We often have goods delivered to the store for pick up and it’s usually a great service (5 stars). I’ve deducted a star this time around sadly, because despite preordering the item well over a month i... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln32- 34 Cornwall St, PL1 1LP Plymouth, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer... Mehr ansehen
Unternehmen hat geantwortet
Ordered online to collect in store, thought music on the high street was dead, walked in to the Plymouth store and it was so busy, had the best vibe and felt like shopping for music was reborn! Such a... Mehr ansehen
Unternehmen hat geantwortet
Easy to use website. Competitive prices. Quick delivery times and orders comes well packaged. Can't think of any time I've ever had any problems with my order. As for in shop experience I can't... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Plymouth
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
32- 34 Cornwall St, PL1 1LP, Plymouth, Vereinigtes Königreich
4,7
Hervorragend
363 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I went online to buy a vinyl…
I went online to buy a vinyl record,click and collect from Plymouth HMV. Payed for it. Then was sent an email saying confirmed. Then I was sent an email dispatch. Then was sent another email saying you can collect when it arrives. After 3 days and no more emails, I checked to see if that the record was in stock in Plymouth and it was. I went to Plymouth Hmv found the record and told I couldn't have it . I was to wait for the record that had been sent ! This makes no sense
.. it's the same record. I was told this company policy.
The day before I went to buy another record from hmv Plymouth and found they had accidentally over price it. Website price 59 pounds there price 64 pounds. They said they had made a mistake. I then realised I had over paid for a record the week before, because they have over priced.
Tried calling the online number, got charged 80p and got cut off before I could speak to anyone.
This is disgusting and will never use them again. No wonder they keep going out of business.
22. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von hmv (UK) - Plymouth
Hi Simon
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Very helful experience
Very helful experience, and kept informed with my order, and delivery to the store.
21. Dezember 2024
Antwort von hmv (UK) - Plymouth
Hi Roger
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff member was really helpful
The staff member was really helpful. Once it was realised there wasn't one in stock he advised how they could get one to me this was arranged and paid for in store. I had notifications all the time so I aware of the orders status. Well done.
17. Dezember 2024
Antwort von hmv (UK) - Plymouth
Hi shaun
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Nice staff
Grace was thorough with checking i was the right person, which i liked. I ordered via the shop, and the item came quickly
26. November 2024
Antwort von hmv (UK) - Plymouth
Hi Maralyne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering was easy online
Ordering was easy online, and I requested to pick goods up from local HMV store.
Delivery was quick, and I was kept up to date throughout.
Collecting from store was good, with friendly staff.
11. Dezember 2024
Antwort von hmv (UK) - Plymouth
Hi Jill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
For the moment I enter the store it was…
For the moment I enter the store it was a welcome experience warm and friendly, I found my DVD straight away, a box of Lord of the Rings the staff were so helpful in finding the remaining 4 , two were in the store the other 2 had to be ordered, they arrived on the appointed day a exstermly efficient experience, thank you
10. Dezember 2024
Antwort von hmv (UK) - Plymouth
Hi Henry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
As usual I always find what I'm looking…
As usual I always find what I'm looking for in store. Staff serving are cheerful and polite.
7. Dezember 2024
Antwort von hmv (UK) - Plymouth
Hi Colin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Plymouth
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Plymouth
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service from the staff…
Excellent service from the staff nothing was to much trouble
9. Dezember 2024
Antwort von hmv (UK) - Plymouth
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order on line
Easy to order on line. Easy to collect at store. No issues will order this way again.
6. Dezember 2024
Antwort von hmv (UK) - Plymouth
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Plymouth
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great price and I would rather shop…
Great price and I would rather shop with you than Amazon. Delivered to store in a couple of days. Great service
4. Dezember 2024
Antwort von hmv (UK) - Plymouth
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Love HMV
Easy to use website, updated along the way, easy collection...hmv you have this mastered ;)
30. November 2024
Antwort von hmv (UK) - Plymouth
Hi Kristofer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great product and fast deliver.
30. November 2024
Antwort von hmv (UK) - Plymouth
Hi Jay
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered online to collect in shop
Ordered online to collect in shop. Shipped immediately and easy/friendly pick up. Smooth and efficient but enough about me.
28. November 2024
Antwort von hmv (UK) - Plymouth
Hi Rob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Plymouth
Hi John,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Was talked through the whole process of…
Was talked through the whole process of the ordering and was kept up to date with everything along the way, they were lovely
20. November 2024
Antwort von hmv (UK) - Plymouth
Hi Sophie,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre-order click and collect service failure
Pre-ordered vinyl album to be collected from store. Received email to collect - arrived at store and item couldn't be found. Store could not give me item from stock. They called HMV customer services dept who then sent me an email form to report a lost package! They said they will investigate and then be able to refund payment made, but I will need to then re-purchase ...at higher price. Not sure how long I have to wait for refund. Store staff were very apologetic, but am most unhappy with HMV central customer service.
20. November 2024
Antwort von hmv (UK) - Plymouth
Hello,
Thank you for your feedback.
We are sorry to hear that your purchase was sadly lost in post.
Unfortunately as the order was placed online we are unable to fulfil this using store stock as they are separate. Whilst we can appreciate this is not ideal, we can see that you are in communication with our service team at this stage who will look into matching your original purchase price.
We hope this helps and look forward to resolving this further with you shortly.
Easy to order and easy to collect
Easy to order and easy to collect. Pity your plastic(!) bags don’t fit the outer LP packaging but that was a minor issue. Well done and thank you, I would definitely order again.
20. November 2024
Antwort von hmv (UK) - Plymouth
Hi Joanne,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.