I had a great customer service experience today when I went shopping for bluerays in Churchill Square and i was served by a member of the staff called Frank. He was very assertive, very approachable... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Helpfulness, polite and l felt l was being treated in manner that showed kindness towards me. As Andy took my order. He also took the time out to explain every thing including how the ordering system... Mehr ansehen
Unternehmen hat geantwortet
The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... Mehr ansehen
Unternehmen hat geantwortet
My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über hmv (UK) - Brighton
Vom Unternehmen geschrieben
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Vom Unternehmen geschrieben
- home of entertainment since 1921
Kontaktinformationen
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, Vereinigtes Königreich
4,8
Hervorragend
330 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
quality
quality, price, delivery and advice from your member of staff in the Brighton store
25. August 2024
Antwort von hmv (UK) - Brighton
Hello Gareth,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
My DVD purchase could not have been…
My DVD purchase could not have been better, but on collection at the Brighton store, I wanted to browse the World Cinema DVD section only to discover it has been discontinued. All the DVDs are lumped together so I didn't bother to browse them all. A retrograde step imo.
20. August 2024
Antwort von hmv (UK) - Brighton
Hi Hugh,
Thanks so much for leaving us a 5 star review. Whilst we're happy to hear that you had a positive experience in store, we're sorry to hear of your disappointment regarding the World Cinema DVD section being discontinued.
Whilst we do like to refresh the look of our stores and show off all of the new products that we have available for our customers to own, we’d never intend this to cause confusion or limit the finding of our items, in this case world cinema dvds, so we’re disappointed to hear this may have been the case on this occasion.
All of the sections within our stores should have clear signage so that our customers know which items are where but thanks for taking the time to bring this to our attention, which we’ll review. In the meantime, don’t hesitate to ask for help from one of our colleagues in the store and they’ll be happy to take a look for you.
Thank you for shopping with hmv and we hope to see you again soon in-store or online! :-)
In store purchase
Very helpful staff,Not to long for the order to arrive at the store ,
23. Juli 2024
Antwort von hmv (UK) - Brighton
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order online and collect from my local store
As always, easy to order online and collect from my local store. Great price for a great DVD.
12. Juli 2024
Antwort von hmv (UK) - Brighton
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great event
15. Juli 2024
Antwort von hmv (UK) - Brighton
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service, so easy and quick. Item perfectly packaged. Thankyou 😊
15. Juli 2024
Antwort von hmv (UK) - Brighton
Hello Tracey
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly and very helpful staff.
Good selection the staff are always friendly & very helpful.
8. Juli 2024
Antwort von hmv (UK) - Brighton
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Brighton
Hi Terry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Person who dealt with me was really helpful
Person who dealt with me was really helpful and made the purchase eay
18. Juni 2024
Antwort von hmv (UK) - Brighton
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Lovely staff and store
Lovely staff and store! Always preferred doing Click and Collect to this store as it's quick and easy- also a good chance to see items on their shop too!
7. Juni 2024
Antwort von hmv (UK) - Brighton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Brighton is great
HMV Brighton has friendly, knowledgeable and helpful staff, a good selection of art house and alternative films. Buy in-store and get that human experience rather than just on websites of companies that have no high-street presence!
7. Juni 2024
Antwort von hmv (UK) - Brighton
Hi Matthew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwort von hmv (UK) - Brighton
Hi Jason
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great store
very good, great staff, has everything i could ask for
20. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von hmv (UK) - Brighton
Hi Alastor
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great vinyl bargain and was able to…
Great vinyl bargain and was able to pick it up from my local store for free! Which is great. 😁👍🏼
16. Mai 2024
Antwort von hmv (UK) - Brighton
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really helpful store staff
6. Mai 2024
Antwort von hmv (UK) - Brighton
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Top marks, HMV
Always happy to endorse, HMV, as they have always provided me with a fantastic service. Online offers good prices, free delivery with purchases over £20 and quickly processing of the order.... What more could you want
2. Mai 2024
Antwort von hmv (UK) - Brighton
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Frank on the till waa so good and very…
Frank on the till waa so good and very knowledgeable about the vinyl I was picking up.
25. April 2024
Antwort von hmv (UK) - Brighton
Hi Naomi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Why shop elsewhere?
HMV provide a very rare service; a diverse range of high quality products, competitive pricing, secure ordering and delivery in addition to knowledgeable and friendly staff.
28. April 2024
Antwort von hmv (UK) - Brighton
Hi JAMES
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Stores always look tidy and clean with…
Stores always look tidy and clean with a good range of products.Also I pre-ordered the 4k edition of Aliens (my all time fave movie) and it arrived 2 days early 🥰. In addition, frank in your brighton store always gives great service and engages in conversation.
26. April 2024
Antwort von hmv (UK) - Brighton
Hi jay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Headphones
I was looking for a pair of headphones and Jay the young assistant was so helpful with lovely smile answering my questions I had as I didnt want to spend loads.
I purchased the Rosegold Rock Wireless Headphones and they go with the colour of my mobile. So really happy with my purchase looking forward to using them now on my coach journey.
28. März 2024
Bewertung ohne vorherige Einladung
Antwort von hmv (UK) - Brighton
Hello Karen,
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.