I wanted to thank you to a lovely retailer who works in Cheltenham HMV her name is Snow , wonderful service , so friendly and helpful. Witnessed her being verbally abused by another customer she hand... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechseln28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store... Mehr ansehen
Unternehmen hat geantwortet
Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... Mehr ansehen
Unternehmen hat geantwortet
Daugther has been trying to source more k pop albums without paying high import fees/postage. She has finally found HMW that offer that and they will deliver as soon as the album is released if not in... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Cheltenham
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
28-29 Regent Arcade, GL50 1JZ, Cheltenham, Vereinigtes Königreich
4,8
Hervorragend
280 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Fast and reliable.
13. Dezember 2024
Antwort von hmv (UK) - Cheltenham
Hi Mrs.
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Happy customer
Ordered the vinyl in store with the help of the shop assistant who was very patient and helpful. The album arrived within a couple of days well packed secure.
13. Dezember 2024
Antwort von hmv (UK) - Cheltenham
If you are happy Martina then so are we and thanks for shopping with us at hmv Cheltenham!
Good communication, as item was delayed and prompt delivery after notification
Good communication
11. Dezember 2024
Antwort von hmv (UK) - Cheltenham
Hello Andy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
In store order
Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order.
After receiving the reply to my initial review I was able to easily collect item. Although there was a blip in communication, in the end HMV sorted it and I received the requested item. It was very well packaged.
5. Dezember 2024
Antwort von hmv (UK) - Cheltenham
Hi Andrew
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see the order is ready to collect in the chosen store. However, please contact us at website.service@hmv.co.uk so we can assist you further.
Antwort von hmv (UK) - Cheltenham
Hi Helen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly efficient service
7. Dezember 2024
Antwort von hmv (UK) - Cheltenham
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Swift service
3. Dezember 2024
Antwort von hmv (UK) - Cheltenham
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The assistant I spoke to was very…
The assistant I spoke to was very attentive, patient and helpful.
30. November 2024
Antwort von hmv (UK) - Cheltenham
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always helpful and knowledgeable staff friendly
Always have good help when trying to find music or dvds and advice on what is available also like the Swindon HMV but Cheltenham has good customer service as well
2. Dezember 2024
Antwort von hmv (UK) - Cheltenham
Hello Colin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff at the new branch in…
The staff at the new branch in Cheltenham are super friendly and helpful. Also, the items I wanted were in stock. Thank you.
30. November 2024
Antwort von hmv (UK) - Cheltenham
Hi Troy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All good
I got what I asked for in a reasonable time-frame and with no significant problems.
4. Oktober 2024
Antwort von hmv (UK) - Cheltenham
Hello Ian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The member of staff was really helpful…
The member of staff was really helpful and professional and delivery to store was quick and easy.
2. November 2024
Antwort von hmv (UK) - Cheltenham
Hi Kath
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Disgraceful and costly service
As a birthday present I ordered a DVD from HMV Cheltenham, on a Thursday. I was told it may be in Saturday or Monday latest. They promised to call. By Tuesday they had not so I called the published number four times during the day and day after. I got music and no reply having waited several minutes.
I visited the store the next day to be told that it came in on last Saturday but they had been too busy to call. The shop is normally quite empty. I asked why they didnt answer their calls, same story too busy.
Just received my mobile phone bill for 0843 numbers. TOTAL COST £11.62 just a pound less than the DVD.
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von hmv (UK) - Cheltenham
Hello, we were sorry to hear that you were unable to reach our hmv Cheltenham store by phone regarding your click & collect order. There can be occasions where staff are already busy assisting customers in store which means they are unfortunately not able to answer the phone, and can only assume that this was the case on this occasion.
Should you encounter difficulties contacting any of our stores in the future, please feel free to call customer service on 03333 234 754 (Mon-Fri 9 am-5 pm excluding bank holidays). We will be happy to assist you regarding product availability in any of our stores. Alternatively, you can email us at store.service@hmv.co.uk and we'll respond to your enquiry as soon as possible.
We pride ourselves on the service in our stores and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
Never received email receipt.
Never received email receipt.
Was asked to put my email in myself so i did i explained i had done this and the young lady said that is fine.
25. Oktober 2024
Antwort von hmv (UK) - Cheltenham
Hi Martin
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Super friendly staff
Super friendly staff
Got one of my favourite albums onto my hands quickly.
19. Oktober 2024
Antwort von hmv (UK) - Cheltenham
Hello Luke,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwort von hmv (UK) - Cheltenham
Hi Linda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwort von hmv (UK) - Cheltenham
Hi IAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Efficient and knowledgeable and easy to…
Efficient and knowledgeable and easy to get the item I needed
26. September 2024
Antwort von hmv (UK) - Cheltenham
Hi Alex
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Item arrived a cd and was damaged took…
Item arrived a cd and was damaged took to out local store and they replaced it
14. September 2024
Antwort von hmv (UK) - Cheltenham
Hi Richard
Thanks so much for leaving us a 5 star review. We are sorry to hear the item arrived damaged, but pleased to hear you managed to exchange this.
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Cheltenham
Hello James
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.