No idea why they have a contact us option on their website as they don’t bother replying. Given this level of customer service I’ll shop at a garden centre that cares about their customers and wants t... Mehr ansehen
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Das sagen Bewerter
Enjoyed my time at the Garden Centre & found everything lovely, until I needed to use the toilet. Unfortunately the toilets facilities are dreadful. The smell was disgusting & the 2 cubicles I tried... Mehr ansehen
I arrive at the Rochdale branch as they were closing. I was amazed at the level of service I received as I attempted to find some cement post mix. I had personal service and despite tills being closed... Mehr ansehen
Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... Mehr ansehen
Unternehmensdetails
Über Gordon Rigg Garden, Home & Leisure
Informationen, die aus verschiedenen externen Quellen stammen
Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!
Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!
Kontaktinformationen
Rochdale Road, Walsden, OL14 7TJ, Todmorden, Vereinigtes Königreich
- 01706813374
- info@gordonrigg.com
- www.gordonrigg.com
3,8
Gut
887 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 88 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Thanks for my snowmen lantern
Thanks for my snowmen lantern, fast delivery. Highly recommend
3. Januar 2024
Ordered gift card to be delivered by…
Ordered gift card to be delivered by Gordon Riggs on the 22 of December
Gordon Riggs with no communication with me changed the delivery method to Royal Mail on the 23rd
Still no voucher on the 6 th of January delivery address only 20 mins from the Rochdale store
22. Dezember 2023
Antwort von Gordon Rigg Garden, Home & Leisure
Please accept our sincere apologies, the delivery method required was clearly over looked as we do usually send vouchers out via Royal Mail first class post however going forward we are committed to being more vigilant with regards to the delivery method selected by a customer for vouchers. I can however see that we posted your voucher out the same day it was purchased and we are very sorry to hear that it had not been received as of the 6th January. I have issued a refund for all delivery costs paid. Please email us at sales@gordonrigg.com if the gift card has still not been received by the beginning of next week and we will re issue a new gift card. We are very sorry for any disappointment and inconvenience that has been caused and we hope that this has not deterred you from shopping with us again in the future.
Had an issue purchasing items on line…
Had an issue purchasing items on line and the lovely lady in the store dealt with it promptly and very friendly too. Great experience would shop with GR again thanks 👍👍
27. Dezember 2023
Helpful and quick service
I rang up to enquire if the voucher can be used in the restaurant. Very helpful man. Can be used throughout which is great. Quick delivery in time for Christmas. Very pleased with the service
18. Dezember 2023
We have always found you great to deal…
We have always found you great to deal with both inshore and on line thankyou
15. Dezember 2023
I’ve not received the vouchers.
20. Dezember 2023
Antwort von Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you did not receive your gift card in time for Christmas. I can see that you placed the order with us on the 19th December and we posted it our to you via Royal Mail 1st class post on the 20th December. We hope that the voucher has since been received however if it hasn't please let us know via email at sales@gordonrigg.com so we can re issue a new one for you. We are sorry for any disappointment and inconvenience that has been caused and we hope that this has not deterred you from shopping with us again in the future.
Out of stock
Can’t really rate as the item I ordered was out of stock. I payed for it but then got an email saying it was out of stock. Why it was available to order when obviously none left 🤷♀️
21. Dezember 2023
Antwort von Gordon Rigg Garden, Home & Leisure
We are very sorry for any disappointment and inconvenience that has been caused. Unfortunately there was an error on our system with regards to the quantity of the item which you ordered from us which meant that it was showing as in stock when it wasn't. As a company our EPOS team are working hard to ensure that this doesn't happen and this is definitely a priority for us going forward. Once again please accept our sincere apologies, we hope that this has not deterred you from shopping with us again in the future.
The original voucher didn't arrive…
The original voucher didn't arrive although 70 quid was debited 2 days later. I was advised that this was at the time G Rigg had a new computer system. It wasn't great as my gift turned up late.
The voucher arrived 3 days before Christmas but I had already given up all hope by then and bought my daughter something else!
When I visit Rochdale we always usually go to GR but I feel very disappointed. Your staff are lovely though even though they cannot resolve issues. I wasn't able to quote an order number as I never had one. Your staff did manage to trace it on the previous system.
13. November 2023
Antwort von Gordon Rigg Garden, Home & Leisure
We are very sorry to hear that you had a negative experience when shopping with us online. We have recently had a new website developed which will make shopping with us online even easier for customers and is now linked to our EPOS system however when we moved over to the new site we did lose previous customer order details from the old site. When you placed an order with us we will still on the old site and your order was fulfilled straight away however by the time you got in touch with us to say that you had not received your order we had moved over to the new site and were no longer able to access your order details. Unfortunately we have no control over the delivery service once we have sent a voucher out via Royal Mail 1st class post. We did however manage to track down your original gift voucher on our EPOS system and re issued you with a new one straight away. We are disappointed to hear that the issue was not resolved to your complete satisfaction and would love to hear what we could have done better. If you could spare the time we would greatly appreciate further feedback if you could email us at sales@gordonrigg.com to let us know what we could have done better. We hope that this has not deterred you from shopping with us again in the future.
Great service great experience
13. Dezember 2023
Fab customer service
Fab customer service - item ordered online but broken in the post 🥲 but this was quickly and easily dealt with - thank you 🙏🏻
13. Dezember 2023
The vouchers are really useful as a gift, but order form needs clarifying.
The vouchers are really useful as a gift to my friend in Walsden. Unfortunately, I was rather confused on the order form where to add her address for delivery. I did add these details and explain in an 'other comments box, but put my own address as the person paying. This meant that I had to post the voucher on after if reached my house and she only just got it in time. Could this service be clarified on the order form, please?
14. Dezember 2023
Antwort von Gordon Rigg Garden, Home & Leisure
We are sorry to hear that you had difficulty when placing an order with us online. At the checkout stage it asks for billing details, just under this section there is a box that can be ticked which says deliver to a different address. Once this box is ticked you can then enter a second address. This then provides us with the delivery address so we can send the order to the desired location. We hope this clarifies things however if you place an order with us in the future and have any difficulty at all please do not hesitate to give us a call on 01706 813374 and we can help guide you through the process. Thank you for your custom.
Ordering was easy and order arrived…Vouchers
Ordering was easy and order arrived promptly.
11. Dezember 2023
Easy online experience. Helpful staff.
Easy online experience and item was delivered promptly. Lady I spoke to on the phone was extremely helpful and found out the information I needed to know prior to ordering.
11. Dezember 2023
We come for a day out often
We come for a day out often, we came a fortnight ago my sister brought some star for her Christmas window and they look great, so I was sending for some for myself and her daughter wanted some as well so I ended ordering 2 lots.they came within about 4days and now look great in my window.
8. Dezember 2023
Another very successful craft day with Phil and the team.
Another very successful craft day with Phil, making wreaths with new friends.
Plenty of foliage and decorations to add to our creations.
Lots of fun and a great lunch in the cafe.
13. Dezember 2023
Easy to buy online and super fast…
Easy to buy online and super fast delivery with great communication
5. Dezember 2023
The website was easy to use to buy…
The website was easy to use to buy things and they came very quickly
4. Dezember 2023
Great service
Use click and collect. Smooth process and lovely staff on arrival. Young gentleman also offered to carry my tree to my car
4. Dezember 2023
Lovely garden centre
Lovely garden centre, healthy plants and somewhere nice to have a coffee and something to eat
29. November 2023
First visit
Visited your store today and really enjoyed the experience. Beautiful store-very festive. Unfortunately the one thing that spoiled my experience was going to pay for my items. The girl on the till was not welcoming at all. No dialect - no offer of wrapping the Christmas tree baubles ….found her quite rude I’m afraid. Perhaps retraining in customer service would be useful.
3. Dezember 2023
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