Genève Aéroport Bewertungen 201

The most appalling customer experience at passport control at GVA I have ever had or seen. Having landed after a good BA flight to a queue that is just unbelievable! Over an hour and half long, with limited explanation other than “it’s over my pay grade!”

Surprisingly but true, Geneva Airport is the worst airport I've been to in the civilized world. No transit zone access if arriving after 23:00; no working electric outlets (to charge either a smartphone or a laptop); no internet/wifi connection for a laptop (unheard of in the modern age), whereas connection for a smartphone is available only with a paper coupon obtainable from only one working machine in the entire airport; no water machines (or snacks) on the outside of the zone; no comfortable chairs to sit in while waiting to get inside the zone at 4 am. ...Looks like the Swiss have become too lax & laid-back and/or are not thinking about the regular people/travelers (those who don't yet use private jets) – had remained in the 20th century while the world had advanced into the 21st.

Is zero stars not an option?
Utterly shambolic due to inbound and outbound immigration systems.
Rude , unhelpful staff, completely inefficient and seemingly designed to ensure passengers are in a state of panic.

Leadership should be ashamed.

What even was that ? got off the plane and …chaos. Queue was massive. Got a bottle of water though 👍🏼

Since they installed new IT this airport is hell. Minimum 90 mins queue every time for passport control. Today 2 hours. Always the same and the staff do not care. Avoid this airport at all costs.

Appalling queues for passport. No staff and 1000 passengers arrived on 3 easyJet flights. Queue took over 1 hr to get through. The Swiss staff just don’t care and are completely unhelpful. Avoid Geneva at all costs for ski flights!

Truly awful airport .The Swiss ground staff at Geneva Airport are totally incapable of efficiency .Passport control is awful .And quiet clearly the whole airport is an embarrassment . They need a lesson in efficiency at Oasdport control in particular .The automated passport control also doesn’t work very well so be warned just in case you think that might be quicker .

Out flight had to take off 45 mins late as a result of the inefficiency and bad organisation at Geneva airport .

The shops at this airport are also way overpriced and you will not get much value for money .

Worse experience of my life! 2 hours waiting for passport control!!!! Two women fainted…. This is ludicrous! Makes you want to never come back

What’s wrong with this county?

A major international hub, and vital airport, and there are almost no belts or escalators ascending or decending from gates to/from buses/planes.

Really??

Stairs with heavy hand luggage , children and carriages. They’re completely oblivious of the unpleasantness they add to an already stressful activity.

It is the ONLY airport where I have witnessed such a thing. And I live here.

Third world airport.

La récupération des bagages est d'une lenteur rarement vue ailleurs...

I have never experienced anything so terrible, waited 2 hours for passport control when arriving, longer than the flight itself. Terrible service, they can put a man on the moon but cannot service the passport control area. 1 person checking passport for queue of over 100 people is just shocking service

Si je pouvais mettre 0 juste pour les bagages ?! Cet aéroport est minuscule mais il faut toujours attendre au moins 45 mins pour les bagages

Another of the joys of the UK leaving the EU. Swiss and EU citizens going straight through but we queued for a passport stamp for 40 minutes on arrival and an hour on departure. When my daughter asked the only employee in sight if her 82 year old father if he could be taken to the front of the queue, she replied, ‘No, you should have asked for help in advance’.

Not enough places to sit with your drink at a cafe
Dirty
Many charging plugs, none of them working and no sign 'out of order'
No rubbish bins

Compared to the swiss level of luxury really a disgrace

Geneva Airport honestly feels more like France than Switzerland, and not in a good way.

Despite being in a multilingual country, don’t expect anyone to speak to you in anything but French. Try English or even German and you’ll likely be met with blank stares, shrugs, or passive-aggressive responses. In fact, speaking French might actually increase your chances of running into problems. Ironic, right?

The airport itself is cramped, outdated, and confusingly laid out. Signage is poor, staff seem overwhelmed, and the general atmosphere is more chaotic than you’d expect from a Swiss airport. If you’re imagining the calm, clean, and efficient Swiss travel experience — this isn’t it.

Services are minimal, food options are expensive and unimpressive, and good luck finding a power outlet or a seat during peak hours.

If you have a choice, connect somewhere else. And if you have to go through GVA, patience, low expectations, and a sense of humor will go a long way.

Un aeroport qui se dit international mais qui n en a pas les qualités. Agrandissement aereoport sans agrandissement au niveau securité d ou des queues interminables a la sécurité. Pas d ascenseur selon le terminal . Assez lamentable lorsqu on est chargé avec bagages et bebe dans poussette et que l on doit descendre 20 marches d escalier sans aucune aide.Selon terminal un parcours interminable dans des couloirs lugubres de sous sol . Arrivés à 23h30 et toutes les boutiques deja fermées. On dirait atteindre une ville morte . Quelle tristesse. Attente interminable des bagages. Bref une organisation , installation, amenagement, acceuil mediocres.

Très. Mauvaise expérience.
Beaucoup de départ en retard
Les prix sont exorbitants.

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Le 03 septembre vers 15h25, ma mère et moi avons subi une expérience extrêmement désagréable à l’aéroport de Genève.
Nous avons été fouillées de manière ciblée, non pas au hasard comme cela devrait être le cas, mais explicitement parce que nous portions des coiffures religieuses, selon les propos mêmes d’un agent.
Je trouve cela profondément discriminatoire et stigmatisant. Est-ce que nous sommes considérées comme suspectes simplement parce que nous n’avons pas les mêmes convictions que la majorité ? Ce que nous avons vécu s’apparente à un acharnement contre une minorité religieuse. Cela laisse une impression d’islamophobie institutionnalisée, ce qui est extrêmement choquant pour un aéroport international.

Un super service rendu par Fatma & Do aujourd’hui en gate A2! Simplicité et sourire!
Merci

I am surprised that the airport has removed the easy to read large board located in the main hall, after the security. This to replace it unfortunately with advertisements! The same on the first floor lounges area. Is it a temporary change to see if passengers care or not? Anyway, not a customer friendly approach..