Gorgias Bewertungen 143

Gorgias is a super easy to use platform and their CS support team is awesome. Always fast replies and helpful when setting some more complicated rules and things up.

Gorgias has changed the game for us! They are so quick to help/add feature requests and help you solve your issue. As well as when you schedule and call, they are all very knowledgable and kind! It's easy to learn how to use and their training docs are next level. Do not know what we would do without Gorgias!!!

I have been using Gorgias for over two years now, and I must say, it has been an absolutely incredible tool for my small business! With just a handful of employees, we faced the challenge of two long-term staff members retiring, both crucial to customer service and sales. Fortunately, before their departure, I started consolidating their expertise into Gorgias Help Centers and Macros. For me and my business, Gorgias has been a game-changer.

Initially, I had challenges in fully harnessing Gorgias' potential. I was on the brink dropping the platform, but knew I wasn't giving it a fair go. I decided to reach out to see what I could do better using their platform. After reaching out to them, it has been a game-changer. Now, I can confidently say that Gorgias is not just a tool but a vital asset that I cannot imagine running my business without. It's truly a joy to work with such a dynamic and evolving platform!

Over the past 4 months, after some additional turnover and searching for new employees, Gorgias has empowered me to efficiently manage service tickets and automate sales campaigns on our website myself. It's like having a superpower at my fingertips! Once tailored to our specific needs, Gorgias has proven to be remarkably efficient and effective.

What truly excites me is the dedication of the Gorgias team to innovation and improvement. They are always eager for feedback on their new products, and their willingness to collaborate and offer insights is truly refreshing. I've gained invaluable tips and tricks that have elevated our operations.

They were very responsive and quick to help. My issue was resolved in no time. Thank you Nikola!!

The GREEDIEST company out there! avoid at all costs!

I contacted Gorgias to ask them for some help, a former member of our team was meant to cancel the highly expensive 5k plus package we are on as it is not needed and we are too small to find benefit in the software. It appears a mistake was made because the cancelation did not go through.

I asked if they'd be kind enough cancel the contract or at least the remaining months as it was our mistake and instead of helping a customer who has spent over 10k they hid behind their terms and conditions and refused to help.

We are a small business and a small error has proved really costly! we really expected better support.

Do yourself a favour and pick another business that puts their customers first.

I am a professional I.T. guy, my client is working with the Gorgias.
We had a small issue when I changed the MX Records of the mail server as we upgraded mailboxes from POP to Exchange.
I opened a ticket with Gorgias support and their support tech was awesome and easy to work with.
In that sense, for their support, I have to put 5 stars.

It integrates seamlessly with popular e-commerce platforms, including Shopify and social media channels.

always visible and prompt - leading great customer service by example :)

Like the continuous improvement on Gorgias to improve the customer experience on our online store.

The best software for our customer experience team. Plenty of vital integrations and necessary as well as “nice to have” features. We are Gorgias customers for life.

We have been really impressed with the Gorgias product and the team. It's so easy to set up, learn, and use on a day to day basis. I really enjoy the product town halls and appreciate that the development team takes the user's feedback and suggestions into consideration! Bravo!

Love Gorgias so much! Best customer ticketing service in the world! Gorgias forever!!!

We moved away from Zendesk to the much more affordable and tech-focused, Gorgias in 2022.

We have had an easy transition, with a few things that were missed from Zendesk, but Gorgias's team works hard behind the scenes to update and upgrade features consistently. At this point, those things have faded away into something better with Gorgias. It integrates with Shopify much more efficiently than Zendesk was at the time that we left them.

Overall, I would highly recommend the Gorgias experience!

I handled different CRM tools, and by far Gorgias is the most efficient, transparent, and accurate with data. Close to perfection app!!!!!

Good product, works well

Very easy to use for work and have a great visual platform

Gorgias stands as a paragon of excellence in the realm of customer support solutions. With its innovative features, user-friendly interface, and unparalleled customer service, Gorgias has revolutionized the way businesses engage with their clientele. Here's why it deserves a five-star rating:

Efficiency and Automation: Gorgias streamlines customer support processes with its robust automation capabilities. From personalized responses to common queries to seamless integration with e-commerce platforms, Gorgias saves time and boosts productivity.

Multichannel Support: Whether customers reach out via email, chat, social media, or other channels, Gorgias centralizes communication into one intuitive platform. This unified approach ensures consistency and coherence in customer interactions across all touchpoints.

Customization and Flexibility: Gorgias empowers businesses to tailor their support workflows to suit their unique needs. With customizable templates, macros, and tagging systems, teams can deliver personalized and efficient responses at scale.

Data-Driven Insights: Gorgias provides valuable insights into customer behavior and support performance through its robust analytics tools. By tracking metrics such as response times, resolution rates, and customer satisfaction scores, businesses can continually refine their support strategies for optimal results.

Exceptional Customer Service: Beyond its cutting-edge technology, Gorgias sets itself apart with its exemplary customer service. The Gorgias team is responsive, knowledgeable, and dedicated to ensuring the success of its users, providing invaluable support every step of the way.

In conclusion, Gorgias is not just a customer support platform; it's a game-changer for businesses seeking to deliver exceptional customer experiences. With its efficiency, versatility, and unwavering commitment to customer success, Gorgias earns its place as a five-star solution in the world of customer support.

I was a HUGE skeptic before onboarding Gorgias...and ever since the day we got started I've been beyond thankful that we did! Immensely powerful and valuable to consolidate ALL of our customer outreach and experience into one mighty platform ⚡️