked, Unscrupulous Home Service Club!

I took out and paid upfront for a service warranty for the year in August 2022. In Oct I made a service request and was told that a technician would come out to my residence. I waited. Days turned into weeks, no response and no technician. I called Home Service Club and they told me they were still looking for a technician for my Heating/Cooling system. I got an email saying a technician was coming on 11/4/22 between 3pm and 8pm. It was a no-call, no-show. I called Home Service Club and requested my account be closed and my money be refunded. The asked for a little more time because they were working on my case. Again, I waited. Nothing happened after a whole week. I called again and requested my account be closed and my money refunded. A male representative assured me he closed my account and processed my refund; and would send me a confirmation email. No email came so about three days later, I followed up only to find out that my account was still opened and no refund was processed. I spoke with a female supervisor on or about 11/21/22 and requested my 100% refund because all they did was lied, deceived, and dishonored their service agreement. She refused to give me my 100% refund. I told her the company did nothing for me and therefore did not deserve any of my money. There are very many complaint out there about Home Service Club and I only found out after the fact. But I am trying to prevent other unsuspecting consumers like myself from falling victim of unscrupulous companies like Home Service Club. I will be filing a complaint with the Attorney General's Office, the Consumer Financial Protection Bureau, and various other Complaints Boards to protect hard working Americans from being ripped off. I wonder how is it a Class Action Law Suit has not yet been filed again Home Service Club?

Everyone writing a 1 star review is 100% correct . What they do should be illegal this is America not a 3rd world country . They should be thrown in jail for lying and stealing peoples money . See you in court low life’s

They are con artists, when I bought the service they said they would cover everything on the list. I never received a contract. My well pump was on the list and my pressure tank failed so I called them and they sent a repairman out and it cost $65.00. I received a email that said per my contract the tank was not covered and knew that when they sent the repairman out. Remember I never received a contract. Still no contract I reviewed their sample contract and quickly saw that a major repair was the only thing covered. I canceled the contract.