We have received so much spam from them. I have blocked 5 separate domains: gorgias.io, gorgiasai.io, gorgiasautomate.support, gorgiasaicxhelp.com, usegorgias-tech.com. Interestingly, they haven't... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
nonexistent support. Very limited features in the support software. The ux is not very well organised and basic things like internal chat between collegues is missing. you cant even make a note on cus... Mehr ansehen
I don't know how there are 1 star reviews for Gorgias, they must be from their competitors. Gorgias is the only serious solution to replace vast customer service departments. It connects to every... Mehr ansehen
Unternehmen hat geantwortet
They keep sending spam mails. Zendesk and Microsoft categorize them as spam. This Cindy W contacted us on 4 channels today with: "Hello, I noticed that your team may be facing c... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Best Customer Service and Live Chat Help desk For Shopify, Magento and BigCommerce Gorgias is a help desk (help center or customer support) for eCommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams. Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money. As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app. Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk! Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it. (1) Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Support for multiple stores (2) Cut Customer Support Time In Half - See customer support details and orders right next to the ticket - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers - Respond in one click using pre-made templates - Respond instantly with live chat (3) Eliminate Ticket Backlog - Set up automated responses & bot to common tickets like “where’s my order?” - Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’ (4) Increase Conversions And Revenue - Live Chat with customers currently on your store - See which pages they're on and their purchase history - Trigger Live chats and contact form on important pages, like the checkout, and soon use Apple Pay (5) Do More Than Reply - Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon) - Perform actions like awarding loyalty points without leaving the chat - Cancel, refund, or duplicate orders with a click from inside Gorgias Integrates with ReCharge, Shipstation, Messenger, Aircall, LoyaltyLion, +40more
Kontaktinformationen
34 Harriet St, 94103, San Fransisco, Vereinigte Staaten
- support@gorgias.io
- www.gorgias.com
2,5
Mangelhaft
143 Bewertungen
Hat 41 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Gorgias has helped me streamline my…
Gorgias has helped me streamline my selling channels and customer inquiries into one central hub. Their functionality and platform are superior to any other help desk software.
Their team has always been responsive to my inquiries and provides me with prompt attention and information.
GREAT CS platform!
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Hey, Kim!
We're beyond excited to hear that Gorgias has significantly streamlined your selling channels and customer inquiries. It's also fantastic to know that our features and platform exceed your expectations.
We pride ourselves on our responsiveness and are glad that our team's prompt attention and information have met your needs. ✨
Your feedback is incredibly encouraging! 🤗
Daniela was very quick to get back to…
Daniela was very quick to get back to me and answer my questions so simply which helped immediately - thank you!
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Dear Alice,
It's simply wonderful to hear that Daniela was able to assist you quickly and effectively! We’re delighted that her prompt and simple responses were helpful to you.
Your feedback is greatly appreciated and we'll make sure to share this with Daniela and the rest of the Team! 🙏
Synchronization with Shopify
Thanks to Daniela, the Shopify customer information and latest orders reappeared in the sidebar in just a few minutes. Excellent service! ⭐️⭐️⭐️⭐️⭐️
23. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Dear Edith,
We couldn't express how grateful we are for your wonderful review, and for highlighting Daniela's excellent service! 🌟
Your satisfaction is incredibly important to us, and it's fantastic to know that you had such a positive experience. We'll be sure to pass along your kind words to Daniela and the rest of the team.
If you have any other questions or need further assistance, please don't hesitate to reach out. We're always here to help!
Thanks a bunch for your support and the 5-star rating! ⭐️⭐️⭐️⭐️⭐️
Everything is excellent
10. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Dear Carlos,
That's fantastic! It's refreshing to hear such positivity.
Gorgias Team will always have your back. 🙏
customer service are great
customer service are great, and easy to reach out
14. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
It's a true honor to read your review, Jean!
Making support easily accessible is a top priority for us, and that'll never change.
Thanks again for these ✨ 5 stars!
Great product and team
Great product, loving it so far. We accidentally signed up for the higher tier product and refunding the difference was not too much of a hassle for their finance team to refund. Great experience so far
13. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Hi, Dean!
All we need to hear is that you are truly satisfied with our platform. 🙏 We all know that mistakes can happen, and we're truly glad our finance team could quickly and efficiently process the refund for you.
We truly appreciate you taking the time to share your positive experience with us. Here's to many years in front of us. 🌟
Really quick response from the team!
10. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Dear Cindy,
Thank you so much for your kind words! We strive to make customer service easily accessible and provide excellent support.
If you ever need anything else, don't hesitate to reach out. We're always one message away! 🙏
Love Gorgias <3
I've used Gorgias at multiple companies at this point and only have positive things to say! The set-up is so easy and the service team is wonderful!
8. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
This is music to our ears, Jessica! 🤗
It's simply lovely to hear that you have had such a positive experience with Gorgias across multiple companies. Making setup easy and providing top-notch service are always our priorities.
Thanks a bunch for sharing your story with everyone! 🙏
Top Service
Friendly, responsive, efficient and quick service. Initially had an issue and was resolved within 15-20 minutes of it being reported.
A Big shout to Marija as well for their prompt service.
8. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Thank you so much for taking the time to share your story with us, Connor!
Delivering prompt solutions to our users' concerns is always a top priority for us, and we're beyond thrilled to hear that we were able to resolve your issue within such a short timeframe.
We'll be sure to pass along your kind words to Marija , who's a real 🌟. Feedback like yours serves as a great motivator for us to continue providing the high level of service.
If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help whenever you need us.
Gorgias has everything we need to be an…
Gorgias has everything we need to be an effective and efficient cx team! It helps us move faster and create an experience that compliments our brand as it integrates with the majority of our tech stack seamlessly. Their push towards innovation and listening to merchant feedback is also a huge reason we continue to stay
10. April 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Dear Jemma,
Thank you for your wonderful review! We couldn't be happier to learn that Gorgias has been instrumental in empowering your customer experience team to operate effectively and efficiently. It's fantastic to know that our platform seamlessly integrates with your tech stack, allowing you to move faster and deliver a brand-aligned experience to your customers. 🙏
Your continued support means the world to us, and we're grateful to be a part of your journey. Please don't hesitate to reach out if you ever need further assistance or have any suggestions for how we can further improve! 🌟
These guys will steal your money
These guys will steal your money, they are a scam !! ive switched from zendesk and that was the worse decision ever, zendesk are a thousand time better. horrible service and mediocre customer service that takes weeeks to get back to you
29. April 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Hi Mohamed! We are disheartened to learn about your negative experience with our platform. Our management team has promptly addressed your concerns, and we're committed to ensuring a better experience for all our users. Your feedback is invaluable to us as we continuously strive to improve our services. 🙏🏼
RUN AWAY
RUN, WALK AWAY, CRAAWL.... BUT DONT USE THIS APP, THE WORST EVER, THEY JUST KEEP BILLING YOU EVEN THO UR ACCESS TO UR ACCOUNT IS SUSPENDED. THE CUSTOMER SERVICE IS HORRIBLE, BEEN WEEKS NOW WAITING FOR THEIR REPLY. ZENDESK IS 10000 TIMES BETTER.
29. April 2024
Bewertung ohne vorherige Einladung
Great and responsive support
Great and responsive support, it just shows they follow the walk the talk when it comes to Customer Support!
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Thank you so much for your kind words, Evaldas!
It's an honor to hear that you're pleased with our support. Our Team is dedicated to providing excellent service, and your feedback is both encouraging and greatly appreciated.
If you ever need assistance again, we'll be one message away! 🙏
Great support!
17. April 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Ognjen, thanks a bunch for your feedback!
It's amazing to hear that you were pleased with our support. Our team is always here to help whenever you need us.
Don't hesitate to reach out if there's anything more we can do for you!
My questions were promptly answered and…
My questions were promptly answered and I appreciate that the team made an effort in understanding what was happening on my end.
26. März 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Dear Irish,
Thank you so much for sharing your experience! We're delighted to hear that you felt supported and that your questions were answered promptly. Understanding and addressing our clients' needs is incredibly important to us, and your feedback reaffirms the hard work we put in every day.
If there's anything more we can do for you, please don't hesitate to reach out. We’re always here to help!
5-Star service!
Gorgias support was responsive and thorough in addressing my questions both on chat and email. I appreciated their follow-up to ensure I reached a resolution.
15. April 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Jamie, thank you so much for your kind words and for taking the time to leave this review!
We're thrilled to hear that you were satisfied with the responsiveness and thoroughness of our Support Team across both chat and email. Ensuring that each issue is followed up on and resolved to your satisfaction is incredibly important to us.
Your feedback is greatly appreciated, and it motivates us to continue providing exceptional service. 🌟"
Super Team!
The Gorgias team consistently goes above and beyond to assist with any request you have. I frequently reach out to them for support with Statistics, and their assistance is invaluable for enhancing service quality. Thank you once more for your outstanding support!
16. April 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
This is music to our ears, Marta! 🤗
We're beyond grateful for your wonderful review and truly delighted to hear that you've had such a positive experience with our team. Our goal has always been to go above and beyond, to ensure we meet and exceed your expectations. Your appreciation means the world to us and motivates us to keep pushing the boundaries of service quality.
Thank you once again for choosing us and for your continued trust and support! 🙏
Antwort von Gorgias
Thank you so much for your kind words, Casey!
We strive to make our platform user-friendly and efficient for everyone.
If you ever have any questions or need assistance, please don't hesitate to reach out. Your feedback is invaluable to us!
Great support team
Platform is pretty good, but the kicker is that the support is stellar.
30. März 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
TJ,
Thank you so much for the kind words! 🙏
We really strive to provide top-notch support alongside our platform. If you ever need anything or have any questions, don't hesitate to reach out.
We're here to help! 😀
Support team resolved issue for us in a…
Support team resolved issue for us in a timely manner
22. März 2024
Bewertung ohne vorherige Einladung
Antwort von Gorgias
Hi, Team!
We appreciate your kind words! Providing timely assistance is a top priority for us.
Please feel free to let us know if there's anything else we can assist you with.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.