Galliard Homes Bewertungen 

Their customer service is appalling and the service charges are through the roof.
I have emailed them several times querying the charges but I have not had a reply from either their accounts department or the team managing the property.

Galliard Homes has very poor management and they are looting service charges from lease holder in a very unfair manner.

I own a property at trinity square Hounslow. They have scammed me. The windows don’t open and they charge me £7000 a year for a yearly service charge for 1 Bedroom flat and now I am in a trap.
Stay away from them.

I am deeply disappointed with Galliard Homes Limited and their actions. They claim that their objective is to regenerate spaces, but their actions tell a different story. Instead of enhancing communities, they are targeting thriving businesses that provide vital services, such as gymnastics facilities for children.

Galliard, where is the support you promised to offer? Your actions are tearing apart a space that has been a cornerstone for our community. This isn’t regeneration—it’s destruction.

Our children are devastated and heartbroken because of your decisions. The businesses you are disrupting were not just enterprises; they were places of growth, health, and joy for countless families. How can you claim to serve communities when your actions have such harmful consequences?

Your promises ring hollow, and the community deserves better. Please reconsider the impact you are having on the lives of those who rely on these spaces.

They are a greedy company and their main focus is on profit not the community as they mention on their website. Their objective is to build market-leading new homes in locations ready for regeneration however they target fully functional business and charities - most of the time evicting them with no mercy. STAY AWAY FROM THEM

I have received services from Galliard over six years now and I'm truly disappointed and unhappy with them.

My experience with then is poor service due to:

Ineffective Communication - it takes them weeks to respond or at times they don't even respond at all to my queries.

Low Value for Money - outsourcing expensive services on behalf of property owners. Their service charges have went up exponentialy year on year without clear evidence.

Poor Customer Service - they are paid to do the work on our behalf, as a management company. However, their services don't have the residents at the front of their minds, how they can help residents, and ensure the estate is in good and safe conditions.

I'll be blunt but honest and say that I can't recommend them at all.

Our building is covered in flammable cladding they refuse to remove, they simply did not bother to install appriopriate fire breaks or fire doors, and they then conduct their own inspections to tell you otherwise.

Good communication, fast and helpful

They make many promises that they do not keep. They have many companies with different names, that sleaze money from you in every direction. Stay clear. My vote is ZERO

Galliard Homes is just a scam selling properties at very high prices above market value. They ll then install Life Residential their affiliate to scrape the value from the rent and even their management companies to drain landlords . I regret ever doing business with them. Even buying 2 properties from them.

Longfellow from Nigeria

Bought our lovely flat based on the printed sales brochure and the sales lady’s pitch.
We were mis-sold. There is no ‘beautiful landscaped garden’ for leaseholders, no work from home hub and no gym. All these things were promised in writing and verbally.
The service charge is almost double the figure we were told and we are expected to pay towards things that have nothing to do with us, for example the office worker’s smoking area.
We have complained and tried to discuss these issues but Galliard have no interest and just ignore us.

The leaseholders in our block have been forced to apply to a tribunal to investigate substantial increases in service charges compared with the figure stated in our leases as the initial payment.
Despite numerous attempts by residents to discuss these increases and seek explanations, our requests have been repeatedly ignored. The consequences have been severe. Some flat owners have been unable to sell their properties because of the level of the service charges, while others have struggled to secure buyers due to mortgage lenders' concerns about the charges.
Vulnerable leaseholders have received aggressive payment demands for sums they cannot afford. Late-payment penalties have then been added to their accounts, compounding their financial difficulties. For some residents, the resulting stress and uncertainty have caused significant emotional distress and adversely affected their mental wellbeing.
In addition, written promises, incentives and representations made by the sales team and included in sales literature have not been honoured.
Our experience of Galliard Homes and Galliard Estate Management has been one of indifference to residents' concerns and a refusal to engage meaningfully with legitimate questions. Purchasing our flat from this company has proved to be the worst financial decision we have ever made.

Very poor communication. The catalogue of issues in the building conversion, their overcharging on service charges, profiteering and no concern for tenant issues is staggering. Do not buy - they will be very helpful when you commit to buy. Not at all once you have bought. Steer very clear! They respond to bad reviews by asking you to email them. Absolute joke. Have sent dozens of emails - as have other residents - in the last year. Always stonewall you. Would never recommend. Have controlled my language in this review

Really honestly the worst! In reagrds to our property in NCQ GReenwich just blatant lies about their responsibilty. A horrible company.

Leaseholder for two years. The service charge keeps sky rocketing while their justification includes charges for things outside of our responsibility.
They want to charge us for maintenance of a footbridge, somehow forgetting the local council wholly adopted this over nine years ago.
They want to charge us for maintenance of the local supermarket's lift.
They do not hold their contractors to any kind of standards.
They are antagonistic, they are unprofessional, they lie.

Terrible company, tried to force changes on leaseholders and turn our development into a van depot. Thankfully the council struck their plan down, but they fought every step of the way. Increased service charges by 40% YoY, and charged residents costs which we were not responsible for. Think good and hard before buying a home from Galliard - I'm sure you'll come to regret it in the long run as many of us have.

My property can not be sold because of the service charges being increased by 40% (and more to come) making it very unattractive to potential buyers and lenders. Galliard puts additional service charges that should be commercially owned and also claims to pay for maintenance to a bridge which is owned by the Greenwich Council. If you just bought a house with Galliard and gave them 5 stars, be prepared to come back and give them 1 star once you start paying service charges.

I purchased my new home from Galliards which completed at the beginning of this year in the Canary Wharf area. Their sales team were so patient with ALL my questions and answered fully every time. Thank you to Martine (Completions) for holding my hand throughout the process, couldn't of got here without you!

Continuously Trustpilot has started to remove negative reviews although authentication has been provided.

What is the point of consumer review site like Trustpilot, if the individual’s negative reviews are not accepted

Trustpilot need to explain in detail the reasoning for removing negative reviews.

Previous Reviews:
Title: Poor Build Standards / Poor Customer Service

Poor conversion of offices to residential flats by Galliard Homes.
Conversion has led to sky-high service charges.
Managing Agent (GEM) unable to provide basic Customer Service and unable to reduce sky-high service charges.

Galliard Homes Management won't take ownership to sort out the mess they created for flat owners.

Title: AVOID AT ALL COSTS - WILL DAMAGE YOUR FINANCES AND HEALTH

Galliard Homes / GEM intentionally avoiding taking responsibility regarding Build and Management Issues.

Galliard Homes Leadership Team refuse to engage with Flat Owners regarding Build Issues. Refusing to take ownership and refusing to rectify.

Galliard Homes Managing Agent refuses to provide answers to sky high Service Charges. Always refusing to answer direct questions.

Countless individuals Finances and Health damaged by this company, SO AVOID AT ALL COSTS!

A massive thank you to Galliards, Steven O'Connor and the Team

I have looked at the reviews and its very easy to be critical when likes of services charges go up - this is the same for all businesses - whether its a supermarket shop or a domestic bill

That said - I unfortunately had a fire in my flat last month that was of no fault of my own - I can not thank Galliards enough - espeically Steven O'Connor - who has gone above and beyond to help support - start the restoration process of the flat and now sort new accomodation for me for the 3 months it will take to resolve - yes it is covered via insurance - but they have moved quickly, taken leadership and been in great communication throughout

A fire - is something you can never want - its happened and I move forward - while I was so so down (and I dont get down or demoralised) - I was - but the lead that Galliards have taken, thank you - it will take time to restore but know come a few months, all will be back to how it was - thank you guys, really grateful