Europcar Bewertungen 

Hicimos reserva on line con todo incluido, por un coche con cambio manual.
Una vez allí, firmamos recogida y 300€ depósito.
Lo devolvimos y a los 4/5 días vimos cargo de 162€. No nos dieron ninguna copia ni nada ( realizamos típica firma en la pantalla)
Tras llamar y enviar mail, se demoran en la respuesta. La respuesta es que subimos nivel al coger un coche automático!!!!( ojo, lo pedimaos manual y nos dijeron que no tenían ninguno, y además se había contratado un servicio de emergencia- sin ser informados- al firmar la pantallita). Vamos, unos LADRONES en toda regla.
IMPRESENTABLES.
Prepotentes y maleducados. En Munich el pasado año no tuvimos ningún problema. Por eso confiamos en Europcar.
Que pena la imagen de un pais se estropee por gente como esta.
Europcar Schipol Amsterdam = 0.
Habéis robado 162€, pero perdido un cliente. Y espero que muchos más tras leer esta reseña.

We had such an awful experience with Europcar and will never hire a car from them again. We were charged for a small scratch, that we had not done. As soon as we dropped the car off, there was a man waiting, who went round the vehicle with a fine tooth comb. The lady on reception was rude and spoke over us. She told us, she had been in the business for 16 years and knew we had damaged the vehicle, which we hadn’t. We couldn’t talk to her and she said, it didn’t matter as she had our deposit. We felt as though we had been conned. Please don’t use this company as they will take your deposit for scratches you have not done.

When returning the vehicle, an employee noticed a small scratch on the right front rim, as if he had already known about it. I did not notice this when I picked up the vehicle. But the next day, I took a photo of the rim by chance.
The scratch can be seen in this photo. I know that I didn't hit anything before that.
Europcar charged me EUR 175 for the scratch.
Unfortunately, I have to assume that I am not the first or last person to pay for this scratch. Since the scratch was so small that I didn't see it when I picked up the car, I suspect it was made intentionally by Europcar.

I booked a rental car with Travelocity, a subsidiary of Expedia Group, for the rental period 11 June 2025 to 25 June 2025. The Travelocity booking confirmation stated the rental company would be Europcar and in the ‘rental information’ they mentioned that “additional charges or restrictions may apply for drivers under 25”. At time of rental I was 25 years old and therefore no such additional charge or restriction should have been applicable.

When picking up the vehicle I was informed that a Young Driver surcharge would be billed for this rental. I contested this since the terms of my rental agreement clearly stated that “additional charges …. may apply for drivers under 25”. However, the Europcar desk clerk at Schiphol airport (AMS) in the Netherlands was clear that no car would be rented to me if I did not sign for the Young Driver surcharge. Both me and the additional driver were 25 years old at time of rental and we were billed 300 Euros each for a total of 600 Euros for ‘Young Driver’, even though Europcar’s own rental agreement/invoice clearly states “Young Driver (19Y – 24Y)”.

I sent my formal refund claim to Europcar in The Netherlands on June 30thy. They acknowledged receipt by standard auto-reply that same and sent me another standard email on July 5th apologizing “for the delay in analyzing your case”. Since them my follow-up email on July 8, 9, 10, 12 and 15 have remained unanswered.

Europcar’s website has since been updated to show the Young Driver fee applying to anyone 26 and under. This was not the case when I booked the rental and the original booking should have been respected; even Europcar’s own rental agreement system hadn’t been updated to reflect the new age policy of Europcar, as my copy shows ‘Young Driver 19Y-24Y’.

Today I (finally) spoke with a Travelocity supervisor, who claims he tried to get a refund but after about 75 minutes on the phone he concluded that Europcar was unwilling to reimburse the Young Driver fee.

Europcar, FYI: Case #23621727

Only received an email telling me there is a fine almost 2 months after car return but without details; and the admin fee charged by Europcar is ridiculously high, which is almost the same as the fine. The customer services (Oussama) refused to provide the tariff / policy showing the calculation of the admin fee.

When I picked up the car it was not prepared for rental.
The safety equipment was missing.
And after I few days the car ran out of oil.

I have tried contacting the company several times, no one ever picks up the phone.

No one answer the email.
Use another company - this one is not safe

We have perfect experience with AVIS and Budget, but Europcar does not seem safe nor professional.

Europcar’s Customer Service is a Joke – Stay Away!

Europcar’s "We appreciate your feedback" response is nothing more than a PR stunt to make it look like they care—they don’t.

After intensive contact with their so-called customer service, I can say with full confidence: they are robotic, unhelpful, and completely lacking in basic human decency.

They don’t actually listen to your concerns.
They don’t actually investigate complaints.
They don’t actually care about their customers.

Here’s the reality: Once they have your credit card details, you are completely powerless. They charge what they want, when they want, and their response to disputes is always the same:
“You signed the contract.”
“It’s company policy.”
“We can’t do anything.”
And now, after I’ve already been put through the frustration of dealing with their useless customer service, they pretend to care by asking if they can “help.” You had your chance—many times. You just chose to ignore everything.

AVOID Europcar at all costs. Their business model thrives on taking advantage of customers with hidden fees, unfair charges, and a total lack of accountability. If you want peace of mind, rent from ANY other company.

I booked a car through my All Accor membership with Europcar. Upon arrival, I was asked to sign a receipt for €201, which I assumed was the amount I had originally reserved (€201 including VAT). However, I later discovered that the amount was excluding VAT, and the employee had altered my reservation without informing me, including adding insurance I had not requested.

When I tried to address this issue, it was nearly impossible to contact Europcar. Phone calls went unanswered, emails were ignored, and it wasn’t until I reached out via social media that I received a response. The absurd part? The response was in Spanish, even though I rented the car in the Netherlands, speak Dutch and French, and live in France. At no point was my question taken seriously. Europcar kept pointing out that I had signed the receipt, completely ignoring the context under which this happened.

To me, this feels like a fraudulent practice: getting customers to sign without full transparency and then refusing to take responsibility. Europcar seems to mislead its customers this way, and sadly, I am not alone. The many negative reviews on Trustpilot (an average rating of 1.9) confirm that financial disputes with Europcar are a recurring issue.

I strongly advise future customers to be extremely cautious and triple-check everything before signing anything. This experience has completely eroded my trust in Europcar.

Top Bedrijf, hele goede ervaring gehad met Europcar, alles aan de ballie werd snel geregeld door een vriendelijke kerel. Zouden een Nissan meekrijgen eigenlijk maar uiteindelijk hebben we een veel betere auto mee gekregen. Konden zelfs gemakkelijk de auto snachts inleveren en binnen 48 uur stond de borg weer terug op de rekening. Bedankt voor de goede ervaring!

Don’t trust this company. We rent a car from them at Tashkent airport office. There was no problem when we paid for the rent and the deposit. After we returned the car back, the employee said that our deposit will be refunded within 1 month. After 1 month we didn’t received the deposit. We had contact, everytime they told us that they have problems with the banks. Also after 3 months we didn’t hear anything about our deposit. The employee gives the nummer of his manager, he didn’t also answer our calls or messages. They are scammers! Don’t rent a car from them. I’m going to take legal actions, this is not normal. Give our money back!!!!!!! 😡😡😡😡😡😡😡

Never rely on their customer support. I have never experienced such low customer satisfaction. 1 star is too much.

Horrific company. Wish I could score 0 stars. They have held my £300 deposit for three and and are refusing to return it to me.
Using every excuse available.
Car was returned in perfect condition.
Customer services are useless and no one gives a straight answer.

Wij hadden een voertuig gehuurd en wilden deze ophalen. Wat een slechte service. Wij konden de hoofdbestuurder niet omboeken, dit moest via het verhuurkantoor, dit gerealiseerd en bleek dat ze een nieuwe reservering wilden. Al met al vroegen ze voor dezelfde auto met een andere bestuurder 380 euro. Dit terwijl wij al 160 euro hadden betaald. Echt afzetters. Ik beveel dit absoluut niet aanzz

auto gehuurd in mei in Frejus Frankrijk.. gevraagd of de auto was gecheckt ivm eerdere slechte ervaring (geen olie meer in de auto) was gecheckt zei men maar helaas 2 dagen later gaat olielampje branden. Gelukkig passeer ik een garage en er ging 2 liter olie in !!!! NIET GECHEKT DUS !!!! heb direct de auto retour gebracht geen vertrouwen in de company Europcar. Kreeg een credit van 341,24 waar ik tot op vandaag nog steeds op zit te wachten. Contact gehad op diverse manieren en alleen tot op vandaag maar beloftes. VOOR MIJN NOOIT GEEN AUTO HUUR MEER VIA EUROPCAR VOOR MIJN GEVOEL ZIJN HET OPLICHTERS

Ik heb via Tix.nl een auto gehuurd in Barcelona. Uiteindelijk bleken we bij CarTrawler een auto gehuurd te hebben, die bij aankomst in Barcelona een voorwaarde heeft ergens in de kleine letters van het contract dat je stipt op het aangegeven tijdstip bij Europcar moet zijn en als je meer dan 25 min later bent, er sprake is van een no show en je je geld kwijt bent. CarTrawler en Tix.nl zijn niet te bereiken toen we aan de balie van Europcar stonden. Uiteindelijk moesten we nog een keer 800 EUR betalen aan Europcar bovenop de EUR 800 die ik al had betaald aan Tix.nl. Het zou met niet verbazen als de positieve reviews op TrustPilot gemaakt zijn door bots (nep reviews); kijk maar naar het gebrekkige Nederlands en de oppervlakkige positieve opmerkingen. Zowel Tix.nl, CarTrawler en Europcar verwijzen naar elkaar en verdienen dus aan rare bepalingen in je contract. Dit voelt aan als doelbewust klanten benadelen en samenspanning. Trap hier dus niet in en reserveer zowel vluchten als auto’s rechtstreeks bij betrouwbare bedrijven zoals KLM en Hertz. Soms iets duurder, maar wel eerlijk.

Had a terrible experience with a defected car and despite trying all I could to reach Europcar Schipol, I couldn't and had to drive across Europe with a car I felt unsafe in, having to fix some of the mechanical/electronics malfunctions myself along the way. Tired, stressed and exasperated from the journey, I managed to returned the car to Europcar Schipol a couple days earlier the planned date. I then filled a complain for refund and to this date, I haven't even received an answer from them, that was 3 weeks ago... Terrible

AVOID - I wish I had chosen a different company. I've hired cars from multiple providers over 30 years, and I can honestly say Europcar are the WORST. I was charged €350 for minor scuff to a tyre! Make sure you triple check the car yourself as the representative missed some major defects when I collected the vehicle. NEVER AGAIN EUROPCAR!

Unjustified Charge and Poor Customer Service
I rented a car via Rentalcars from Europcar at Schiphol Airport. I picked it up on April 13/14 and left a 300 EUR deposit on my credit card. I returned the car the next day in perfect condition and have video proof. Since there were no employees at the drop-off, I left the keys as instructed.

Two weeks later, Europcar charged me 1,000 EUR without warning or explanation. After several calls, they claimed it was for damage but provided no details. They told me to email for more info, and wait more 5 business days for a justification (unacceptable)

This charge is unjustified, and the lack of communication is unacceptable. I need a refund and a better customer service experience. I would not recommend Europcar until they improve their practices.

PS: They keep teeling to raise a complaint on this website: `.../contact-us/email`
but it does not even work properly (gives an error when I try to submit) so I sent an email directly.
And still no response.

Wij hadden een volkswagen T ROC gehuurd bij t filiaal in de Marnixstraat, Amsterdam. voor een paar dagen Parijs. Auto weer keurig ingeleverd en verder geen problemen.
Komt mijn zoon er de volgende dag achter dat zijn souvenir van PSG nog in de auto ligt. Meteen gebeld en werd telwoorden gestaan door ene Rachid. Het souvenir was gevonden en we konden het ophalen.
Gaat een uur later de bel, staat die voor de deur met het souvenir. Hij moest bij ons in de buurt een auto ophalen en bracht het even langs. Kijk dat vind ik een goede service. Nogmaals bedankt

Hier voor een week een auto gehuurd, Zoals eerder beschreven zijn de receptie medewerkers ongeïnteresseerd. Auto was verder prima en binnen de gestelde klasse. Vanwege familieomstandigheden wilde ik de auto een week langer huren. Na drie dagen bellen (geregistreerd 26 pogingen) was de klantenservice niet bereikbaar. Na diverse mailtjes en contact formulieren invullen kreeg in van de vestiging in België antwoord (?). Hier bleek dat je de auto maar 24 uur langer kon huren en voor langer weer helemaal terug naar Schiphol moest. Kennelijk willen ze niet makkelijk extra geld verdienen. Hierop de auto vanuit het Noorden van Nederland (ondanks de familieomstandigheden) terug naar Schiphol gebracht en direct bij een andere maatschappij een andere auto gehuurd voor een extra week. Wat een slechte service. Eens maar nooit meer bij dit bedrijf