FENSA Limited Bewertungen 137

Such great people skills!

I called up asking for help to re issue a certificate and Heather helped me get this sorted effortless.

Big thank you for me Heather

I am fed up. It’s now been 3 months since I’ve beeen dealing with Fensa. I installed my windows and doors since June with a company called Right price doors and windows. Biggest mistake of my life. Since then, I have learn from other companies that the windows and doors needed Steel lentils. I spoke to the company immediately. Right price windows and doors disagree and insisted that the install was correctly fitted.

I contacted Fensa to intervene, they said I needed to pay a structural engineer to show proof of this. I have provided a paid structural engineer’s report since 1 month and still have not received a resolution. This company is fraud. They keep saying they are waiting for a technical manager to advise.

Rubbish, the windows and doors need to be FIX or a FULL refund provided. This company is supposed to protect the consumer instead they work with the Company that pays them which is Right price window.

I am dealing with Stephen Gambrell from Fensa and Brin Purwa from Right price windows and door company.
I gone through anxiety, deep depression and lost so much money as my project remain still. No resolution or response.

Needed to amend a record incorrectly assigned to my address. Adrian sorted it out straightaway. Very impressed.

I am an Installer and have been registered with Fensa for over 20 years and they never cease to amaze me as they just do not care about either their members of the consumer and just use us as a cash cow. I am only a small company and should have 2 inspections per year which chargeable at nearly £200 a pop.
This year so far Fensa have actually managed to do 5 Inspections on my company for no reason whatsoever at a cost of nearly a grand. I have spoken to lots of people at Fensa to try and get this sorted out but don’t seem to be taken seriously or there is always an excuse that the person dealing with it is on the sick. These people who run this organisation have not got a clue as they also failed 2 of my installations earlier on this year due to the inspector not giving a monkeys about how to clarify the thermal efficiency of the job done. It turned out Fensa have started moving the goal posts on how you need to clarify compliance on an installation.

More to the point I am still waiting to be reimbursed for the 3 inspections charged to my account. All I get is it’s getting sorted but unfortunately without any action.

Fensa should not be allowed to just do as they please and empty my bank account with Inspections that should not be happening because of their mistakes.

I am quickly beginning to loose my patience and respect for this organisation as they do not seem to care about consequences to members or the public.

Very very disappointed.

I wasn't holding too much hope but when I called I spoke to a very polite and knowledgeable man, I explained my concerns about my windows and he understood immediately and explained why I should not be concerned and told me what I need to do if I have any more questions. Very supportive thank you.

Absolute idiots!
If they believe that windows don’t need to fit in the window cavity then they should be struck off!
DO NOT TRUST THIS COMPANY AS THEY WILL ALWAYS SIDE WITH THE COMPANY THAT PAYS THEM!!

Only in existence to please their paymasters, they have absolutely no care for customers or that a company is not compliant with building regulations.
I have a FENSA useless certificate that allegedly covers me against failures to follow building regulations (this is a self certified inspection by the installer….that’s a laugh) so, even though I have an independent report from RISA that states the windows are not compliant with building regulations, FENSA refuses to follow this up with Anglian windows, their reasoning is: That I am not interested in allowing Anglian to return and make an even bigger mess of the install.
FENSA is a government backed CPS scheme and should be in existence to protect customers and to ensure the installation companies maintain FENSA’s high standards. This is only true if you allow the company to have an opportunity to make an even bigger mess than they’ve done already.
Compliance with building regulations is second fiddle to allowing cowboy companies to wreck your house even more than they’ve done so already.
FENSA will come up with any excuse possible so that they avoid having to contact their paymasters (members) - Customers are unimportant to them as we don’t pay their wages…..TOTAL WASTE OF TIME.

I spoke with the most lovely woman today. She was fun, kind and extremely helpful. Her generosity in helping me locate my lost Fensa certificate was above and beyond. A joy to speak to her. Be kindly always to those that are trying to help wherever they can. Thank you very much Heather for making things better for a stupid man....A joke....Take care

Never received my certificate, chased my installer multiple times. When I contacted Fensa they told me it was £25 for a duplicate. Poor experience.

Having had some new double glazed windows installed we took up the offer of a “free FENSA inspection”. Inspector turned up and said we were none compliant with the building regs as windows weren’t vented. I told him that we had only had 20% of windows changed and vents were not necessary. He poo pooed this and reported it as a none compliance and said my installers would need to put in vents. I would not let the installers drill my new windows so then got a threat from FENSA of sending in the Council Building Inspector (at a cost to me).
When I argued with FENSA HQ that I had changed less than the 30% of windows referred to in the Building Regs they agreed with me and admitted that their inspector was wrong.
All in all a lot of my wasted time and very unprofessional inspector.
My learning from this is; never invite inspectors round to your house!

FENSA don't do anything on the inspection other than check the glass with a device, does it have a safety and fire bracket. FENSA don't check the size, fitting quality and help to stop any potential damp issues.

I was told they would report an issues to the window company and they would reinspect but not heard anything for months.

Don't trust the recommendations if you are planning to upgrade. FENSA certificate is not worth the paper it's printed on.

I contacted FENSA Spoke to a lovely Gentleman by the name of Stephen Gambrell.All my issues was listened to and dealt with promptly without any problems. I found him very helpful indeed and very informative. Wish there was more people like him out there when dealing with a company.
Many thanks again Mr Gambrell job well done very much appreciated.

Beverley Spencer

Astonishing efficient retrieval of certificates from 10 years ago, emailed through within 5 minutes. Thank you Heather!!

What a pig headed company. Assume complaints is a complaint against a window company and not against FENSA. No phone no for this helpful Heather that other people have found or anyone else for that matter to help people having difficulties ordering certificates.- only an email link which I hope they use if someone on their staff needs an ambulance.

Sounds like Heather is very helpful when dishing out FENSA certificates - wait till they need to make a claim - that's where the problems in customer service arise

Although problem not fully resolved they were very quick in helping me as much as possible and very polite.

Heather was amazing..... helpful is an understatement.
Within 1 hour we had the certificate.
Thank you so much

I had trouble navigating the online form to order replacement certificates for double glazing. I rang to ask for help and a delightful lady, Heather, took the whole thing out of my hands and manually entered my information and took payment. Within five minutes the certificates had been emailed to me. What fantastic service and what a lovely lady.

Extremely efficient service from Heather for replacement FENSA cert.
Responded to my email enquiry promptly and then organised my replacement certificate in no time at all.
Thank you Heather.

Needed a replacement certificate for work done in 2009, certificate lost. It took about two minutes online and then I received the certificate by email immediately. Very impressed, thank you Fensa.