Ordered a jacket which was never dispatched, said ‘preparing order’ for over a week. Emailed their customer services email address for an update with my order and got no reply. Had to wai... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Yes, absolutely perfect start to finish ordered and received 100% genuine Fjallraven bag. It arrived super quickly well packed. I’m very happy I can recommend fat body store wholeheartedly. Whilst eB... Mehr ansehen
Item arrived within the time line stated. Item was carefully packaged. I received a lovely little pack of haribo as a thank you for using their company. Happy customer x Would definitely recomme... Mehr ansehen
At the Fat Buddha Store they have a range of high quality paints, and at generous prices. I highly reccomend doing business with this company if you're considering it. I purchased Montana paints, whic... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Bekleidungsgeschäft
- Geschäft für Künstlerbedarf
- Taschengeschäft
- Laden für Gesundheits- und Kosmetikprodukte
- Farbenfachgeschäft
- Schuhgeschäft
Vom Unternehmen geschrieben
Fat Buddha Store is a premium online retailer offering a wide range of streetwear, skateboarding gear, and lifestyle products from some of the world's most popular brands. Established in 2006, the store has since become a go-to destination for fashion-forward individuals looking to express their unique sense of style through clothing and accessories. At Fat Buddha Store, customers can browse through an extensive selection of clothing, shoes, accessories, and lifestyle products from leading brands such as Carhartt, Deus Ex, and Red Wing, among others. Whether you're in search of a new pair of sneakers, a trendy t-shirt, or a stylish backpack, the store has something for everyone. In addition to its diverse product range, Fat Buddha Store is also known for its exceptional customer service. The store's team of knowledgeable and friendly staff are always on hand to answer any questions and provide expert advice on the latest trends and styles. The store also offers fast and reliable shipping to customers across the globe, making it easy for anyone to shop with ease. Overall, Fat Buddha Store is the ultimate destination for anyone looking to elevate their streetwear game and express their personal style through fashion. With a wide range of high-quality products, exceptional customer service, and a commitment to staying up-to-date with the latest trends, the store has established itself as a must-visit for fashion-forward individuals everywhere.
Kontaktinformationen
81 Queen St, , G1 3DA, Glasgow, Vereinigtes Königreich
- 0141 226 8972
- sales@fatbuddhastore.com
- www.fatbuddhastore.com
4,3
Hervorragend
282 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 68 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
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Great people at Fat Buddha store
Great people at Fat Buddha store. Highly recommend their service and attitude. Would buy again!
13. Juli 2026
Bewertung ohne vorherige Einladung
So helpful
Hit the wrong button and ordered the wrong travel bag. Emailed Fat Buddha and they cancelled order so saved faff of sending it back. Best price to be found with welcome discount for Stubble and Co rolltop backpack.
22. Juni 2026
Bewertung ohne vorherige Einladung
Super helpful and friendly
Super helpful and friendly. Wrong colour bag came - within 72hrs the right one arrived which my niece absolutely loves!
Thank you:)
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you so much for your kind review.
We’re really sorry again that the wrong colour bag was sent originally, but we’re so pleased we could get the correct one out quickly and that your niece absolutely loves it and was able to take it on holiday.
Thanks again for your patience and understanding, it really does mean a lot to us.
Not only are they a great stockist of…
Not only are they a great stockist of all of the footwear and accessories that I need, they are also incredibly kind. Great service, thank you!!
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you so much for such a lovely review. We really appreciate it.
It means a lot to us that you enjoy the range we stock, but even more that you felt well looked after. Thanks again for supporting us.
Fat Buddha Store
Ordered a jacket which was never…
Ordered a jacket which was never dispatched, said ‘preparing order’ for over a week.
Emailed their customer services email address for an update with my order and got no reply.
Had to wait another week or so before I could raise a dispute with the bank.
Refunded by bank.
No apologies or explanation from the merchant. Got a refund email from the store 3 weeks after placing order.
Avoid.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you for your feedback, and I’m genuinely sorry for the poor experience you had with this order.
From what you’ve described, we should have updated you much sooner and replied to your email properly. Leaving an order showing as “preparing” without clear communication is not good enough, and I completely understand why you raised the issue with your bank.
We’ve recently had some issues with our online order processes and customer service cover, but that doesn’t excuse the lack of response or the delay in explaining what had happened.
I’m sorry this was only resolved after you had to take further action. We are working through these service issues and putting better checks in place so customers are not left chasing for updates.
Fat Buddha Store
Really great company who appreciate …
Really great company who appreciate your custom. Fantastic communication and fast service.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you so much for the lovely feedback.
We really appreciate your custom, and it’s great to hear that the communication and service were both spot on. Thanks again for taking the time to leave us such a kind review.
Fat Buddha Store
Excellent price and prompt delivery
Excellent price and prompt delivery. Item is exactly as stated and is exactly what I wanted. First class service.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you so much for taking the time to leave us such a great review. We’re really pleased to hear you were happy with the price, delivery and the item itself.
We truly appreciate your support and hope to see you shopping with us again soon.
I don't know if this website is a con
I don't know if this website is a con, or they are just extremely bad, but I never received the two pairs of Jeans I ordered and ended up having to open a case with PayPal to get my money back. If you're reading this, I wouldn't recommend you buy from them.
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Hi,
We are genuinely sorry your order ended this way. We completely understand how frustrating it is to pay for items and then feel you have had to chase for a resolution.
We are not a con. We are a small independent store, and although that does not excuse a poor experience, we accept that our online service fell below the standard customers should expect from us. During this period, we experienced significant disruption while changing systems, and some orders and customer emails were not handled quickly enough.
Where an order has not been received, we will always investigate and make sure the customer is not left out of pocket. In this case, we understand you opened a PayPal case and the payment was resolved through them.
We are sorry we did not resolve this directly for you sooner. We have since made changes to how online orders and customer emails are managed, including having dedicated support in place, so issues like this are dealt with much more quickly.
Kind regards,
fast delivery and great service
fast delivery and great service
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thanks so much for the lovely feedback. We’re really pleased your order arrived quickly and that you were happy with the service. It’s hugely appreciated.
Seems like a scam… no one to speak to…
Seems like a scam… no one to speak to on the customer service team… incredibly late delivery…. Not even sure how to send it back…
Had to put a charge back through
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Hi,
I'm really sorry to read this, and I completely understand why the experience has left you feeling so frustrated.
We are not a scam, but we fully accept that if an order is late, communication is poor, and the returns process is unclear, then it can feel that way from the customer's side. That is not the standard we want to give.
We have recently had issues with delayed dispatches and customer service backlogs, and while that explains some of what went wrong, it does not excuse the lack of clear communication. We are actively working through this and have now assigned a dedicated person to improve customer support and ensure customers are not left without answers.
Returns can be arranged through our returns portal or by contacting us directly via email so that we can advise you properly based on your order. I'm sorry that wasn't made clear to you at the time.
I also understand that you felt you had no option but to raise a chargeback. That's disappointing, but given your experience, I can see why you took that route.
Apologies again for the poor service on this occasion. We are working hard to get this right.
Many thanks,
Words of warning
Words of warning - stay well clear! Order placed for 'In Stock' items 16 days ago, payment processed, order not processed, order not delivered. I have received two reply emails, neither of which addressed the status of my order.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Sorry to hear this. Your order clearly should have been handled better, and I completely understand why you're frustrated.
We have had a difficult period with online order processing following a system changeover, which has, in some cases, caused delays and poor communication. That is not the service we want to give, and it is not good enough that the replies you received did not clearly answer where your order was.
We now have a dedicated person working through these issues and improving the way online orders are checked, updated, and followed up on. If this is still unresolved, please email us with your order number, and we will ensure it is properly reviewed and either dispatched, replaced where possible, or refunded.
Apologies again for the inconvenience and for the lack of clear communication.
Wrong sunglasses sent no reply
I bought some Tens sunglasses online from Fat Buddha. I am saying the brand because they’re a great company and I don’t think they should be selling with this website any longer.
Upon delivery, realised I’d been sent the completely wrong glasses wrong shape and lens colour. They had clearly been taken out of the box also, because the travel pouch was a crumpled mess - so I don’t know if they’ve been switched accidentally and the order wasn’t checked.
Disappointed I emailed customer service and explained, offering to take them into the store to exchange them. After this, I realised the sunglasses I ordered were now out of stock on the website so called the store before I travelled over. They did not have the glasses I ordered, they were out of stock. So customer service sent me in to the store to exchange glasses that they didn’t even bother checking were there? I’ve since not had a response to my last two emails to Aime so I just have the wrong glasses and I’m out the money. Awful customer service - please avoid.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Hi,
I am really sorry about this. You are right to be disappointed, and this clearly should have been checked properly before you were advised to come into store.
It sounds like the wrong pair was sent out, and then we made the situation worse by not confirming that the correct Tens sunglasses were actually available before suggesting an exchange. That is our mistake, and I completely understand how frustrating it must have been to spend more time chasing this when it should have been a simple fix.
I am also sorry that your follow-up emails were not answered. That is not the level of service we want to give, and we have been working through a backlog, but I appreciate that does not help when you are left with the wrong item and no clear answer.
Please email us again with your order number, or reply to the existing email thread, and mark it for Louise’s attention. We will arrange either a return for a full refund or, if there is another suitable pair you would prefer, we can look at an exchange.
Again, I am sorry this was handled so poorly. Thank you for being fair enough to separate the issue with us from the Tens brand itself.
WOULD ADVISE YOU AVOID
There are clearly so many fake, planted or solicited positive reviews here. This company is truly awful. I've been waiting weeks on a reply - emails and messages have been ignored. I was never given the tracking number, the goods never arrived and the refund that I asked for (within their own terms and conditions) because of that, has never been paid back to me. Not sure they know how this whole customer service thing is supposed to work. I ended up having to do a charge back... At this rate of complaints that they receive, it starts to look deliberate and then it's something else that's much more serious than just awful service.
Just as a follow-up to their reply, they never sent the goods, after telling me that they had been dispatched, and the refund never came through - I had to do a chargeback with my bank.
AVOID THIS STORE
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you for your feedback. I’m very sorry that you have had such a poor experience with us, and I completely understand why you are frustrated if you were waiting weeks for a reply and felt ignored.
We do not plant or fake reviews. Positive reviews come from genuine customers, many of whom have had good experiences with us, but that does not take away from the fact that your experience clearly fell far below the standard we expect of ourselves.
We had a very difficult period following a system changeover, which caused delays with order updates, tracking information and customer service replies. That is an explanation, not an excuse. We should still have communicated better with you.
If your order was not received and a refund was due under our terms, then it should have been handled properly and without you needing to raise a chargeback. I’m sorry that did not happen.
We have since made changes to improve this, including having a dedicated person dealing with online customer service and order follow-up, so issues are dealt with more quickly and clearly.
I am sorry again for the inconvenience and frustration caused. This was not deliberate, but I accept that from your side it must have felt completely unacceptable.
First class service
First class service. Speedy despatch and notification and the product was well packaged. They are a great firm to do business with.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you so much for the lovely feedback. We’re really pleased to hear your order arrived quickly, safely packaged and with clear updates along the way.
We truly appreciate your support and hope to welcome you back to Fat Buddha Store again soon.
Excellent
Excellent, I received my order on time, good price, recommended
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you so much for the great review. We’re really pleased to hear your order arrived on time and that you were happy with the price. Thanks again for recommending us, it means a lot.
Great fast reliable product yeti…
Great fast reliable product yeti cheapest on the market highly recommended thank you 🙏
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you so much for the great feedback. We’re really pleased to hear you were happy with the YETI product, the price and the speed of service.
We really appreciate the recommendation and hope to see you again soon.
Quick delivery
Quick delivery, which is great 😁. Good range and very competitively priced.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thanks so much for the lovely review. We’re really pleased your order arrived quickly and that you were happy with the range and pricing. We appreciate your support.
Unprofessional and ignorant
Online orders have taken literally days, sometimes weeks to be processed (even for supposed priority orders) and there is little to no reply to emails. Management staff in store have been rude and even borderline verbally abusive to staff, and show no professionalism. Wanted to support a local independent but would never go back to such a shamefully run store.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
This review was left by a former employee and contains claims we do not accept as accurate.
It would not be appropriate for us to discuss individual employment matters in a public forum, but we do take both customer service and staff wellbeing seriously. Any genuine concerns raised with us directly are reviewed through the correct internal channels.
Fat Buddha Store is an independent business and a Living Wage employer, and we work hard to provide a respectful and professional environment for both our team and our customers.
We are sorry you feel this way, but we do not agree with the claims made in this review and will not comment further on individual staffing matters publicly.
Keychain
Keychain was delivered swiftly and is exactly what I need. Thank you fat Buddha store👍.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you for your lovely review. We’re really pleased your keychain arrived quickly and was exactly what you needed.
Thanks again for shopping with Fat Buddha Store.
I needed a good skin colour spray…
I needed a good skin colour spray paint. Found fat Buddha via a google search. Very happy with the quality of the paint and customer service. Ordered on the Tuesday afternoon and it was on my doorstep 400 miles away on Thursday lunchtime. I really like the complement slip and colour swatch attached to the parcel, but I won’t say why, as I don’t want to spoil the nice little surprise you get. You will have to order something yourself to find out why. This is my second purchase and won’t be my last. Definitely my go to place for quality spray paint. Definitely recommend.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Fat Buddha Store
Thank you so much for this brilliant review. We’re really pleased the paint was exactly what you needed and that it reached you so quickly, especially with a 400-mile journey in between.
We’re glad you liked the little extras in the parcel too. We’ll keep the surprise under wraps.
Thanks again for coming back to us for a second order and for recommending us. We really appreciate the support and look forward to helping with your next project.
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