Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 da... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
There was no prior message to indicate delivery slot this was not a DHL delivery. the driver had his own white van. He rang the door bell and before I opened the door to receive my delivery, he had be... Mehr ansehen
Unternehmen hat geantwortet
Over the last 14 years I have been able to rely completely on Fittleworth for my stoma products. I do not have to worry about late delivery or an incomplete order. On the very rare occasions that the... Mehr ansehen
Unternehmen hat geantwortet
I've used Fittleworth since 2015 & I can't recommend them highly enough. They've never let me down, they've always advised me if I've ever had any queries. I wouldn't use any other supplier.
Unternehmen hat geantwortet
4,4
Hervorragend
714 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Always up to date with reminders of…
Always up to date with reminders of reorders and kept up to date regarding delivery dates/times. Overall a friendly service.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you find our reminders helpful and that you’re kept well informed about delivery dates and times. It’s great to know you’ve experienced our service as friendly overall — we really appreciate you taking the time to share this with us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Great Service
Alway on time and everything requested arrives
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your feedback! We’re delighted to hear that everything arrives on time and exactly as requested. We really appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Such a lovely pleasant experience today…
Such a lovely pleasant experience today reordering stoma bags which I’d incorrectly ordered - sorted without fuss, and promptness.
Thank you 🙏
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you so much for your kind message. We’re really pleased to hear that we could sort things out for you quickly and without any fuss. It means a lot to know you had such a pleasant experience—thank you for taking the time to let us know.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have a repeat prescription
I have a repeat prescription, so deliveries due every couple of months. In the past couple of years or so all I have to do is reorder via my GP's NHS website and Fittleworth deliver the goods within 10 days , thus a very reliable service overall.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your feedback. We’re really pleased to hear you find the ordering process straightforward through your GP and that your deliveries arrive promptly. It’s great to know you’ve found our service reliable, and we appreciate your continued trust.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent
I cannot praise the team at Fittleworth highly enough. Nothing is too much trouble and they have always helped me if I have had a query, which is rare, but they have always been friendly and quickly helped me with regards to equipment for my dad. I never feel worried if I've had to contact them as they go above and beyond to assist and sort. Your staff and service you give are a credit to you and make me having to deal
with my dad's issues so much easier. Delivery is also on time and quick. Thank you Fittleworth team x
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you so much for your kind feedback. We’re really pleased to hear our team has been able to support you and your dad and make things easier for you. Your lovely words mean a great deal to us.
Regards
Joana, Customer Experience Specialist – Fittleworth
Great service
I've been ordering my male catheters from Fittleworth for over 8 years. My orders have always been delivered on time & in perfect condition.
Great company, perfect service.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your wonderful feedback and for being a loyal Fittleworth customer for over eight years. We’re delighted to hear your orders have always arrived on time and in perfect condition. Your kind words about our service mean a great deal to us, and we truly appreciate your continued support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworth have always been helpful if…
Fittleworth have always been helpful if I had to call, my order dates are always flashed up with an email reminder. I have been with them for two years and to date I have no complaints.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your lovely feedback. We’re pleased to hear you’ve always found our team helpful when contacting us and that the email reminders are useful. It’s great to know you’ve had a positive experience over the past two years, and we really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fittleworthy !
Fittleworth have always provided me with a safe and prompt service, the fact I have been with them for over 8 years is testimony to that. All company's have hiccups from time to time, but 99% of the service runs smoothly, efficiently, and with excellent customer service. The
courier has never been a problem. Many thanks.
Stewart Dixon
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you very much for your thoughtful feedback, Stewart. We’re delighted to hear you’ve consistently received a safe, prompt, and reliable service over the past eight years. We appreciate your understanding that occasional hiccups can occur and are pleased to know that the vast majority of your experience has been smooth and supported by excellent customer service. Thank you for your continued trust and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
very good.
l`ve only been with fittleworth for a year and l have had no problems and the staff are always very helpful on the phone or when l`ve emailed them.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your lovely feedback. We’re pleased to hear that in your first year with Fittleworth you’ve had a positive experience and found our team helpful, both on the phone and by email. We really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Service very good delivery good staff …
Service very good delivery good staff very helpfall
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’re happy with our service and delivery, and that you found our staff helpful. We truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent communications.
Excellent communications.
Always answer a call with politeness and kindness and it is special to be answered by a person rather than a 'bot'.
Staff are product knowledgeable and helpful with any questions.
Products which have had manufacturing defects have been replaced quickly and without any fuss.
Deliveries are usually swift and I have found DPD to be quite reliable.
In short I find that Fittleworth offer a most satisfactory service.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you so much for your review. We’re delighted to hear you value our clear communication, knowledgeable and helpful team, and the personal service we provide over the phone. It’s great to know issues have been resolved quickly when they’ve arisen and that deliveries are reliable. Your kind words mean a great deal to us, and we truly appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
I ordered some stuff
I ordered some stuff. I got the stuff.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your feedback – we’re glad everything arrived as expected.
Regards
Joana, Customer Experience Specialist – Fittleworth
Very quick and efficient service …
Very quick and efficient service and delivery from DPD is always good- can't fault them
25. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your great feedback. We’re really pleased to hear you find our service quick and efficient, and that your deliveries with DPD are always reliable. We really appreciate your support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Always kind and helpful. Date of experience? MONTHLY
Always kind and helpful. Reminder emails every time. Delivery in time.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you find our team helpful, appreciate the reminder emails, and receive your deliveries on time.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent service once they have been…
Excellent service once they have been chased for the prescription that the GP has sent them, seems the system needs to monitored better to find prescriptions coming in and to action them faster.
Otherwise cannot fault customer service and the delivery process they use.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your honest feedback. We’re sorry to hear about the delay in processing your prescription and appreciate you highlighting this. Your comments will be shared with the relevant team for review. We’re pleased to hear you’re happy with our customer service and delivery overall, and we thank you for taking the time to let us know.
Regards
Joana, Customer Experience Specialist – Fittleworth
Prompt response to phone call.really…
Prompt response to phone call.really kind polite staff in dealing with my order.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you received a prompt response and found our team polite and helpful when dealing with your order.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent professional service every time.
Excellent professional service every time. Don't let you down with your medical supplies. Always helpful, knowledgeable and very professional service. The customer care/ordering people, as well as being all the aforementioned are also UK based and human... What a refreshing change....WELL DONE!!!!
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you so much for this wonderful feedback — it truly means a great deal to us. We’re delighted to hear that you consistently receive reliable, professional service and feel confident relying on us for your medical supplies. Thank you again for taking the time to let us know.
Regards
Joana, Customer Experience Specialist – Fittleworth
The staff are always helpful
The staff are always helpful, but the most annoying thing is sometimes when you ring you are waiting for 20mins or more on occasions. The staff are always helpful and my order has nearly always been spot on, if anything is wrong and you have to get in touch agthey will help anyway they can, so thank you. My order is delivered by DPD, which is annoying as they just bang on the door and are gone.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your feedback. We’re pleased to hear our team has been helpful and that your orders have been accurate. We’re sorry about the longer waiting times when calling and the issues with DPD deliveries — we really appreciate you raising this and will continue to pass your feedback on.
Regards
Joana, Customer Experience Specialist – Fittleworth
everything works like clockwork the…
everything works like clockwork the staff are polite and helpful the order is processed letting you know at every stage how its going DPD lets you know when they have the order then a day and time is given for delivery sadly the delivery drivers often leave the parcel on a doorstep quoting that its safely in your porch often they dont ring the doorbell or knock.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your feedback. We’re pleased to hear everything runs smoothly and that our team keeps you well informed. We’re sorry to hear about the delivery issues with DPD and appreciate you raising this — we will continue to pass this feedback on to them.
Regards
Joana, Customer Experience Specialist – Fittleworth
Good service
This company has always been very efficient & helpful with queries on the phone or with deliveries so far lve not had any issues
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’ve found our telephone support and delivery service efficient and helpful, and that everything has gone smoothly so far.
Regards
Joana, Customer Experience Specialist – Fittleworth
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