After 16 emails with Homebase regarding a refund for incorrect flooring, I am still waiting for my money back. Each time I contact them, I’m told it will be resolved within 48 hours, but weeks have pa... Mehr ansehen
Standort
Standort wechselnUnit A, Elgar Retail Park, Blackpole Road, WR3 8HP Worcester, Worcestershire, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Recently went to homebase to purchase some of the midnight aurelian tiles, unfortunately homebase don't keep much stock at stores. Fortunately for me Kathy from the stroud/worcester stores went out of... Mehr ansehen
I was struggling to find what I needed. I asked a member of staff for help and Paisley went above and beyond. She showed me what I was looking for , offered helpful advice and even gave alternative i... Mehr ansehen
Exceptionally best service ever from "Teri" she went above and beyond her job role. I purchased garden furniture in the heaviest large box. Teri being a very slim built, moderately aged lady, managed... Mehr ansehen
Unternehmensdetails
Über Homebase - Worcester
Vom Unternehmen geschrieben
Homebase
Vom Unternehmen geschrieben

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Kontaktinformationen
Unit A, Elgar Retail Park, Blackpole Road, WR3 8HP, Worcester, Worcestershire, Vereinigtes Königreich
- 0345 640 7352
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 42 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
new bathroom
I wanted a new bathroom - not really sure what I wanted of what was a available. Katie in the Bath store department was great and helped to specify a great bathroom at a good price. It was just so easy!
Just had a new kitchen fitted via…Country Living Homebase
Just had a new kitchen fitted via Homebase and the reason I decided on the company Country Kitchens was that Katie and Michelle of Blackpole Worcester helped us with our decision they went above and beyond and for this I want to say a HUGE THANKYOU to them.We were also delighted with the fitting and they did as we asked and have to say we are enjoying our new kitchen
Regards Mr and Mrs S Gunter
Excellent service from Ellie
From what little time iv actually spent…
From what little time iv actually spent going into the homebase, and looking around it. Everyone is really nice, and they are so willing to help. Everyone is extremely friendly and they wont tell you "no do it yourself" they also seem to be friendly with each other, that brings on a happy and caring enviroment
Click and Collect yourself
Ordered four bags of compost at 9am. Arrived at 12 to pick them up and was told that they couldn’t find the 40 bag stock. After a wait I decided to collect them myself from the garden area. Found them straight away. The manager was very helpful when he realised what had happened

Antwort von Homebase - Worcester
Amazing shop
Amazing shop always full of wonderful products, been helped my Chloe a few times while visiting always a lovely girl always happy to help would definitely recommend thank you
5 stars
Really helpful friendly staff and the stock was beautifully organised so everything was easy to find
Very helpful staff
Very helpful staff, knew exactly where everything was
Extremely helpful helpdesk ladyI needed information/help with buying a…
I needed information/help with buying a garden table and chairs and, despite the fact that there were few other staff available, the lady at the Helpdesk couldn't have been more helpful to me. I happily bought the item and the lady the then helped me to load the table and chairs into my car.
This is the second such experience I have had at Worcester Homebase and I shall certainly be more than happy to continue to shop the. Many thanks to the very kind lady.
Excellent service
Kate Griffiths from the kitchen and bathroom team could not have been more helpful.She gave a very quick service for the design and layout,and checked the order when it arrived.
I would recommend this service.
Excellent quick service
Small compact lawn mower
Small compact lawn mower. Just right for me not to hard to push around. Not good if u have a big garden though.
Brought a bathroom from Homebase…
Brought a bathroom from Homebase Worcester awful after sales experience from them, they care more about profit than correcting or helping a customer recify the issue.
If you care about after sales service in case something is not right don’t buy from Homebase absolutely shocking, Katy from Worcester cared more about her sales and commission than to help you.

Antwort von Homebase - Worcester
Great store!!
Went in for a new lawnmower and the store was lovely, clean and tidy and I was helped out by the staff to help choose the best option for me
Helpful staff.
Helpful staff.
Internet was easy to understand, and was able to order first time instead of having to do it several times, as I normally do.
And able to order the correct amount we needed buy their calculations.
Taking payment from our account when you didn't have the stock and not returning our money immediately.
We ordered 2 tins of masonry paint from Homebase, stating they were in stock. We paid and drove 10 miles to collect from Blackpole. On arriving to collect them we were told you had none in stock. We were also told that you would not refund our money for at least 3 days which we are not happy about. Your company took our payment for goods that you didn't have and we made a 20mile+ round trip to collect. We shall be making a complaint and will not be using your online ordering system again.

Antwort von Homebase - Worcester
Goods ready collect on a trolley
Good service & delivery on schedule!
So funktioniert Trustpilot
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







