French Connection Bewertungen 

No receipt was included with my order parcel so had to use the website to find a way to return items. There was an “Error” on my account page for me to return my items so could not return anything. I message customer service and they said they would process return for me after I sent he details to them. I sent the details to them but they never responded or sent me the return label. Still waiting for a response so will have to go through the whole process again. Very unhappy.

there is only one size listed for jeans, no idea if this size is for waist or leg , and now they replied to say the one size on the website is the leg size, while also replying to me on email saying that the one size listed on their website is the waist size !!!!

I have tried to order two dress from French Connection on three occasions.. iI have been onto customer service numerous times but order keeps on getting cancelled..I even call back to answer there security question..what is up with this company.. its a simple order that they can't simply dispatch ???

I had a swift response to my question but not a happy answer in that there is no apparent reason why Great Plains don't stock size 18 dresses. Really this is prejudice against women who have real bodies and not dieting to size 6 every year to conform. I've always worn Great Plains but not any more.

Visited the Tunbridge Wells French Connection shop. Sarah Jane offered to help me. Was very polite & knowledgeable.

Great products, greata service, great prices.

Second purchase and return experience- why does it take a month to refund one item ? That’s ridiculous- Quality of items is appalling

Next on sellers refuse to refund FC dress given 14 day timeline passed :covid measures in place ordered early for family travel bag in the summer :poorly fitting around the neck button closing key:can we explore solutions for credit note consideration please for my boo boo.!?

The response to my query was done swiftly and helpful

Bought a jacket through French Connection, wore a handful of times and it fell apart. No restitution from the company. Poor product, poor service.

FCAU00473894
Service Request #692800

Beautiful clothes, great quality and amazing customer service.

The logo on the bag has dropped off at the front and all the company could offer is a poxxy £2 refund, what a joke. Never will I shop here again as loyal as I have been to them. Poor quality item.

Mooie kleding maar retourneren is erg duur. Besteld vanuit Nederland. Redelijk snel verzonden via DHL. De kleding is mooi en van goede kwaliteit maar als je iets wilt retourneren dan kost dat €24,50! Niet echt in proportie en best klant onvriendelijk.

*De order geretourneerd via PostNL en is netjes aangekomen. Echter French Connection geeft aan 1 item (jurk) niet ontvangen te hebben terwijl ik deze wel heb geretourneerd. Het heen en weer gemail hierover is erg vermoeiend. Het is duidelijk dat klant geen koning is bij dit bedrijf. Heb nog een bestelling liggen waarvan ik wat items wil retourneren. Ik houd m’n hart vast. Laatste keer dat ik hier bestel!

If I could put zero stars I would. I bought a shirt, gingham style/black and white it has been washed once and has completely shrunk.

Very quick response and my query was looked at quickly and resolved. Two different members of customer service answered throughout the day. Thank you

The staff was really helpful and friendly when they answered a question that I had about a product that used to be on their website. They truly helped me when they answered my question which is something that I'm really thankful for !

My order has been cancelled because security thinks the transaction is fraudulent. I can assure my transaction is genuine. The whole experience has been very disappointing. Very unhappy with this service from such an established company.

Thank you for your quick response, really appreciate it
Kind regards

The watch is not charging this is my experience . And Myntra is not given proper answer

A big thank you to Sarah Jane in the Tunbridge Wells branch. I aimlessly wandered in looking for inspiration for a wedding in two weeks, saw a few nice things but was definitely directionless. If it hadn’t been for Sarah Jane and her suggestions and encouragement I would still be without and outfit!
5 stars for customer service from her, I will be back.