We have made several trips to Furniture Village Southampton in the last 6 months, having recently moved house. The staff are always friendly & attentive without being pushy. Some items we particul... Mehr ansehen
Standort
Standort wechselnWest Quay Retail Park, Harbour Parade, SO15 1BA Southampton, GB
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Das sagen Bewerter
I have purchased furniture, from FV three times. My last purchase was always having problems. Castalan guy came several times a great service. In the end the repairs did not fix the problems. I asked... Mehr ansehen
We met Grant Hale whilst looking for new lounge furniture. His knowledge and advice on the product, as well as, understanding when to give us space to think about what we were purchasing, was enligh... Mehr ansehen
Raymond Lord was our sales consultant during our visit to the Southampton store. May I say he was very helpful and was very knowledgeable about the products. Nothing was to much trouble gave us time... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
West Quay Retail Park, Harbour Parade, SO15 1BA, Southampton, Vereinigtes Königreich
4,7
Hervorragend
1921 Bewertungen
Bittet Kunden um Bewertungen
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Front room and dining room sorted
Would like to say thank you to Victoria for all the help and advice we received last Sunday choosing our front room and dining suites
Not only was she first class with her suggestions she made it so easy to visualise what I’m sure will be a stunning outcome for our home can not thankyou enough for your time and effort in helping my wife and I
Once again many thanks your a star 🌟
29. März 2026
Bewertung ohne vorherige Einladung
Issue with sofa.
Spoke to Natalie about an issue with my sofa.
Very polite & helpful, arranged a visit from an expert.
26. März 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
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Ordered 23 January 2026.
Ordered 23 January 2026.
Originally told delivery would be in 7 weeks (13 March).
Then 8 weeks (20 March), now up to 2 April (10 weeks). No explanation for delay.
Not told about added delivery charge until we had agreed purchase. FULL PAYMENT taken on 23 January.
No updating emails or other communication. Website only for those who have access. Unacceptably poor service.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Furniture Village - Southampton
Good Afternoon,
Thank you for your feedback. We regret to hear about the delivery delays and lack of communication you experienced. We apologise for the added delivery charge surprise and the inconvenience this has caused. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk and I will be happy to look into this for you.
Kind regards,
Shanice
Furniture experience Last Friday my husband and I decided…
Last Friday my husband and I decided that we must replace our two saggy settees for ones with good lumbar support.We made our way to your store because we bought a new mattress few years ago and we had excellent help in getting one perfect for us.The sales lady was Victoria so we were delighted that she
Looked after us again.
She goes above and beyond and found the perfect settees for us .She demonstrated, explained everything we needed to know, care , fabric choice, delivery etc. We even had a drink and biscuits
My husband has back problems and Victoria ensured that we purchased G Plan furniture that looks amazing , does the job will transform our sitting room and not a hint of a nursing home.The service we received was excellent not just from Victoria but all of the staff especially Matt.
20. März 2026
Bewertung ohne vorherige Einladung
Excellent service
Went to look at a u-shaped settee we saw online, which wasn't right size for lounge, but the sales lady Victoria helped us find one the perfect size for room. It was such a stress-free and pleasant experience as went in thinking we wouldn't be able to fine one to fit. Couldn't be happier and can't wait for our new settee to be delivered. Victoria was friendly and welcoming in a professional manner, it was like sitting down with a good friend. So pleased we chose the furniture village in Southampton due to the excellent service and information provided regarding settee ie colours, fabrics etc. Would highly recommend.
12. März 2026
Bewertung ohne vorherige Einladung
Delighted with our Purchase
We have recently purchased a GPlan Suite from Furniture Village, Southampton. Our sales lady was the amazing Victoria. She went above and beyond to make sure we had exactly what we wanted and we are delighted with our purchase.
7. November 2025
Bewertung ohne vorherige Einladung
We have had a fault with our sofa since…FAULT
We have had a fault with our sofa since it was delivered. We have tried contacting someone to ask for help. None of the phone numbers work!! In desperation we went back to the shop in Southampton where we bought it but they were not interested in helping us. We are very angry and disappointed!!
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Furniture Village - Southampton
Good Morning,
Thank you for your feedback. We're very sorry you've experienced issues with your sofa and had trouble reaching us. We appreciate you bringing this to our attention. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk and I will be happy to help.
Kind regards,
Shanice
Great service
Our sales person was brilliant did not rush or hassle us let us have time to choose but was there when we need to ask a question. We were offered a coffee and were made to feel totally at ease . A great buying experience.
16. März 2026
Efficient and timely process from order…
Efficient and timely process from order to delivery assemy
14. März 2026
Victoria was amazing and helped us find…
Victoria was amazing and helped us find the perfect solution for our dining space.
13. März 2026
It was so easy to order very efficient
It was so easy to order very efficient
12. März 2026
Bewertung ohne vorherige Einladung
Excellent choice of furniture
Excellent choice of furniture. Very friendly and knowledgeable staff.
18. Februar 2026
Bewertung ohne vorherige Einladung
Well done
Think his name was Alex he was very helpful, polite and was there when we needed to ask questions thankfully didn’t follow us around.
10. März 2026
Excellent experience all round
Excellent experience all round. Great service from David Bally during the purchase. Very pleased. Furniture village is our primary place to look at furniture as the quality is always excellent and customer service brilliant.
Delivery today by Shane and Joe was again, brilliant. Friendly, cheerful and efficient. Top scores all around.
10. März 2026
Bewertung ohne vorherige Einladung
The delivery company which apparently…
The delivery company which apparently was not furniture village failed to turn up.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Furniture Village - Southampton
Good Morning,
Thank you got your review. I am sorry to read that your delivery has not arrived. I would like to look into this for you. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.
Kind regards,
Shanice
The light that that was delivered to us must have been faulty as we could not adjust the cable which made it impossible to fit the light
The light that that was delivered to us was faulty as we were unable to adjust the cable up and down.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Furniture Village - Southampton
Good Morning,
Thank you for your review. We're sorry the light's cable adjustment isn't working. We appreciate your feedback and we'll investigate this issue to improve our products. Please provide a copy of your review, your order number full name and billing address to myexperience@furniturevillage.co.uk.
Kind regards,
Shanice
They leave you to look
They leave you to look. And when your ready to purchase there not try to get you to buy they just tell you about the future to help you decide A pleasant shopping experience
7. März 2026
Great service
I was served instore by matt, he made me feel comfortable and welcome while I chose my tv unit
6. März 2026
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