Europcar Bewertungen 

De eerste keer heb ik juni een rental gehuurd bij ze dat niet is doorgegaan.Ik heb me geld pas eind juli gekregen. Nu heb ik voor de 2 e keer weer gehuurd bij in aug. Ik bel in september voor me geld binnen 3-10 werkdagen krijgt ik het na 15 werkdagen bel ik en ik krijgt het nog niet. Vandaag 25-09 gebeld en ik krijg het pas na 4-6 weken op me rekening. Echt een ....bedrijf.

Already trying to get any feedback on a claim about wrong invoice since June 2026, almost 4 months later it is still in progress. Goodluck EUROPCAR but I will advise not to use any of your services (cannot even call it service !)

Poor customer service.
When collecting the car at Amsterdam Schiphol airport, the desk operator was not helpful and rude.
Emailed customer service, but had no response.

If I could give them zero stars, I would. Absolutely appalling customer service. They overcharged my credit card, despite their representative at the airport saying that they were satisfied that the car had been returned in the same condition that it went out in with a fully charged battery. They have ignored all correspondence from me, from my initial complaint to follow up emails seeking an explanation. They are a bunch of unprofessional, incompetent shysters. Avoid them at all costs.

HUUR HIER GEEN AUTO! Auto gehuurd voor €1,007.77 bij aankomst op het vliegveld in Portugal. Op de website stond exact hetzelfde aanbod voor €348,28. Gelijk gemaild, gebeld maar helemaal 0 reactie.

Oplichters. Bij aangeven dat je al een autoverzekering hebt via je vakantie agent, toch nog extra verzekering aangeven die bijna gratis is en vervolgens heel duur uitvalt

Auto gehuurd via Sunnycars. Bij Sunnycars is alles volleig verzekerd en belastingen inclusief.

Op het vliegveld van Stanted de auto willen ophalen bij Europcar en daar begon het, dit is de manier waarop europcar geld verdient en mensen belazerd.

Ik moest de auto upgraden want de gehuurde en betaalde SUV was te klein. Ik gaf aan van niet want ik heb een SUV gehuurd voor 4 personen en 3 koffers. Die was er niet en was sowieso te klein volgens de medewerker. Toen moest ik een verzekering afsluiten voor pech onderweg, nee dat hoeft niet want ik ben verzekerd. Dat klopt niet zegt de medewerker weer. Als derde moest ik luchthaven belasting betalen, dit heb ik al betaald zei ik, nee dat klopt ook niet zegt de medewerker weer. Ik heb ruim een half uur staan praten aan de balie met de medewerker en zeker 3 keer alles afgewezen maar ik kreeg de auto gewoonweg NIET mee voordat ik akkoord ging en getekend had. Heb ik moeten tekenen... NEE, maar je staat daar, je gezin is aan het wachten en we hadden voor deze avond al iets gepland. Zonder auto zou onze hele roadtrip in het water vallen dus ik moest een auto hebben, gevolg: 1200 euro meer kwijt dan van te voren afgesproken. De klantenservice helpt niet want zeggen doodleuk, alles klopt want u hebt zelf getekend. Het is een grote Scam/werkwijze van Europcar!

Buiten bovenstaande scam activiteiten is ook het onderhoud van de auto's slecht. De banden moest ik na 3 dagen oppompen en na een week moest ik motorolie bijvullen. Kosten klant volgens Europcar,

Mensen, huur nooit een auto bij Europcars, Sunnycars is prima maar zodra je ziet dat ze bij Europcar hebben gehuurd annuleer dan direct (is gratis) en huur een andere auto anders wordt je belazerd.

After handing over the car, I realised I’d left some belongings behind. Unfortunately, I was only able to contact them after going through border control, where, to my surprise, nobody answered my call. After exchanging emails and phone calls, I received confirmation that no belongings had been found in the car. Ironically, the devices have ‘Find My’ enabled and ended up at the following address: Griffioen 12, 3641 LZ Mijdrecht, Netherlands, where they remained until they were sent to Morocco.

Faced with this situation, and even after filing a police report for theft, they did not reply to my email.

TLR: The lost and found policy leaves a lot to be desired

I had ok experiences with Europcar before, but they’ve turned into a wholly fraudulent, heinous company, especially in Greece. Avoid them at all costs. First, THEY asked me to update them with my arrival time: when I did, their system cancelled my reservation instead. When I tried to rebook it 1 minute later, they charged me an additional 60 EU. When I contacted them, they stalled in replying, then lied to my face about how they could do nothing, that I had cancelled, etc. (all BS—I can document their system screwed up my request, and why would I cancel a reservation to rebook the exact same thing 1 minute later with a slightly later pick up?). They stalled so long I could no longer cancel (they waited to within 48 hours), as I would have had they replied this way in a timely manner. Then at the counter, their agents were just shakedown con men. They tried to scare me into buying insurance I didn’t need by claiming they’d charge me $35,000 EU if anything happened to a car worth half that amount new. Finally, their site claimed they were on airport, another reason I booked with them as I’d have a tight return—they’re 3 km away in the middle of nowhere, and even their pick up instructions were useless. They are a heinous, abusive company and you can't rely on anything they say or claim--whoever is running this company is basically turning it into a scam machine.

Onbetrouwbaar. Schandalige klantenservice.
Adverteren met kinderstoeltjes. Eenmaal betaald leverden ze deze kinderstoel niet. Aangegeven dat ik om deze reden geen gebruik wens te maken van de auto. Geld terug? Vergeet het maar.

Like the other person if I could give a negative review I would!!

The “customer service” team are unhelpful and rude. The website did not feature car features and despite paying a higher than normal rental I got such a basic car. I tried for several days to change without success. Mohammed is one of the most rude and unhelpful people I have encountered. My recommendation - DO NOT BOOK with them

Incident Date/Time: 9 June 2026, approx. 9:00 AM
I have rented cars in over 20 places and have NEVER experienced such dishonest, predatory, and aggressive service. This location is running a systemic counter scam.

Here is how they trapped me:
The Card Deception: Before showing me the actual rental contract, the Europcar agent, who only gave the name "Rasi", asked me to swipe my card, explicitly lying that it was ONLY a deposit.

Hidden Charges: Only after the payment went through did he finally present the contract, which included an unauthorized "Emergency Service" fee that I never agreed to.

Blatant Lies & On-site Upsell: When questioned, he claimed I pre-booked it. I immediately called my booking intermediary on the spot, and they explicitly confirmed that I had NOT pre-booked this service—it was unilaterally added at the counter as an on-site upsell. The agent then invented a fake story that my passport was on a "yellow list" to make the fee mandatory, but couldn't even explain what that meant and why I was on that list.

Extortion & Harassment: When I was trying to understand the breakdown of charges, he threatened to cancel my entire booking and leave me stranded. He continuously rushed, harassed, and ordered me to leave the desk, while aggressively refusing to provide his full name to evade accountability.

Finally, I was forced to pay under extreme duress just to avoid ruining my travel plans. Check the other 1-star reviews, this is a recurring pattern at this branch. Avoid this company at all costs! I will be lodging further formal complaints with ACM and BOVAG if this matter is not resolved immediately.

I rented a car from Europcar at Amsterdam Airport for 4 days in April 2026. Upon returning the vehicle, the inspector noticed a very small scratch on the door. However, he clearly told me that the scratch was minor and that I would not be charged for it.
To my surprise, after I returned home, I received a bill of €655 for this same scratch.
I have contacted Europcar multiple times to question this charge. I explained that their own inspector assured me there would be no cost due to the minor nature of the scratch. I also requested a clear explanation of the basis for this charge, including their official guidelines on what level of damage is chargeable. Unfortunately, I have not received any proper response. I was told that I would receive an email with details, but I never received anything.
This lack of transparency and inconsistency is extremely frustrating and unprofessional.
I am very disappointed with Europcar’s service and how this situation has been handled. I would not recommend renting a car from Europcar based on this experience.

Als ik nul sterren kon geven had ik dat gedaan.

Huurauto eergisteren bij de Schiphol locatie ingeleverd. Volgetankt bij de tankstation om de hoek, minder dan 200m van het inleverpunt. Benzinebon uiteraard bewaard, en op verzoek van de Europcar agent getoond bij inleveren. Alles op dat moment leek oké en netjes afgerond.

Gisteren een onterecht en ongeautoriseerde €48 afschrijving gezien op de credit card. Wij waren nog steeds in het land dus gingen langs bij de Europcar balie op Schiphol, kreeg van de agente te horen dat het een boete was voor inleveren zonder te tanken. Zij kon niets doen, dossier was gesloten enzovoort. Neem het op met klantenservice, die zijn vandaag dicht maar stuur een email. Volgende klant aub.

Hele nare eind aan een (voor de rest) fantastische verblijf in Nederland.

Europcar is een afschuwelijk bedrijf dat klanten bewust en herhaaldelijk scammt en oplicht. BLIJF WEG!!

A system designed to overcharge. Not a mistake.

I travel frequently and rent cars regularly. I know the process. At pickup, I stated clearly that my booking was fully prepaid and that I had full insurance coverage. The agent could see it.

Europcar Amsterdam charged me €232 extra at the counter in insurance products I never requested. They charged me for fuel I had already paid for - the petrol station is literally next to the airport. Europcar's own return document shows 7/8 tank.
I disputed everything in writing. No response.

Two months later: automated emails about a fuel fine and a new €45 admin fee, generated while my complaint sits unanswered.

This is not a billing error. Errors get corrected. This is a counter practice - add charges, bury them in the paperwork, wait for customers to give up. I haven't.

Chargeback initiated. ACM complaint filed. European Consumer Centre notified.

Zeer onprofessioneel bedrijf dat je oplicht waar je bij staat. Slechte ervaring gehad op Schiphol Airport. Bij aankomst al een verkeerde indruk medewerker toonde al een attitude alsof bedrijf van z’n vader is kauwgom in de mond en petje op niet professioneel.

Vervolgens bleek de gereserveerde auto niet beschikbaar. Ik moest tegen extra betaling verplicht upgraden naar een duurdere klasse. Na ruim 35 minuten wachten kwam er uiteindelijk een vieze auto aan die sterk naar sigaretten rook. Ik wilde de auto weigeren, maar kreeg te horen dat dit niet mogelijk was omdat ik al betaald had. Uiteindelijk heb ik de medewerker laten vastleggen dat de auto al naar rook rook voordat ik ermee wegreed.

In totaal ruim 1,5 uur kwijt geweest voordat ik eindelijk kon vertrekken. Bij het inleveren bleek vervolgens ook nog eens dat er een extra dag in rekening was gebracht, terwijl de auto netjes op tijd was ingeleverd. Tot op heden is dit nog steeds niet gecorrigeerd en ben ik ruim €100 kwijt. De klantenservice belooft dagelijks dat ze contact opnemen en het doorzetten naar de supervisor, maar uiteindelijk doet niemand iets. Absoluut geen aanrader.

I rarely leave negative reviews, but our experience at Europcar Schiphol Airport was so poor that I feel compelled to share it.

From the moment my son approached the desk, the employee’s attitude was unnecessarily hostile, dismissive and argumentative. As I had made the booking, my son asked me to speak with her by phone to help clarify an issue regarding the rental requirements. The manner in which she spoke to me was shocking not to mention completely unacceptable for someone in a customer-facing role.

The attitude from that Europcar employee was nothing short of appalling. It is clear she is quite comfortable behaving like that towards anyone. Fact is, she was rude, argumentative, and openly hostile throughout the conversation. At one point, when I simply asked whether she could check with a colleague or manager to confirm the policy she was insisting upon, she responded with: “You can’t tell me what to do.”

Despite her accusing me of having a “tone", (when it was her who was clearly hostile), I remained polite throughout and simply asked that she spoke to me in a respectful manner, and I would extend her the same courtesy. She then abruptly refused to continue speaking to me and handed the phone back to my son.

What made the situation even worse was that, after eventually checking with someone else, it turned out she was actually wrong.

When my son then politely asked for her name, she first asked why, and then refused to provide it, clearly aware that her behaviour had been wholly unacceptable and completely inappropriate.

Everyone can have a bad day, but there is absolutely no excuse for treating paying customers with such disrespect and hostility, particularly in a customer-facing role. The entire experience was unnecessarily unpleasant and but for us having a corporate account at Europcar, we would definitely not be using Europcar at Schiphol Airport every again. If she worked for me, and I found out she spoke to one of our clients like that, she'd be looking for a new job about now.

Stay far away from this scam company(Europcar Alicante). We rented a car from them in March. When we picked up the car, they pushed an extra insurance package on us costing several hundred euros, claiming that we would then be fully covered for everything. Normally, I would never agree to something like that, but because the whole situation already felt suspicious and because of the reviews we had read about this company, we decided to go along with it. It gave us some peace of mind, since we had already seen many reviews from people claiming they had been scammed.
When we picked up the car, no employee even came outside with us. They simply handed us the keys. We already found this questionable, but because we had just paid several hundred euros extra for “full coverage,” we assumed it would not be an issue. We made several videos of the car beforehand because there was already visible damage on it.
From day one, the car already had multiple issues. There was no windshield washer fluid, the air conditioning barely worked, and to make matters worse, the tire pressure warning light was on because the tires were not properly inflated. We reported all of this, but nothing was done about it.
After our holiday, we returned the car neatly to the designated location. When we handed over the keys, we even asked whether the car needed to be inspected. The woman replied: “No, that’s not necessary because you are fully insured.” We found that strange, but after paying several hundred euros for extra insurance, we assumed everything was fine.
A month later, we suddenly received a damage notice from Europcar Alicante claiming that a compressor was missing and that we owed €400. We did not agree with this and immediately contacted Europcar. We spoke to an employee who initially seemed friendly and helpful. He completely understood our situation and told us he would add a note stating that we disputed the damage claim and that the €400 should not be charged to our credit card until the matter had been fully investigated. According to him, this would not be a problem.
Two days later, they charged the €400 anyway.
The employee had also told us to send an email to Europcar, which we did immediately after the phone call. We later received a generic response from Europcar, even trying to blame us by saying it was our responsibility that the car had not been inspected by an employee — despite the fact that we specifically asked for this when returning the keys.
After doing some research, we discovered that less than two months ago, another customer had been scammed in exactly the same way by this company. Apparently, many more people have experienced similar situations. The internet is full of complaints about them.
We are not letting this go and will continue fighting until we get our €400 back. We have also informed our bank that this company scams customers.
Do not do business with this company, because there is a very high chance you will get scammed.

We have ordered petrol engine car (VW Polo), but at Europcar office at Schiphol airport we were persuaded by Europcar employee (Dimitri) that if we take electric car we do not have to pay for the electricity spent and so we accepted it. Big mistake! When we returned the car and left NL they took 60€ from our credit card for charging electric battery. Our complaints were ignored, no response, nothing, just automated machine reply:
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Beste ,
Nogmaals bedanken we u voor uw contact en bieden onze oprechteexcuses aan voor de vertraging met het analyseren van uw dossier.
We verzekeren u dat we uw dossier zo snel mogelijk zullenbeantwoorden.
We bedanken u alvast voor uw geduld en presenteren onzevriendelijke groet,
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Dear ,
Again, we thank you for your contact and apologize for the delay in analyzingyour case.
However, we assure you that your case will be answered as soon as possible.
We thank you for your patience and present our kind regards,

Europcar Netherlands | Customer Services

Save trees. Print only when necessary.

I was charged €800 of damages.
I'm asking pictures to claim to my insurance and they are not responding from 3 weeks.
I've sent dozen emails and call them, no response at all.
Bad service!