I had a great customer service experience today when I went shopping for bluerays in Churchill Square and i was served by a member of the staff called Frank. He was very assertive, very approachable... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Mehr ansehen
Unternehmen hat geantwortet
The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... Mehr ansehen
Unternehmen hat geantwortet
My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Brighton
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Vereinigtes Königreich
4,8
Hervorragend
330 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My order was processed quickly and I…
My order was processed quickly and I was kept informed of delivery date. My experience in store was good, the assistant Frank was very friendly and helpful. My only issue was that at the beginning when I asked at the HMV store they could only order the film I wanted in blueray or 4 something technical that we do not have whereas on HMV online we could also order the DVD. For people who do not have and do not understand the latest technology we felt a bit excluded. Also the HMV stores do not cater for us so much now, they do not stock as many DVDs and have a lot of merchandise instead. But I cannot fault my experience in store when I collected it.
25. März 2024
Antwort von hmv (UK) - Brighton
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Brighton
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Clear and easy website to search
Clear and easy website to search, ordering straightforward and quick delivery by post.
18. März 2024
Antwort von hmv (UK) - Brighton
Hi Graham
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Brighton
Hi Gill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwort von hmv (UK) - Brighton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service one item delivered to…
Great service one item delivered to wrong address but that was Royalmails fault and the neighbour dropped it down to me 2 days later.
But the other order was delivered to the right address.
16. März 2024
Antwort von hmv (UK) - Brighton
Hello Owen
Thanks for leaving us a great review!
Thanks for letting us know and we will forward this on to ensure this does not happen again. Very glad to hear you got your order safely!
Easy Peasy
So easy to buy online. Picking the item up at my local store was also so easy, The guy who served me was really friendly and collected my item in a flash! Great service.
10. März 2024
Antwort von hmv (UK) - Brighton
Hi Christine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
IT WAS GREAT I MET CONAN GRAY
8. März 2024
Antwort von hmv (UK) - Brighton
Hi Ema
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Conan Gray Signing
Well organised by the team in store. A great day. Well done and thanks.
6. März 2024
Antwort von hmv (UK) - Brighton
Hi Mr F
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Damaged record. Again, and again, and again
Ordered a record to pick up in store. Record was damaged. Ordered a new one online. Also arrived damaged. Store ordered again. The exact same damaged record was sent again. Staff in branch apologetic but clearly HMV in general are inept. Don't bother with em.
23. Februar 2024
Antwort von hmv (UK) - Brighton
Hi Adam
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Blu-ray order for Valentine’s
On February 10th I ordered a film to watch with my husband for Valentine’s. Your colleague ordered it in store and it was available for collection in two days, plenty of time. Really appreciate it. Prompt, efficient and courteous.
16. Februar 2024
Antwort von hmv (UK) - Brighton
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The prompt delivery to the store
11. Februar 2024
Antwort von hmv (UK) - Brighton
Hi,
Thanks for getting in touch with a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
A Vinyl Offering That Goes Beyond Standard
I dealt with the manager at this store, informed, approachable and helpful at all times, the Brighton store is well laid out and has a surprisingly large selection of vinyl.
7. Februar 2024
Antwort von hmv (UK) - Brighton
Hello!
Thank you for sharing your experience at the Brighton store. We pride ourselves on the range and variety of items that we offer our customers so we’re delighted to hear you were able to find what you were looking for.
We constantly review and refresh the items we have available so we look forward to offering you even more choice soon! :)
My order for two dvds was taken and hmv…
My order for two dvds was taken and hmv kept me continually updated on their progress throughout until it was handed over to Royal Mail for postal delivery, I received them both in one package, undamaged, so overall a great service, including RM.
10. Februar 2024
Antwort von hmv (UK) - Brighton
Hi Ian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I am the type of person who enjoys…
I am the type of person who enjoys seeing a shop on the high street and buying things in person, even if that item had to be ordered in store, it meant I dealt with the staff member face to face. It happens that on this occasion, I was served by the manager himself, who was very polite and helpful. Making my purchase all the more pleasant.
11. Februar 2024
Antwort von hmv (UK) - Brighton
Hello Alan
Thanks so much for taking the time to leave us such a lovely review of our Brighton store. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :)
Will always order if its not in stock…
Will always order if its not in stock and update info when ready to collect
3. Februar 2024
Antwort von hmv (UK) - Brighton
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Brighton
Hi janis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great World Cinema selection...our…
Great World Cinema selection...our choices came on time and were excellently wrapped and package. There feels something special about HMV....will use you always.
4. Februar 2024
Antwort von hmv (UK) - Brighton
Hi Patricia
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Brighton
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Order cancelled after being dispatched
I ordered a cd, it was dispatched, then the order cancelled once it reached the store. And no option of a replacement being sent out in its place
26. Januar 2024
Antwort von hmv (UK) - Brighton
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.