Don't order from their website if you are in EU. The delivery was fast, but return is a nightmare. No instructions how to return from EU, just said that it is at your own expense. Ok, but post is requ... Mehr ansehen
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Das sagen Bewerter
We visited the store today and the staff were excellent. They couldn’t do enough to help us with sizes and options. Thoroughly impressed with our experience.
Been ordering from French Connection for a few years now. Quality of clothing is exceptional and unlike other clothing companies their sales are genuine and amazing I’ve have some real bargains! They... Mehr ansehen
Unternehmen hat geantwortet
Bought two things totalling nearly a £100 Tried to return one but advised couldn’t not get a refund Sales person DID NOT advise me if this and the tiny teems and conditions note which incidental... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Buy mens and womens clothing online at frenchconnection.com. Fashion retail chain for men and women
Kontaktinformationen
Vereinigtes Königreich
- 0333 400 3285
- contact@frenchconnection.com
- www.frenchconnection.com
3,1
Akzeptabel
450 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Don't order from their website if you…
Don't order from their website if you are in EU. The delivery was fast, but return is a nightmare. No instructions how to return from EU, just said that it is at your own expense. Ok, but post is requesting some HS code for the customs, which is not mentioned anywhere. No help from client service, just a standard reply with a text from their website.
10. Juli 2026
Bewertung ohne vorherige Einladung
We visited the store today and the…
We visited the store today and the staff were excellent. They couldn’t do enough to help us with sizes and options. Thoroughly impressed with our experience.
10. Juli 2026
Bewertung ohne vorherige Einladung
French Connection has mastered the art…
French Connection has mastered the art of taking money first and communicating never.
Placed an order, received payment confirmation instantly of course, but when it comes to dispatch information? Silence. No tracking. No courier details. No updates. Just a vague “awaiting update” status sitting there for days like some kind of joke.
Customer service is equally useless. You have to chase them for the most basic information that any competent retailer provides automatically. At this point customers are expected to become detectives trying to figure out whether their parcel even exists.
The most irritating part is the complete lack of transparency. If there is a delay, say so. If there is a warehouse issue, say so. Don’t leave customers in limbo refreshing emails and tracking pages that contain absolutely no real information.
For a company this size, the logistics and communication feel amateur at best. Premium branding, bargain-bin operations.
Reading other reviews makes it obvious this is not a one-off issue either.
Would not trust them again for time-sensitive orders unless you enjoy paying first and finding out what’s happening somewhere between this week and the next ice age.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello Lucia,
Thank you for taking the time to share your feedback, and we are genuinely sorry for the experience you have described. This is not the level of communication or service we want any customer to encounter.
Your order has since been fully refunded, and we apologise for the inconvenience and uncertainty caused while you were waiting for updates. We understand how frustrating it can feel when information is not as clear or timely as it should be.
We have looked into this further and can confirm that a systems error affected the dispatch updates on your order. This has now been reviewed, and fixes are currently being implemented to prevent this from happening again.
We truly appreciate you bringing this to our attention, as feedback like yours helps us improve the service we provide.
Kind regards,
French Connection.
Hey there i bought a watch online…
Hey there i bought a watch online unfortunately it always stop and when I check the time is wrong and most of the time 2 hours behind I am not happy at all I tried to call them customers service phone but it goes to voicemail avoid at all coast
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Thank you for taking the time to share your feedback. We are very sorry to hear that the watch you purchased has not been functioning correctly — this is certainly not the experience we want for our customers.
We also apologise that you were unable to reach our customer service team by phone. This is unusual as we are open Monday to Friday 9am - 8pm, Saturday 10am - 6pm and Sunday 10am - 4pm.
Please could you update your review with your order number so we can get in touch with your directly. Alternatively, please send us an email to contact@frenchconnection.com with your telephone number and we will call you. You can also get in touch with us via live chat through our website.
Kind regards,
French Connection.
Awful quality
Ordered what looked like a lovely blue wrap dress. On arrival it was awful. Thin, see through, really poor quality - like something you'd get off a cheap Chinese site. Returned without even trying it on.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hi Michelle,
Thank you for your review. We are sorry to hear you did not like the quality of your recent purchase.
If you'd like to provide further feedback, please get in touch.
Kind regards, FC.
Would give it 0 Stars if I could
Would give it 0 Stars if I could. SUPER SLOW delivery and now as a customer outside UK I have to find a courier, pay the return and customs!
Spoke to them - horrible service, no support!!
26. April 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello Stine,
We are truly sorry to hear about your experience, and we appreciate you taking the time to share this feedback. This isn’t the level of service we aim to provide.
We understand how frustrating slow delivery and international return processes can be, and we are actively reviewing our shipping and return options to make them smoother and more reliable for customers outside the UK.
Thank you again for bringing this to our attention, your feedback helps us improve. If there’s anything we can still do to support you, please reach out and we’ll do our best to help.
Kind regards,
French Connection.
Delivery too long
Customer service on delivery info is non existent. Bought a dress ten days ago and no information on where it's coming from or what courier is being used. My status is currently "awaiting update" whatever that means !!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
I’m really sorry to hear this and appreciate you bringing it to our attention.
Could you please reply with your order number, and we’ll be happy to look into this for you and provide an update on the delivery status and courier.
We apologise for the frustration caused and will do our best to resolve this as quickly as possible.
Regards,
FC
Very disappointed with
Very disappointed with . The clothes started pilling after just one wear, and after the first wash they shrank and the color faded.
Poor quality for the price. Customer service was also frustrating—I had to chase my refund after returning the items.
Would not recommend.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
I’m really sorry to hear about your experience. This isn’t the level of quality or service we aim to provide.
If you can reply with your order number, we’ll be happy to look into this further for you and get everything resolved as quickly as possible.
Regards,
FC
Fantastic French Connection!
Been ordering from French Connection for a few years now. Quality of clothing is exceptional and unlike other clothing companies their sales are genuine and amazing I’ve have some real bargains! They also look after their loyal customers with also offering additional 20% off sale items. The returns process is always quick and easy. I know they have encountered some issues recently with refunding customers who shop using shopify but this has now been rectified. I can’t fault this company and I love their clothes!
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Thank you so much for your lovely review.
We truly appreciate you taking the time to share your feedback.
We’re delighted to hear that you’re happy with the quality of our clothing, our genuine sale offers, and the additional discounts for loyal customers. It’s also great to know that you’ve found our returns process quick and easy.
Regards,
TOAST
Poor Service
Ordered on 25 January 2026.
Shipped on 3 February 2026.
Received on 5 February 2026.
Returned on 15 February 2026.
Received by them on 18 February 2026.
Emailed about lack of refund on 12 March 2026. Consumer Rights Act 2015 says companies must refund within 14 days of receiving the return. Days elapsed: 22.
Refunded on 13 March 2026.
25. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello Belle,
Thank you for sharing your feedback. We are very sorry to hear about the delay with your refund.
Due to a system error, refunds were being processed within 10 working days of an order being returned, but they were not successfully pushing through to our ordering platform. This issue has now been fully resolved, and refunds are no longer experiencing delays. We sincerely apologise for any inconvenience or disappointment this may have caused.
Kind Regards,
French Connection
Lengthy refund process
The refund process for online orders takes far too long. It took 3 weeks from them receiving my order before I was refunded, resulting in charges on my credit card.
Many other companies refund payments as soon as the package is posted.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello,
Thank you for taking the time to share your experience.
We’re really sorry for the frustration and inconvenience this has caused you. We recently carried out a system update, and unfortunately, it led to unexpected technical issues that affected order processing, payments, and communication. We completely understand how disruptive this must have been.
The good news is that these issues have now been fully resolved, and we truly appreciate your patience while we worked to put things right.
Kind regards,
FC
Items delivered late
Items delivered late, when asked why explanation was a new system. Returned one item. 14 days after they received the item I still have no refund, have been chasing frequently, response being, new system in place. Absolutely atrocious customer service.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hi,
I’m really sorry to hear about the delays and the frustration this has caused you — that’s absolutely not the level of service we aim to provide.
We understand how disappointing it must be to experience late delivery, then have to chase a refund for a returned item without clear updates. We’ve recently introduced a new system, and unfortunately, this has caused some unexpected delays in processing returns and refunds. This isn’t an excuse, but it is something we’re actively working to resolve as quickly as possible.
To sort this out for you straight away, could you please provide your order number? Once we have that, we can look into the status of your refund and get this resolved for you without further delay.
Thank you again for your patience, and I’m truly sorry for the inconvenience this has caused.
Kind regards,
FC
2 weeks later still no refund
Sent back my order and it was confirmed received by French Connection on 12th Feb, it is now 26th Feb and I still have not received my refund. Never known any company take so long to process a refund! Customer services said I have to wait 10-14 working days, which is 20 days including weekends! Unacceptable
Update: I have now received my refund 04/03/26
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hi there,
We’re so sorry you’ve had to wait this long for your refund — we completely understand how frustrating and unacceptable this feels. Your return from 12th Feb should have been processed much sooner, and we sincerely apologise for the delay and the inconvenience it’s caused.
If you can send us your order number, we’ll look into this straight away and make sure it’s resolved as a priority.
Kind regards,
FC
Still waiting for my refund from item…
Still waiting for my refund from item since 6th February. Keep promising to refund me, but nothing received.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hi there,
We’re really sorry to hear you’re still waiting for your refund — we understand how frustrating that is. This isn’t the experience we want for our customers.
Please send us your order number so we can look into this urgently and get it sorted for you. Thanks so much for your patience.
Kind regards,
FC
AVOID
This company really are the gift that keeps giving.
As they ignored multiple emails and social media messages regarding my missing item, I recharged via my bank. Even though the company is incapable of replying to customers they have quickly disputed this with my bank.
I have CCTV footage of my house to prove the item was not delivered.
I have proof from the Royal Mail to prove that the item was not delivered.
I'm not clear on why keeping customers money without delivering said items is part of their business plan.
My bank has all of the evidence and are keen to continue this. It is a pity that French connection dont put the same effort in when customers reach out directly.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello Laura,
Thank you for your review.
This is not the service we would expect for our customers. Please could you provide your order number so we can look into this for you?
Kind regards,
French Connection.
FCUK slippers
Had a pair of FCUK slippers. Uppers came away from soles within a month of wearing them. Their customer service were not at all interested and said they could not help
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello Bill,
Thank you for your review.
This is not the quality we would expect from our items. Please could you provide your order number so we can look into this for you?
Kind regards,
French Connection.
order from John Lewis, save yourself the pain
Placed an order for a dress on the 16th of Jan, after over a week of it sitting at ‘order processing’ I began contacting them to find out what was wrong. The phones have no answer, after a few days someone responded via email to say they had ‘technical issues’ but order will be processed and sent that day. I then got the money bounced back into my account, the next day email says ‘order has been cancelled and a refund will be with you shortly’. Yesterday I noticed they have withdrawn the money AGAIN 11 days after I ordered the dress. Absolute shit show.
Ordered the dress on John Lewis yesterday, ready to collect today. But I begrudge giving them (FC) any money, I don’t have time to find a new dress
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello Bethany,
Thank you for sharing your experience, and we’re genuinely sorry for the inconvenience you’ve faced. We recently carried out a system update which unfortunately caused technical difficulties affecting order processing, payments, and communication. These issues have now been fully resolved.
During this period, our response times were also impacted due to the sale period and the technical issues we were working through. Our service levels are now back to normal, with emails being answered within 24 hours and phone lines being responded to within 5 minutes.
We completely understand how frustrating this situation has been, especially when you needed the dress quickly. Please accept our sincere apologies for the disruption caused. If you need any further support, our customer care team is ready to help.
Kind regards, FC
Order seems to have disappeared
Order seems to have disappeared! No correspondence from FC - no idea what’s happening! Sort yourself out French Connection.. your reviews are appalling!
ORDER UK1934120
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello Mrs Cahillane,
Thank you for your review, and we’re sorry for the concern caused. We recently carried out a system update which unfortunately led to some technical difficulties, including delays in order visibility and communication. These issues have now been fully resolved.
We sincerely apologise for the inconvenience and frustration this caused, and we appreciate your patience while everything was being corrected. If you need any further help with your order, our customer care team is here to assist.
Kind regards, FC
Order cancelled after a month
Ordered a coat for my husband on 23rd December and when it didnt arrive by the second week of January I contacted customer service. I was told some delays in the warehouse but they sent me a link to track my order and I would be notified when it was dispatched. Now a month later on 22 Jan they just cancelled my order. No explanation nothing. Great customer service, well done...I won't be ordering anything ever again
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello Susan,
Thank you for your review.
Thank you for taking the time to share your feedback. We’re very sorry for the frustration caused by your order being cancelled after such a long wait. A recent system change unfortunately led to an issue with stock discrepancy, which affected a small number of orders, including yours. This has since been fully resolved, but we understand how disappointing this experience must have been.
We sincerely apologise for the inconvenience and appreciate your patience during this situation. If there’s anything further we can do to help, please don’t hesitate to reach out.
Kind regards, FC
Ordered again and just says processing…
Ordered again and just says processing but no orders received
The first order took ages to get a refund and now the second order is saying the same ! This is not good as the dresses are probably out of stock but still been charged
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von French Connection
Hello,
Thank you for your review.
We are sorry to hear this. Please could you provide your order number and we can look into this for you?
Kind regards, FC
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