Whenever I have required any assistance from Home Ground Management, they have been wonderfully helpful and most kind in their assistance as Anna was again this morning, so a big thank you. My advi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Zainap customer service is excellent I have had problems few times most importsntly she listens knows what she is doing orks efficiently keeps her word GETS THINGZ DONE !! Well done Homeground for hav... Mehr ansehen
Unternehmen hat geantwortet
I received a letter of late payment charges as my solicitor failed to make the payment in time on purchasing a house..not sure why....spoke to a guy called Jack from homeground who sorted the issue th... Mehr ansehen
Unternehmen hat geantwortet
I initially spoke to Fraser yesterday on your customer service team about an inquiry I had and he was very helpful and emailed me back with the info I required. I then emailed back later with referenc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Kontaktinformationen
Vereinigtes Königreich
- enquiries@homegroundonline.com
- www.homegroundonline.com
4,7
Hervorragend
1912 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great Customer service
Whenever I have required any assistance from Home Ground Management, they have been wonderfully helpful and most kind in their assistance as Anna was again this morning, so a big thank you.
My advice is if you have an issue, please do not hesitate to contact their office for help.
14. Juli 2026
Bewertung ohne vorherige Einladung
Anna was very responsive and helpful. Thank you for excellent service.
Anna was very responsive and helpful.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Rob,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Ground Rent Balance Inquiry.
I initially spoke to Fraser yesterday on your customer service team about an inquiry I had and he was very helpful and emailed me back with the info I required. I then emailed back later with reference to a payment made and Angela emailed back with the confirmation I wanted that all had gone through OK and emailed my latest invoice balance which was very helpful.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Yates,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Fraser, Angela and their manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Alex was very helpful
Alex was very helpful. Understood me and helped me out. Thank you
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Salone,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Angela was amazing
Angela was amazing! Always a great experience dealing with the Customer Service team at Homeground.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Ms Greenidge,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Angela and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very helpful
Very helpful. Followed through with advice when there were difficulties
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer.
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Very helping customer service
Very helping customer service. Good customer service provided by Fraser.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Gohar,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Fraser and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Zainap customer service is excellent I…
Zainap customer service is excellent I have had problems few times most importsntly she listens knows what she is doing orks efficiently keeps her word GETS THINGZ DONE !! Well done Homeground for having competent polite staff
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I was very worried about an overdue…
I was very worried about an overdue amount
on my account. I originally spoke to Alex on the phone. He was very helpful and reassuring. I was then helped by Ciaran regarding the payment due. Very happy with the service received from both Ciaran and Alex
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Green,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran, Alex, and their manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very helpful and understood my…
Jack was very helpful and understood my problems, really appreciated his help.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Pattinson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very decent customer support
The customer support system is clear and they answer quickly addressing your concern with efficacy.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Alessandra,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
The communication was excellent.
The communication with Kim J was excellent. I appreciate the care that was taken to check that my project was organised safely. My only criticism is that the process for the replacement of a defunct heating system was far too lengthy and could be more streamlined - for example the request for a hot works permit could have been made much earlier in the process. Luckily it is not winter. And luckily Kim worked hard to make sure that I received the letter licence just in time to meet the provisional booking with my heating engineer. If I had waited until the letter licence was issued before obtaining a booking with the heating engineer then it might have meant surviving without a heating system for several months which does not really seem reasonable to me.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mrs Clayton,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Kim and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Alex was amazing a great help.
Alex was amazing a great help.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mrs Boyd,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Super quick response
Super quick response, as someone who has worked in Customer Service, this was impressive :)
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Jo,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Your customer service is responsive
Your customer service is responsive. Well done. Thank you.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Margaret,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Antwort von HomeGround Management Ltd
Dear Ms Leach,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I received a letter of late payment…
I received a letter of late payment charges as my solicitor failed to make the payment in time on purchasing a house..not sure why....spoke to a guy called Jack from homeground who sorted the issue there and then and was more than helpful..Quite refreshing to have someone from customer services be so polite and helpful...alot of other businesses could benefit from having someone like that.. Thankyou.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Pugh,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very Nice experience.
Very Nice experience with Alex.
Very appreciated for his help.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Emily,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very helpful
Very helpful, Ciaran provided exactly what I was after, no issues.
Very good, and thank you.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Nigel,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Homeground have been saving the day…
Homeground have been saving the day during the process of selling my home. They have responded very quickly each time I’ve called and gave me the information I need without passing me round multiple teams.
Shoutout to Jack Adams who actually walked me through a whole bunch of documents to help me to just get things done and not rely on my questionable solicitors. I can’t stress enough that it was absolutely huge for us to see some progress during a slow and stressful moving process.
Thanks for the help.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von HomeGround Management Ltd
Dear Mr Wilkins,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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