I was very disappointed with the quantity & size of bulbs. Also states planting time March to May. Lots of tulips & Daffodils on sale with discount to plant now. Completely my own fault.. fell into... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I placed an order for camassia bulbs and grape hyacinth bulbs. The grape hyacinth bulbs were missing from my delivery. I have emailed the company several times and to date have not had any response fr... Mehr ansehen
I placed 2 orders with them before l saw all of these reviews and was kicking myself for not checking first, but l emailed them with my concerns and they replied promptly saying my order would be disp... Mehr ansehen
Unternehmen hat geantwortet
Order arrived in reasonable time but missing one of the two items ordered , a hand scribbled note on delivery note saying “ out of stock , returned” no prior notice of order shortage or emails or... Mehr ansehen
Unternehmen hat geantwortet
2,5
Mangelhaft
489 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I wish I could give 0 stars...
I wish I could give 0 stars...
I ordered 4 item through Harding and Bloom, one item was missing and on the receipt it said I would be refunded... Which I haven't been. Another item was substituted without my approval, and I didn't want the substitute. The 2 items I did receive don't seem viable.... If they had contacted me about these unavailable items, I would have just cancelled my order.
I've requested a full refund, which apparently they can't process and have to escalate. Sounds like an excuse to me, especially reading on here that nobody seems to have got their refund...
I will report this company to trading standards because from reading these reviews, it seems they're just taking people's money and not fulfilling orders.
The responses from the company on here is also so disappointing, it doesn't seem a resolution is ever reached, and I don't think they ever intend to resolve these issues. I will be discouraging people from using this company wherever I can.
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Nicola,
I'm sorry to hear that your order did not meet your expectations. From what you've described, I can understand why you would be frustrated after receiving an incomplete order, an unwanted substitution, concerns about the condition of the items received, and then feeling dissatisfied with the handling of your refund request.
I appreciate that this combination of issues has left you with a very negative impression of both the order and the support process. While I’m unable to discuss account-specific details publicly, I can see that you have already been in contact with our team regarding these concerns. As your enquiry is already being handled through our support system, any further updates will continue through the existing support thread.
Avoid !
Long delay before my order was dispatched. Two items substituted with items I didn’t want or choose! One item missing and I’ve now chased the refund twice and still not received it. Of the items I did receive they were poor quality and only 1/9 has shown any sign of life. Avoid this company. Do not waste your money. I will never order from them again.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Kathryn,
I'm sorry to hear that your order was affected by multiple issues, from the delay in dispatch and unwanted substitutions to the missing item and concerns about the quality of the plants received. I can understand why this experience has left you feeling disappointed.
While I haven't been able to identify a matching account from the details provided in your review, it appears that you have already been in contact with our support team regarding these concerns. As such, any updates or further correspondence will continue through the existing support thread.
Dreadful company
Dreadful company. Avoid. Still waiting for a refund for 2 items which whilst showing as in stock on their website, were not, no communication at all, I ended up chasing them as several weeks had passed. Requested a refund 5/5/26, I’m still waiting.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Lisa,
I'm sorry to hear that this experience has been so disappointing. From your review, I can appreciate your frustration at having ordered items that later proved unavailable, needing to chase for updates yourself, and then continuing to wait after requesting a refund.
I can see that you have already been corresponding with our team regarding this matter. As your enquiry is already being handled through an existing support thread, we will continue to provide any further updates there rather than discussing the details publicly.
Nicely packaged
Nicely packaged, very healthy.
Is now growing happily in the garden. Dicentra Valentine ❤️
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Wendy,
Thank you for your lovely review.
We're delighted to hear that your Dicentra Valentine arrived healthy and well packaged, and even more pleased to know that it has settled in well and is growing happily in your garden.
We hope it continues to thrive and provides a beautiful display for you in the seasons ahead. Thank you for choosing Harding & Bloom.
No chance if getting your order or a refund!
Absolutely abysmal!! I’ve not received my order and have been trying for months to get a refund. Please don’t buy from them.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Shiela,
Thank you for taking the time to leave a review.
I'm sorry to hear that this has been your experience. If you've been waiting for an order and have spent a considerable amount of time seeking a resolution, I can understand why you feel so frustrated and disappointed.
While I haven't been able to identify a matching account from the information contained within the review itself, I can see that you've already been in contact with us regarding this matter. As your enquiry has already been raised with our team, any further communication will continue through the existing support thread.
Don’t order anything from this company
Don’t order anything from this company. You don’t get your goods and you don’t get your money back!! Don’t touch them with a barge pole!!!
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Julie,
I'm sorry to read how strongly you feel about your experience. From your review, it's clear that the main issue is not only the order itself, but the feeling that the matter has remained unresolved despite your efforts to pursue it. I completely understand why that would be frustrating.
I can see that you've already been in contact with our team regarding this issue. While I'm unable to discuss the specifics of any account publicly, I can confirm that the matter has already been raised through our support system and any further correspondence will continue through that existing enquiry.
Thank you for taking the time to share your feedback.
Lovely and well packaged quick delivery…
Lovely and well packaged quick delivery very happy customer xx
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Margaret,
Thank you for your lovely review.
We're delighted to hear that your order arrived quickly, was well packaged, and that you're happy with your experience. Positive feedback like this means a great deal to our team.
Thank you for choosing Harding & Bloom, and we hope you enjoy your plants for many seasons to come.
DO NOT BUY FROM HARDING & BLOOM My…
DO NOT BUY FROM HARDING & BLOOM My experience is the same as many others -order not delivered - This company is one of the worst I have ever come across - do not use - they won’t be around much longer anyway.
I have asked for a refund for goods not received months ago - just duplicate replies of “refund is under review”. Same reply over a dozen times now!!!
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Lisa,
I'm sorry to read that you feel this way about your experience. I can understand how frustrating it would be to be waiting for a resolution and to feel that the updates you've received have not provided the outcome you were hoping for.
Unfortunately, I haven't been able to identify a matching account from the information contained within the review itself. However, I can see that you have already been in contact with us through our support feed regarding this matter.
As your enquiry is already with the team, any further communication and updates will continue through the existing support thread.
Thank you for taking the time to share your feedback.
Awful
So how interesting. Order placed on the 13th April and never received, no refund and no proper replies to my emails (only awful replies from AI) but order delivered yesterday (6th June!) after my review on Trustpilot! Only that the planting time is between March and May so clearly way too late now. I want my refund. Don't buy from them unless you want to waste money! An awful experience
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Francesca,
Thank you for taking the time to share your feedback. I’m really sorry to hear about the delays and the frustration this has caused, particularly after your order was placed in April and only arrived much later than expected, along with concerns around timing for planting and the resolution process. I can completely understand why this experience has been disappointing.
I can see that you have already been in contact with us through our live support feed, and the team are actively handling your enquiry there, including the order and refund details. We’ll continue to work through this with you directly in that thread and provide further updates as soon as they’re available.
Never again
I have only ever ordered once from Harding and Bloom and I looked forward to receiving my roots. When the parcel arrived it was so poorly packed in a huge box with inadequate bubble wrap to protect the roots. With vat my order was £36 and change. Only one plant survived once planted.
Once the customer service heard about it I was offered a credit note which took weeks to arrive. A paltry £5 and change, less than the cheapest item from my order. I wasnt expecting a full refund of course but the time it took for H&B to issue the credit note only to be less than the cheapest item is baffling to say the least. I have estimated the date when I received the damaged roots.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Belinda,
Thank you for taking the time to share your feedback. I'm sorry to hear that your first experience with us left you feeling disappointed. After looking forward to receiving your order, I can understand how frustrating it must have been to receive plants that you felt had not travelled well and to then experience further disappointment with the outcome of your enquiry.
I also appreciate your concerns regarding the packaging, the survival rate of the plants after planting, and the length of time it took to receive the store credit that was offered.
I'm sorry the experience has caused this level of dissatisfaction.
Without discussing account-specific details publicly, if you still require assistance, please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the matter further and see how we may be able to help.
Do not bother!
Do not bother!! I ordered bulbs 8th March, we are now 4th June and despite contacting them and discovering my bulbs never made it to dispatch I am still waiting for a refund!!
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi,
I can understand why this experience has left you feeling frustrated and disappointed. After placing your order in March, learning that the bulbs had not progressed to dispatch, and then continuing to wait for a resolution regarding your refund request, it's understandable that this would have affected your confidence in the service.
I appreciate that this has been a frustrating experience. As the matter has already been raised through our live support feed, the team will continue to review it and provide any further updates directly through your existing support ticket. Thank you for bringing your concerns to our attention.
Do not buy from this company
Ordered 2 packs of 6 hostas. Only received one pack of (probably) dead dried out plants. Absolutely terrible.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Barry,
I can understand why you were disappointed to receive only part of your order, particularly when you were expecting two packs of hostas and had concerns about the condition of the plants that arrived.
I'm sorry the experience has caused this level of dissatisfaction.
I can see that you have already been in contact with us through our live support feed and that a response has been provided regarding this matter. We will continue to provide any further updates through the existing support thread as the enquiry progresses.
Thank you for bringing your concerns to our attention.
Don't buy from this company
I ordered some Martagon Lillies. When the bulbs arrived they were all mouldy, with many showing the basal plate had rotted off. When I contacted them showing pictures of the bulbs they said they would refund me. Several weeks later I am still waiting. I do not expect to receive my refund.
Do not buy from this company!
Just an update on the 18th June 2026. I have again requested my refund and have been told its under review despite being told I would get a refund back in April.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Bev,
I can understand why this experience has left you feeling disappointed and frustrated. Receiving Martagon lily bulbs that you believed were not in an acceptable condition, taking the time to provide photographs, and then continuing to wait for the outcome of your refund request would understandably be concerning.
I'm sorry the experience has caused this level of dissatisfaction.
Without discussing account-specific details publicly, since you have already been in contact with us through our live support feed, we will continue providing updates there as the matter is reviewed further. The enquiry remains under review, and any further communication regarding the outstanding request will be provided through the existing support thread.
Problem with replacing defective cannas
I ordered a number of Canna rhizomes in April. They were delivered in 3 days, beautifully packaged and clearly labelled. About half of them have grown very well, the remainder have failed even to start and mostly rotted. They were all planted at the same time in a warm place in good compost. When I emailed H&B about the problem, I had a swift reply, asking for photos of the failures, which I sent. Again, I had a quick reply apologising for the problem and promising to replace the failures apart from 1 variety - Black Panache - all of which had failed but were no longer in stock. I was impressed with the service and emailed them to say so, but that was premature - after about 2 weeks nothing had arrived, so I enquired and again got a reply the same day apologising and saying that customer service would contact the despatch department to chase it up and would let me know what was happening. That was almost 3 weeks ago and sadly I’ve heard nothing since
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Andrew,
Thank you for taking the time to provide such detailed feedback. I'm pleased to hear that your order arrived promptly, was well packaged, and that several of the canna rhizomes have gone on to grow successfully.
That said, I completely understand your disappointment regarding the varieties that failed to establish, particularly after you took the time to provide photographs and were advised that replacements would be arranged. I appreciate how frustrating it must have been to receive prompt responses initially, only to then be left waiting for a further update on the replacement shipment.
I'm sorry for the delay and the uncertainty this has caused.
As you've already been in contact with us through our live support feed regarding the replacement request, we will continue providing updates there as the matter progresses. Thank you for bringing this to our attention, and we appreciate your patience while the outstanding replacement enquiry is reviewed further.
DO NOT USE THIS COMPANY
So I finally received my order after waiting for a month.
2 out of the 5 items arrived and on the invoice it said refund.
I have chased 4 times now for a refund
They responding asking for all sorts of information which they should know as I placed the order with them.
I honestly think they are stalling and I’ll never receive a refund.
It’s disgusting that I have sent nearly 10 emails since I placed the order at the beginning of April and still no resolution
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Tammie,
I can understand why this experience has left you feeling frustrated and disappointed. After waiting a month for your order to arrive, only receiving part of it, and then continuing to seek an update regarding the remaining items and refund, it's understandable that you would expect a clearer resolution.
I'm sorry the experience has caused this level of dissatisfaction.
From the details provided in the review, I haven't been able to identify a matching account on our system, so I'm unable to investigate the matter further from this information alone. Please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the order properly and provide an update. If you've already been in touch, replying to your existing support thread will bring the enquiry back into our active queue for further review.
Only leaving 1 star as I have to
Only leaving 1 star as I have to! I don’t recommend this company at all. I think they’re a scam. I ordered bulbs on 18th April after many emails and promises I’ve still not received them. They can’t tell me when I’ll get them and if I’ll get them and they won’t engage with my request for a refund so I’ve gone the chargeback route and reported them for fraud.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Emily,
I can understand why this experience has left you feeling frustrated and disappointed. After placing an order in April and continuing to wait for the bulbs despite multiple enquiries, it's understandable that the lack of certainty around the outcome would be concerning.
I'm sorry the experience has caused this level of dissatisfaction.
Without discussing account-specific details publicly, since you have already been in contact with us through our live support feed, we will continue providing updates there as the matter progresses. Any outstanding concerns raised through the support channel will continue to be reviewed, and further communication will be provided through the existing enquiry thread.
Seriously, don't bother
Seriously, don't bother. I paid for three lots of bulbs on the 6th of April but they didn't arrive. I chased several times to no avail and have since repeatedly requested a refund but 8 weeks after taking my money I still don't have either the bulbs or the refund. Disgraceful customer service.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Alison,
I can understand why this experience has left you feeling disappointed and frustrated. After placing your order in April, not receiving the bulbs, and then continuing to seek an update regarding a refund without the resolution you were expecting, it's understandable that your confidence in the service would be affected. I'm sorry the experience has caused this level of dissatisfaction.
To protect your privacy, I won't discuss the specifics of your account publicly. As you've already been in touch with us through our live support feed, we'll continue corresponding with you there while the matter is being reviewed. The enquiry remains under review, and any further updates will be provided through your existing support ticket.
Shocking company, they will not provide refunds, proof in the reviews
Avoid this company if you value your time, money, or sanity.
I placed an order on 20 March and received an order confirmation. After that, absolutely nothing. No dispatch notification, no updates, no communication.
I eventually had to chase them myself. On 17 April, nearly a month later, they suddenly provided a Royal Mail tracking number. The tracking status showed Royal Mail was still waiting to receive the item. In other words, a label had apparently been created, but the parcel had not actually entered the postal network.
When the tracking never moved, I requested a refund. On 28 April, Harding & Bloom themselves acknowledged that the order appeared to be lost in transit and said they would escalate the matter.
What followed was weeks of excuses. Every email was met with some variation of “we’re following this up with the appropriate team.” No timeframe. No refund. No resolution. Just the same copy-and-paste response over and over again.
After further chasing, I formally requested confirmation of when my refund would be processed. Again, I received another vague response about an “appropriate team” reviewing the case.
At that point I had no choice but to raise a chargeback with my bank.
The most astonishing part came afterwards. Having failed to provide the goods, failed to provide a refund, and failed to provide any meaningful update for months, Harding & Bloom decided to dispute the chargeback. Their evidence? The exact same Royal Mail tracking number that still showed the parcel had never progressed beyond Royal Mail waiting to receive it.
So according to Harding & Bloom, the order was simultaneously “lost in transit” when I requested a refund, yet also sufficiently “fulfilled” when it came time to challenge my chargeback.
This has been one of the worst customer service experiences I have ever encountered. If everything goes perfectly, perhaps you’ll be fine. But if anything goes wrong, be prepared for endless delays, repeated references to an apparently mythical “appropriate team,” and a battle to recover your own money.
I have a complete email trail documenting every step of this process and am more than happy to discuss the details publicly so that other customers can make an informed decision.
Order number: HB13572060885
I will continue to update on their response because I’m waiting to see the proof of fulfilment, and I will also update they don’t respond.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Hannah,
I can understand why this experience has left you feeling extremely frustrated. After placing your order in March, waiting several weeks for updates, and then finding yourself having to repeatedly chase information regarding both the order and refund request, it’s understandable that confidence in the process would have been affected.
I appreciate the time you've taken to outline the sequence of events and I’m sorry the experience has caused this level of disappointment.
For privacy reasons, I won't discuss the specifics of the order publicly. However, I can confirm that we have been actively responding through our live support feed regarding this matter and will continue to provide updates there as the enquiry progresses.
We remain committed to reviewing the concerns raised and ensuring all communication relating to the order continues through the existing support thread.
Received part of someone elses order…
Received part of someone elses order but none of mine. emailed them twice providing both parties order numbers but received no response at all. no response-no refund and part of some one elses order that I do not want.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi Christine,
I can understand why this experience has been so frustrating. Receiving part of another customer's order instead of your own is understandably concerning, and I appreciate how disappointing it must have been to then follow up with the relevant details and feel that the issue remained unresolved.
I’m sorry for the inconvenience and frustration this has caused.
Please contact us through our live support feed here: https://hardingandbloom.co.uk/pages/contact so we can review the matter properly and investigate the order details further. If you already have an existing enquiry open, replying directly to that thread will return it to our active queue for further review and assistance.
If there was a zero star review I would…
If there was a zero star review I would use it. I am now convinced this is a SCAMI. Ordered items eight weeks ago that I have never received. After not sending out replacements, they have repeatedly said they are escalating my refund or looking into it, or "we understand your frustration", always the same stock email excuses but nothing is done. (This is a auto reply bot). Absolutely diabolical don't even bother going there buy from somewhere else.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Hardingandbloom
Hi David,
I can understand why this experience has left you feeling extremely frustrated and disappointed. After waiting eight weeks without receiving the items, being advised that replacements would be sent, and then continuing to seek updates regarding a refund, it’s understandable that confidence in the process would have been lost.
I also appreciate how discouraging it must feel when the responses received have not provided the clarity or resolution you were hoping for, particularly after such a prolonged period of time.
I’m sorry the situation has caused this level of dissatisfaction.
Without discussing account-specific details publicly, since you have already raised this matter through our live support feed, we will continue providing updates there as the enquiry progresses and work towards resolving the concerns raised.
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