Superb customer service. Came into the store on 3 occasions over the past few weeks in preparation for 7 day hike in Africa. Explained I’m fairly new to hiking and have a specific kit list, at no p... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Kelly was amazing and was very professional and made sure she faced me when talking as I’m deaf and dealt with my return of my sleeping bag and liner as it was not suitable for me. It was effortless a... Mehr ansehen
Unternehmen hat geantwortet
We find that there are less tents setup than in the previous building. It would be nice to have more camping furniture setup to get more of a visual. New shop is nicely laid out, usually well-stoc... Mehr ansehen
Unternehmen hat geantwortet
Today I was in desperate need of a few bits and what a delightful treat to find everything I needed in one go . Phoebe was ever so helpful and resourceful and guided me in the right direction efficien... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über GO Outdoors - Thurrock
Vom Unternehmen geschrieben
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Vom Unternehmen geschrieben
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Kontaktinformationen
Unit 2, Lakeside Retail Park, RM20 3HH, Thurrock, Vereinigtes Königreich
- 01375 800413
4,6
Hervorragend
2204 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
At the lakeside branch I was met by…David H
At the lakeside branch I was met by David H, who helped me purchase a pair of hiking boots and insoles. I wanted to take the time out to mention about the two instances that David has helped me. This weekend being the latest time, I found David consistently patient, informative and very helpful in aiding me in choosing items I needed to purchase. With his pleasant manner and professionalism it makes it a pleasure to shop at GO Outdoors, Many thanks.
4. Januar 2025
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Toma and Darcie from Lakeside branch…
Toma and Darcie from Lakeside branch were fantastic in serving. Recommended a quality product and will definitely be back in the future
22. November 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Grabbed lots of the 25p bags of crisps…
Grabbed lots of the 25p bags of crisps and had brilliant service at the tills from Lucy and jazmin.
26. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Charlton in the Thurrock branch was…
Charlton in the Thurrock branch was fantastic, so knowledgeable and didn’t rush us to make a decision. He spent time going through all the options with us and we didn’t feel rushed. Thank you Charlton
21. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Charlton Thank you for your maintaining…
Charlton Thank you for your maintaining am preparing for the extra parts the bike does run smoothly, but there is a slight clicking noise on the gear changing ( chain) which can be fixed next time I'll pop it. Overall I am pleased.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
I came in to purchase some new walking…
I came in to purchase some new walking boots a couple of weekends ago, David H approached me within a few minutes of me arriving and showed a brilliant level of knowledge & understanding of the products. Not to mentioned he provided great advice on which insole would be best for the particular boot I was interested in. Fantastic customer service and a credit to the company. Merry Christmas David!
14. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I called the lakeside store this…
I called the lakeside store this morning about a few different items to check stock levels. Lucy was patient and efficient in telling me which items the store had. When I came into the store she served me with a smile. 10/10 service. I will be back
22. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Antwort von GO Outdoors - Thurrock
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent Service
Excellent, friendly and knowledgeable service from Lucy, David and Lina
21. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Kelly at thurrock was great
Kelly at thurrock was great, was really supportive to a new starter & helped us when an online order went wrong!… thanks Kelly you made our shopping trip
30. November 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service today from…
Excellent customer service today from Lucy! She answered all questions and helped set up my membership card. An absolutely splendid member of staff who made my shop so much easier!
16. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Found everything that I wanted today…
Found everything that I wanted today and was served by Kelly at checkout. She was very helpful and was able to save me money with the members Card. I'll definitely be back!!
12. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Lina and Jazmin were very helpful today…
Lina and Jazmin were very helpful today and helped me choose the correct boots.
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Good choice
Good choice. No fussy assistants. Clear and tidy. Friendly checkout
10. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Cannot register my account to the App…
Cannot register my account to the App even after a week. Says account not found/recognised.
Store does not pick-up 'phone either.
8. Dezember 2024
Antwort von GO Outdoors - Thurrock
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Lina was very helpful and took the time…
Lina was very helpful and took the time to advise and explain what I needed when I bought some walking boots. No rush.
4. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Amazing service from Harvey, Kelly, Jazz and Darcey. Friendly staff who helped find exactly what I was looking for. Harvey was really knowledgeable and helped so much! Great customer service from all!
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff were extremely helpful
We found the staff extremely helpful,especially Amy who checked us out. The whole experience of shopping at Go Outdoors proved to be an excellent experience.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von GO Outdoors - Thurrock
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.