More or less destroyed my wedding ring,all I wanted was it replated.this was a yellow gold ring with a hammered white gold outer ring.It came back and they plated the full ring white gold and polished... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit LR12 Centre West, East Kilbride Shopping Centre, G74 1LL East Kilbride, East Kilbride, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
If there's one thing you can't beat it's good service, Amy at the ek store is a prime example of a fantastic employee. Her attitude in-store and over the phone is really hard to come by these days, wi... Mehr ansehen
Amy in EK H.Samuel was most helpful when i asked about replacing my son's GShock battery...she had the watch sent away to Casio and it was returned a week later.. excellent customer service and always... Mehr ansehen
“Big thanks to Caroline the Store manager at East Kilbride, she provided amazing service for me . After shopping around I found that Caroline’s customer service and product knowledge outshined... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über H.Samuel - East Kilbride
Vom Unternehmen geschrieben
It feels good to gift and, as the UK’s favourite high street jeweller, we go the extra mile to bring you gifts guaranteed to make you and the recipient smile. Our collection of diamond, gold, and silver jewellery gives everyone the chance to share the love and show you care. Whether you’re considering a lifetime purchase, or want to showcase your style credentials, we’ve got gifts for every occasion, no matter what your budget.
Style Notes
Need outfit inspiration? We have our finger on the pulse of what’s trending and with our curated selection of fashion jewellery and watches, you’ll be setting the scene for your most fashionable moment.Here To Help
We know our gifts will make you smile but so will our expert service. Whether you need support in choosing that perfect present or some handy gifting tips, we are here to help make that gifting moment special.Your Bridal Bestie
From planning the proposal to dancing the night away with the people you love most, we’re here for you at every step of your wedding planning. Whether it’s choosing the perfect engagement ring, to thanking your bridesmaids with the most beautiful of gifts, we have the expertise and product selection that’s guaranteed to make you smile. Pop the cork, throw the confetti and let us add the final layer of sparkle to your big day.Kontaktinformationen
Unit LR12 Centre West, East Kilbride Shopping Centre, G74 1LL, East Kilbride, East Kilbride, Vereinigtes Königreich
- 01355239265
3,2
Akzeptabel
19 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
More or less destroyed my wedding…
More or less destroyed my wedding ring,all I wanted was it replated.this was a yellow gold ring with a hammered white gold outer ring.It came back and they plated the full ring white gold and polished out the hammered design,I was shocked when I saw it.they did try to return it back to what it was however as per an independent jewelry store they weakened the ring by doing this.The customer service is horrendous I am glad I will never use this shop again.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von H.Samuel - East Kilbride
Hi Brian, thanks for your feedback. I am sorry to hear you are unhappy with the service. Please give us a call on 08004581065 with your case reference 02698252. Kind regards Elaine
Amy in EK H.Samuel was most helpful…
Amy in EK H.Samuel was most helpful when i asked about replacing my son's GShock battery...she had the watch sent away to Casio and it was returned a week later.. excellent customer service and always service with a smile...all staff are very welcoming in EK store and would recommend a visit if you sre looking for any advice on jewelry
6. Februar 2025
Bewertung ohne vorherige Einladung
If there's one thing you can't beat it's good service
If there's one thing you can't beat it's good service, Amy at the ek store is a prime example of a fantastic employee. Her attitude in-store and over the phone is really hard to come by these days, with a happy to help demeanour and gave a nice personal touch with remembering me as a customer and what I had ordered.An absolute credit to your business you'd be crazy to ever let go! People like this deserve this recognition and rewards 10/10
24. November 2024
Bewertung ohne vorherige Einladung
things are ok about the products
things are ok about the products, the only complaint I have is your web page keep freezing on me.....
7. November 2024
Bewertung ohne vorherige Einladung
Antwort von H.Samuel - East Kilbride
Hi Lindsey,
Thank you for bringing your experience to our attention and i am sorry that you had issues with our website.
We have taken this on board and appreciate your feedback. If you need any assistance with making the purchase, please contact us on 0800 458 1065 (opt 3) where a colleague will be able to help you. Your case number is CS2553695.
Kind regards,
Beck
“Big thanks to Caroline the Store…
“Big thanks to Caroline the Store manager at East Kilbride, she provided amazing service for me . After shopping around I found that Caroline’s customer service and product knowledge outshined the rest by far .
Caroline and Angela Welsh make an outstanding team and are both a credit to the company.
I can see the other staff in the shop have been trained to the high standards that this jewellery duo provide .
10 out of 10 from me
Keep up the great work
13. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von H.Samuel - East Kilbride
Hi thank you for taking the time to leave your 5-star review. It’s great to hear you experienced our excellent service. Kind regards Pamela
Why Not
They have Great Prices, fast delivery, and brilliant choices so why not?
8. Juli 2023
Bewertung ohne vorherige Einladung
The customer service staff member at…
The customer service staff member at the East Kilbride H Samuels was so friendly and I had a great experience.
2. Juli 2021
very good good service
26. Juni 2021
Very helpful staff,know their stock…
Very helpful staff,know their stock well and friendly no pushy sales hence reason bought 3 items between us as gifts,will be back again to Olympia East Kilbride,Thanks ladies 👌
17. Juni 2021
Staff were very helpful and pleasant would recommend it to friends
Staff were very helpful
11. Juni 2021
Very helpful staff!
Very helpful staff!
No problem at all to adjust watch strap for gift!
Would certainly use shop again!
10. Juni 2021
Purchased earrings in the store
Purchased earrings in the store. 2 ladies working and no real enthusiasm.or great customer service shown Considering I was the only customer in store . These were a gift for so.eone and I had to ask for a gift bag. It wasn't offered. When I got home the gift bag was old and stained and as I lifted the earring box out the bottom fell from it. Considering what I paid for the earrings the packaging was disgraceful
8. Juni 2021
Friendly store staff
27. Mai 2021
Quick and efficient
Quick, efficient service in replacing my watch battery with 1 year guarantee.
18. Mai 2021
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.