Hape International Bewertungen 

Har købt politistation og brandstation. Fantastiske til rolleleg, og det går ikke i stykker, selvom deg behandles voldsomt til tider.
Købte desværre også en kran i træ. Den går konstant fra hinanden, og børnene bliver sure hver gang. Den er meget ustabil, da den blot er samlet i toppen ved at sætte træplugs ind i nogle huller. Det fungerer slet ikke godt.

They rejected my refund request because the box was damaged. They claim that 5 out of 6 packages were damaged, but no pictures or evidence. It was their original packaging because I never opened the packages. I feel that they do not want to refund the items and have directed me to a carrier company with no evidence. I do not trust them.

Our son was bought a Hape white Grand Piano as a gift. It has been used quite a lot over the past 12 months. However, it suddenly stopped working. It turns out the on/off switch on the piano has developed a fault (a quick check with a multimeter determined this.)
So I contacted Hape GB and whilst their customer service was responsive and polite, despite the £160-£200 piano only being just over a year old (13 months roughly), they are unable to help. I was pointed to a potentially suitable spare part on eBay but upon closer inspection this wasn't going to work (a 3 pin switch is required). I do think I've found a suitable part on Amazon however.

This simply isn't the level of customer service one would hope for from a company selling quite expensive toys.
My only option for fixing the piano is down to me. No offer of help from Hape as the Piano is over a year old. Clearly no grace period or room for interpretation of what is a reasonable warranty.

Disappointing experience, as others with less time or less experience, might simply throw the piano away - which is not great for the environment either.

So, whilst there are reasonably good high-end toys offered by this company, the support from the company appears to be lacking. Another case of a local set of retailers peddling products produced a long way away with little ability to supply the simplest of parts or offer any repairs.

This makes me think that this is the sort of company that would honour a warranty by perhaps replacing the faulty toy, and all they would do with it is discard it. Again not the sort of environmentally conscious company one would choose to deal with.

Lastly, I think we all know that a company only really shows its true merits when dealing with issues or complaints. So, from my experience I'd suggest thinking carefully before purchasing a Hape toy.

Hape - you should aim for a higher level of support and customer experience.

Amazing service & great products that are good for the environment! I look forward to adding more to our growing collection.

Vi havde fået en Block and Roll i dåbsgave, men da jeg åbnede kassen var varen defekt. Da jeg ikke vidste hvilken butik produktet var fra kontaktede jeg producenten hapetoys.com. De sendte mig videre og inden for et døgn havde jeg en ny Block and Roll som jeg kunne afhente i en butik nær mig. Super service