Homeground are like the cartoon friendly atmosphere of ground rent..Firstly their online portal is really friendly and comprehensive to see, stored all I'm one area and nice colours for user frien... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Zainap customer service is excellent I have had problems few times most importsntly she listens knows what she is doing orks efficiently keeps her word GETS THINGZ DONE !! Well done Homeground for hav... Mehr ansehen
Unternehmen hat geantwortet
Whenever I have required any assistance from Home Ground Management, they have been wonderfully helpful and most kind in their assistance as Anna was again this morning, so a big thank you. My advi... Mehr ansehen
Unternehmen hat geantwortet
I received a letter of late payment charges as my solicitor failed to make the payment in time on purchasing a house..not sure why....spoke to a guy called Jack from homeground who sorted the issue th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Vereinigtes Königreich
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,7
Hervorragend
1917 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Flat Sale Issues - unable to contact
HomeGround took over the freehold management of my building in 2022 on behalf of Adriatic Land 12 Limited.
Since then, communication has been extremely difficult. As a leaseholder, my relationship is via the management company, which means I do not have a customer number. Their phone system will not allow me to speak to anyone without one, and simply disconnects the call. Their online contact form requires login access, and emails go unanswered.
I am currently trying to sell my flat. My solicitor requires confirmation of who is authorised to receive Notice of Assignment under the lease. Despite multiple attempts to obtain clarity, no one will confirm responsibility.
As a result, the sale is now at risk. A basic legal query relating to notice requirements should not leave a transaction in limbo.
Very frustrating and disappointing.
Edit: I haven’t made a mistake. You won’t have a record of me on your system because you deal with HML on my behalf. I did send you two emails last week, but you didn’t reply to either. Your team replied to my solicitor on Friday, so I hope things are now resolved. I still haven’t received a reply to my email though.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Weldon,
Thank you for reaching out to us.
I am sorry to hear the experience you have had with HomeGround up to this point hasn’t been a positive one. We pride ourselves on providing an excellent customer service but recognise at times things can go wrong.
I would like the opportunity to look into this matter for you and try and assist where I possibly can.
Please contact me directly at enquiries@homegroundonline.com with as much infromation as posisble and mark your email FAO Matt Paterson - Customer Services Manager.
UPDATE:
We have no record of your name on our customer database. Based on your enquiry, i believe you may be confusing us with your managing agent. I have reached out to you to request more information, but to date you have not responded. If this is an error and you have mistaken us with your managing agent, i politely request that you update your review to ensure it is accurate.
Kind regards,
HomeGround Customer Services Manager
Had the most helpful support through…
Had the most helpful support through the BsaLH cert process. I really wasn’t understanding what I needed to do and Samantha I was the most patient and helpful person, explaining clearly and giving guidance throughout. Thanks for the help.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Risoli,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Good customer service
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mrs Broda,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
I found a spelling mistake in my name
I found a spelling mistake in my name, so I emailed them with the necessary documents.
Anna from customer service responded instantly with the names corrected. Thank you so much Anna for the great job!
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ahmed,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Inflexible and intransigent approach to…
Inflexible and intransigent approach to what I considered a reasonable request for permission to install an EV charger in a dedicated parking area. I'm afraid that whilst the individual staff member who responded was very polite the company approach was clearly this is in the "too difficult tray" and lets just kick it down the road for now. Unhelpful and unreasonable in my view.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
I am sorry to hear the experience you have had with HomeGround up to this point hasn’t been a positive one.
Thank you for your email and the additional information you have kindly provided. I am sorry to hear of your concerns, and I do understand the frustrations you have explained.
As per our direct email conversation, the area in question remains part of the building’s communal and structural footprint and is not demised to individual leaseholders. As such, this area is retained by the Freeholder and, there is no obligation under the terms of the lease for the Freeholder to permit individual installations or alterations within this space.
HomeGround is currently liaising with market leaders in EV charging across our portfolio to look at a wider solution. Any installation of EV chargers will be done so development-wide, rather than on an individual basis.
This approach is intended to ensure consistency, fairness between leaseholders, and proper oversight of matters such as electrical capacity, fire safety, ongoing maintenance, liability, and insurance implications for the building as a whole.
I regret to inform you that our decison to refuse your request cannot be changed at this stage. I am sorry this will not be the news you were hoping for but i am grateful for you raising your concerns with me.
Kind regards,
HomeGround Customer Services Manager.
Great Service
Alex was extremely helpful and explained what we needed to do. Great customer service.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Wood,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I wanted some advice on a password reset…
I wanted some advice on a password reset, which just wasn't happening online. So I gave customer services a call, and rather than the usual computer says no answer. Jack on the other end of the phone couldn't be more helpful, utilising his initiative to come up with a solution, which most people would have given up on upon first attempt. I've been having no luck getting into my account for about 7 years, and Jack cracked the code. Honestly his supervisor/manager need to give him recognition for his awesomeness.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Dave,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Alex was very knowledgeable
Alex was very knowledgeable, professional and extremely patient dealing with my Enquiry
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mrs Kelly,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The HomeGround Team (Jodie) appreciated…
The HomeGround Team (Jodie) appreciated that I made a genuine mistake with regards to the balance of the account. She communicated extremely quickly, and we were able to rectify the email account to remove any issues going forward. Her service was really appreciated.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Paul,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Nico was great and resolved issue…
Nico was great and resolved issue quickly. Thanks Nico.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Nico and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was fantastic
Samantha was fantastic. It is difficult to navigate the document in question and to understand exactly what information to include. She brought clarity to the questions for which I am very grateful.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Dr Freemont,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was both flexible with her…
Samantha was both flexible with her requirements and helpful with the detail required, when I had made a mistake.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Good Customer Service
A prompt and friendly response from Jodie, supplying the information I had requested and offering further assistance should I need it. Thank you.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fabulous customer service !!
Fabulous customer service !! Jodie was extremely helpful and made us feel valued as customers !! Keep up the good work.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jodie and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
customer service very helpful
customer service very helpful. swift response to enquiry and reply to confirm receipt of documents
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Date,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Quick to response my emails and answer…
Quick to response my emails and answer all of my queries
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Prompt and sensitive response
I raised a sensitive query and it was dealt with swiftly and sympathetically by Rachael from the Customer Service Team
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Lynch,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The customer service is excellent and…
The customer service is excellent and always reply promptly to my emails . They take the time to listen and deal with your questions. Thank you x
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Watkinson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Nico and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Resolving an Account Balance Query
I received my ground rent invoice and if paid before the due date you get £10 off; however my account balance was a different value to the invoice which was not clear as to why and Rachel W investigated this and responded in a timely manner with enough information to allow me to understand that the balance was accurate. My emails sent up to this point were responded to quickly and efficiently. Thanks
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Eccleston,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was very helpful with my query
Samantha was very helpful with my query
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Buffery,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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