Fusion Motors Bewertungen 

I purchased a car in August 2025. Once I got home I realised the car didn’t have the wheel lock key, I had to purchase a new one. I was promised a reimbursement as the car should have come with the wheel lock key. After multiple phone calls and emails that have been ignored it is quite clear I won’t be receiving the money. On top of that the car was serviced ( supposedly) but doesn’t show this in the service book and the car is saying it’s due one. I have had multiple faults with the car resulting in £2,300 of charges to get it fixed and suitable to drive. I am absolutely gutted with the customer service, as a single mum with limited funds. I trusted this garage with my money and I am now regretting my decision. Please do your research first before considering this garage.

DO NOT BUY FROM THIS DEALER
I purchased a VW Golf and the experience has been nothing short of shocking. After collecting the car and driving around 80 miles home, I immediately noticed several serious faults: vibration through the steering, stop/start not working, and cruise control not working.
I took the car to a trusted local garage who advised me not to drive it any further. They found:
• Front tyres were different sizes, with flat spots and cracked sidewalls
• One front tyre was two years older than the car itself
• Rear tyres were below the legal limit
• Battery was only holding 30% charge
• Sill damage caused by the car being jacked up incorrectly
I contacted the dealer and explained that the faults would cost £550 to put right. At first, they said they would reimburse me if I paid for the repairs myself, but I explained I couldn’t afford to do that. They then told me to source part‑worn tyres, buy a battery from Euro Car Parts, and fit it myself. I refused, and was told their director “Wouldn’t sign that off”.
I also pointed out that the MOT had been done by them just two weeks before I bought the car. They claimed that was “nothing to do with them”. After this, I exercised my right to reject the car within 30 days. They insisted I return it to them, but as the car was unsafe to drive, I told them they would need to collect it. It took them two weeks to do so, and after lots of phone calls and emails another 10 days to issue a refund. The same day I rejected the car they put it back up for sale despite not having collected the car or refunding me,
They then attempted to withhold money for mileage and even tried to keep my deposit. I had to remind them that a rejection within 30 days entitles the buyer to a full refund.
After checking Companies House, I discovered that the MOT garage and the dealership are linked. Based on the condition of the car, I seriously doubt the MOT station even saw the vehicle.
Think very carefully before giving this dealer any of your money. In my experience, they were willing to sell a car in dangerous condition and made the entire process as difficult as possible. I fully expect this review to be followed by a couple of suspiciously positive ones.

I purchased a vehicle from this dealership after being given repeated assurances about its condition. I was told that negative Trustpilot reviews were largely from customers unhappy with finance arrangements, and specifically reassured that “I wouldn’t send a car to Scotland if it had issues,” with reference made to the Consumer Rights Act 2015 as protection.

The vehicle was purchased as our family car, with the expectation that it would be safe and reliable for transporting our baby.

On delivery, the vehicle was found to have black mould that had penetrated the fabric of the seatbelts, not superficial staining. Given that seatbelts are safety-critical components, this immediately raised serious concerns.

I contacted the dealership promptly. What followed was extensive back-and-forth communication with no clear ownership of the problem. During this time, I was advised that replacement seatbelts could be sourced on eBay for around £25 each, which did little to reassure me that the issue was being treated with appropriate seriousness.

Shortly afterwards, when the vehicle was fully charged for the first time, a warning message appeared indicating a fault with the battery.

At this point, I formally notified the dealership in writing that I was exercising my short-term right to reject the vehicle under the Consumer Rights Act 2015. Despite this, I received responses refusing to progress the rejection and instead insisting that I arrange independent assessments and reports.

Since then, communication has deteriorated significantly. Emails and phone calls have gone unanswered, leaving me without clear information, without a resolution, and without a suitable vehicle while caring for a baby.

What has been most disappointing is the lack of customer care and accountability throughout. Rather than proactive support or clear communication, I have been left to chase repeatedly at a stressful time. I am sharing this review to reflect my experience of the service provided and to encourage prospective customers to consider carefully how issues may be handled should problems arise shortly after purchase.

Updates:

- 03/01/2026: still no response
- 04/01/2026: still no response
- 05/01/2026: still no response
- 06/01/2026: heard their (shocking) response after lots of chasing - they are doubling down on refusing to accept the return and refund of the vehicle, despite this being my legal right as a consumer. Will stop posting updates now as things are being formally progressed.

I was very happy because of the excellent customer service the team was so helpful.Steve was brilliant l recommend them for a job well done impressive.

sold car with multiple defects, refuse to take the car back or carry out legally required repairs. never deal with these people

I dnt know where to start with. First i was bit worried about my daughter car i was buying from them it was Audi a3 2018. There were few cosmetic stuff which i pointed them out and it was all sorted in the day of collection. Car was more then better and what i expected it to be. Its been a month now and its driving perfect

Outstanding Company ! I highly recommend Fusion Motors ,Great Car collection on very reasonable price and Outstanding Customer service
10 out of 10

Excellent customer service and no pressure at all.They explained each and everything in a detailed manner and the buying process was very quick and easy. Very professional!!
Very much satisfied

I had a very positive experience with fusion motors.They are splendid in their work.Also their customer support is very special. Always welcoming helpful and very quick to respond.

Very very rude people! My partner had so much problems with these people and the car they tried selling him! He phoned them to ask a question about the funds and he told my partner to remove the bad review he put and then continued to say go away! Very rude and unprofessional!!!!

I recently bought a car from them and they are really transparent with the customers. The process was very smooth. They are very very good.Im soo happy

Excellent service , would highly recommend

Very nice customer service and very good stock of car

My experience with Fusion Motors has been outstanding. From the initial inquiry to final delivery, the team demonstrated professionalism, integrity, and genuine care for customer satisfaction. The process was smooth, pricing was fair, and the car exceeded my expectations. I would confidently recommend Fusion Motors to friends and family

Provide specific details about the sales staff the test drive and the overall buying process highly recommended for fusion motors and excellent customer service

My overall experience with Fusion Motors was excellent. The staff were friendly and helpful from start to finish. I visited the showroom, received clear information about the car, and the purchase process (including finance) was smooth and transparent.

Finance sorted everything car looked great was told every thing was great newish mot that it passed flying colors so went to pick car up got there Showroom looked great plenty nice looking cars could see the car I was picking up looked ok had to wait for doug to sort only took maybe ten minutes for him to arrive got me to sign a bit of paper an paid my 300 fee gave me the key an told I can go blinded by the thought of getting a new car didn't put much thought in to it car was clean in side an out clearly been freshly polished over got in car stated my 60 mile drive no warning lights nothing hit the motorway got up to 60mph the back end felt twitchy didn't feel right but thought maybe it was cause it was a big car range rover discovery sport reg oy67pvk it was normal apon getting home after a slower driver of 50mph cause something just didn't feel right I went to park noticed parking sensor didn't work ok minor issue but it said it had them so for 12500 you expect them to work i started to look online to see about the twitchyness of the car I was told it could be a bush common problem on these cars so phone doug he said put it in a garage an there pay so I booked it in had to wait till the wensday I picked it up the Friday befor in that time it had about 4 Error codes ranging from exhaust gas sensor to dpf issues an 4wd module a developed a pretty nasty oil leak for a car that just passed its mot it sure was going wrong quick when I went to the garage I was told was unsaved to drive at all as bush was completely off oil leak was bad took video an pic of all the things that were wrong my garage told me there is no way it should have passed the mot so probably a dodge one I phone up they said bring it to them I told them I can not as cars un safe to drive they sent someone to collect that day an he DROVE it back now after all this I started to feel really uncomfortable about it all .my garage that's never let me down told me dont take it back so I looked at the reviews here an could see the pattern the good reviews are clearly paid for or fake with out sounding racists the good reviews are from a certain ethnic origin an the bad are all English take wat you will from this but avoid if you can

2 days later I'm told the cars ready to be sent back they fixed everything I highly doubt it is I'm not putting my family in that car it needed a whole new dpf bush parking sensors 4wd module

AVOID FUSION MOTORS AT ALL COST

VECHICLE: AUDI S3 (REG: YH67SZK)

If you think you’re getting a great deal and a smooth experience with Fusion Motors, think again! This has been one of the worst car buying experience we’ve ever had.

Monday 6th October, we went to view the car only to be told when we arrived that the car wasn’t even there. They assured us it was being delivered and ready by Wednesday.

By Wednesday, Doug called to say the car was ready to view and described it as being in ‘trillion pound condition’.

We drove 2 hours on Thursday to see it, only to find out it was still at the garage for its MOT. Doug asked us to come back in an hour. We returned, he then said the brakes were being changed and it would take another 30 minutes. After waiting over 2 hours, the car finally arrived.
- Significant scratches on the body work
- Mold in the boot where the spare wheel is kept
- Unclean inside and out

Doug promised that the cosmetic issues could be fixed if we took the car. He kept pressuring us to buy, while we were trying to inspect properly. Getting us to make our decision quickly.

We reluctantly went ahead with the purchase, a decision we immediately regretted. On the drive home, multiple red flags appeared:
1. No oil in the car (despite being told it has a full service and new MOT)
2. No washer fluid
3. Electronic fault warnings on the dashbroad (9 to be precise)
4. Visible gash on the front passenger tyre
5. Service date resets suspiciously
6. Missing undertray
7. Chip in the windscreen
8. Severe mould under the seats and the boot
Where does the 75 point check come into play & how on earth is this car AA approved, which is clearly stated in their advertisement and policy.

When we contacted Doug the next day to raise these concerns, he was dismissive, impatient, and defensive. Instead of offering solutions, he gas lit us claiming that with ‘40 years in the business he knows what he’s doing’. If we are not happy with the car just return it, which was the obvious solution to save us from further hassle and issues.

DO YOURSELF A FAVOUR- AVOID FUSION MOTORS, GRAYS

Very helful

Excellent customer service