Money grabbing scammer
Well, where do I start?
After spending hours online searching for a suitable florist in China, and encouraged by the reviews published on their website, I decided to give them a try and ordered:
- half dozen pink roses bouquet with red vase and pink ribbon (£45)
- a heart shaped birthday cake with fine 3 pink roses icing decoration and writing (£70)
- and a big red love heart balloon (£23)
to a close family member as a surprise for her 50th birthday last week, who is currently working in China, on behalf of her children in UK.
Their website only shows the pictures of the products without descriptions or measurements, so I could only rely on the visual impression given by those images, and I am reasonable enough to accept that the flowers might not be 100% identical to the pictures, but not too far off.
The delivery arrived on time. I was so angry and distressed after she told me what she just received. It completely ruined the special occasion, not to mention the total cost was £145 including p&p.
All 3 items were substituted with some cheap and ugly replacements, which I now understand why the site has no product details, so that they can swap to anything they have got left in their backyard.
The flower box was dirty, covered in mud, as if it had fallen into the pond. The pink roses themselves were fine, but the rest of the bunch looked like they were picked from side of a foot path. The vase was in a dull dark brown colour with scratches on it, instead of a rich red as shown on their website. The pink ribbon was swapped to dark silver. They looked so ugly together, definitely not worth £70.
The cake is just another story. The 3 pink roses icing decorations with writing were replaced by some fresh oranges, with a couple of grapes and some other plastic bits in the middle.
The balloon didn’t turn up and was replaced by a small box of 8 Ferrero Rocher which is about £5 in the shop here. Is it worth £23 I paid for the balloon? And who gave them the permission to substitute balloon with chocolate without asking? There was no communication whatsoever.
To top it all up, the greeting card that came with the flowers is for funeral, with the words “... In Loving Memory...” printed on the front of the card. To this point, I genuinely lost for words and my blood was boiling. What a bunch of morons. In Chinese culture, it is a total insult to send anything that is related to death for birthday or Chinese New Year. They should know that. Will they send a coffin to replace birthday cake next time? It is not an exaggeration, based on the level of intelligence they posses.
After I raised the complaints with them, their reply was that the substituted items are within their policy, and no apology for sending the disturbing funeral card for birthday.
What a money grabbing scammer. So if you don’t want your loved ones to receive anything offensive, inappropriate, stay away from these scumbags.
17. August 2020
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