Eu Levi Bewertungen 58

Bought Levi's 501's from John Lewis Glasgow shop. Perfect fit. Delighted with quality.

I bought a pair of jeans from the website which were too small, so naturally sent them back for a different size. Two weeks passed with no correspondence, so I emailed their customer service team asking what would happen. A further week later I had still not received a response to my email AND I received the same size jeans they sent me in the first place.
I sent these jeans back (again) to be refunded. This was over 2 months ago. Since then I have sent numerous emails (none have been responded to) and no refund has been given to me.
Its a shame because I love Levis jeans, but I will NEVER purchase anything from their online website again. For a huge company you'd think this is something that would be top class.

Levis is a major high street stores and would expect sale items to be returned back for money paid but No.
You only have 7days to return if over that and you go back but happy with gift card but No its gone down so you will only get gift voucher for what they selling now. if purchased for £50 but gone to £40 that's what you will get so you lose £10.
This is wrong at least my full amount as I have receipt proof of purchase.
My 1st time never again. Not willing to help even that I was two days late.
Levis big company so why would they bother with my complaint.
Policy needs to change

EDIT: After a couple of months a second pair of jeans started to tear apart and customer services, after requesting all details and photos, just sent a short email stating they would no longer offer warranty on the product. Very disappointing

I bought a pair of jeans. After a few weeks they started to tear apart. I contacted costumer services, they ask for proof of purchase and pics of the broken jeans and they offered me a voucher to cover the cost of a new pair. All in a few days.

I wasn't going to buy in levi's again but after that I will, knowing they stand behind their products

Bought a few products on cyber monday.
Firstly it took Levi's 4 working days to actually start shipping the products.
Secondly, they canceled my order 5 days later without letting me know why. This was after I'd paid for the products and without issuing a refund.
Thirdly, they still won't say why they canceled my order. Their e-customer service won't get back to me.
I have gotten my money back, but that's about the only good thing I can say about this experience.
Still love Levi's jeans but their online experience (post checkout) is absolute sh1t.

Really Bad experience. The shipping process is incredibly long. I ordered during the black Friday and it was their excuse (well...I think it is not their first black Friday so they should have been prepared... especially for a brand like Levi's).

The order has been shipped 7 days after the black Friday. In Spain they use Correos Express services and 7 days after the shipping I have no news of my order.

I will never use their "e-commerce" website again !

I have now waited two weeks for my order - it still has not been send. Written to emails; one to hear what was going ond and one to cancel the order. I only have gotten a respond to the first. Called them several times without getting through, left a dozen voicemails with my number (still havent heard from them). I just want to cancel the order now and it seems impossible!!

I waited for over two weeks for my parcel, called them...got a new order number (no idea what happened to my last order, and no explanation) -but it arrived three days later.

Commande de deux jeans en solde, livraison par colis privé.

Colis perdu par le transporteur, pas de téléphone en français sur levi's :o

Sav sur levi's qui répond quand même aux mails, ouf, mais demande plusieurs mails de relance afin de faire quelque chose.
Remboursement de mes jeans au bout de plus de deux mois, au lieu de m'en renvoyer au prix soldé sans me demander, pas de geste commercial, pas d'excuses...

Bref pas top...

I regularly buy Levi jeans. If you carefully read the comments and reviews on this site - you will not be disappointed. For myself, I chose the classic model Levis 501 - sit perfectly and very well worn.
If you want to save a little - watch for discounts and sales.

They use FedeX even though they ship it from Germany and it's very slow comparing to DHL. Otherwise things are normal.

I made an enquiry on the website regarding one of their products. Five days later and still no response. I guess their not overly bothered about making money so I spent mine elsewhere.

I've also found recently that Levi jeans seem to becoming very substandard in quality for the prices that they retail at. Out of five pairs I own which are supposedly 34inch inside leg measurement only one pair is, and then only just. The others vary from 33 to 33.5 inches. It's really not good enough and they don't do small waist size with longer legs. They need to realise not all slim people are short and not all fall people are fat!
Won't be buying Levi jeans again unless they ever address these sizing issues.

Le site comporte de nombreux bugs : paiement impossible via CB (essayé avec plusieurs CB qui ne posent aucun problème ailleurs), j'ai dû me rabattre sur Paypal. Aucun email de confirmation de commande ni de numéro tracking du colis envoyé par email, tracking sur le site très imprécis j'ai dû aller sur le site d'UPS pour rechercher l'information que mon colis avait été déposé dans un relais, aucun message dans ma boîte aux lettres.
J'ai retourné l'un des articles et demandé un échange et 10 jours après, bien que le retour apparaisse bien dans mon suivi de commande sur le site je n'ai aucune nouvelle, aucun envoi n'apparaît dans le suivi, pas de remboursement non plus.
Le lien du service d'assistance sur le site français renvoie vers le service clients US, en anglais. Il faut changer manuellement l'adresse http dans la barre d'adresse pour tomber sur le bon site du service client français !
Bref, une honte pour une marque comme Levis. Je n'ai jamais vu un service de e-commerce aussi pitoyable.

Placed an order online on 11th July 2015.

No delivery after 10 days. I emailed (and in fairness, did receive a reply within 24 hours) which stated "Sadly we need to inform you that due to a technical issue all orders placed on the 11th of July weren´t transferred to the system and therefore couldn´t be processed. The department we have forward your case to is currently trying to retrieve the orders so that they can be shipped. In case this is not possible we will refund the payment immediately. We would like to apologize for this delay and inconvenience and kindly ask you to give us a little time before we will let you know if your order can be shipped or not.
We would like to apologise for any inconvenience you may have had."

After nothing was received, I emailed their customer services team again on 27th July cancelling my order.

Early on 12th August, I'd found that my Amex card had been authorised. I emailed about this. Would you believe on the afternoon of 12th August, my order arrived, despite my request to cancel the order back on 27th July.

Quality wise, the product is fine, and a fantastic price for this particular brand. However, must say that the whole process hasn't been their finest moment.

Intéressant si code promotionnel. Fiable. Je recommande.

Ma commande est un cauchemard.
Ils ont mis, 4 jours, pour me fournir le numéro de suivis.
Ensuite cauchemard, UPS une fois de plus prétend qu'ils ne trouvent mon adresse, pourtant sur google map on trouve sans problème.
Bref, j'ai envie de tout cassé, car je viens de passer 3 heures au téléphone, car ces abrutis, ne savent même pas ce qu'ils font.
Cherchez UPS, gouesnou, vous verrez le nombre d'avis négatifs, y a que ça....

I went to the levi stores in Glasgow and Edinburgh and got great service in both. As soon as I walked in there was someone there to help me straight away and knew exactly what jeans would be best for me when I told them what I like. Will definitely be going back and making future purchases.

I don't know if I should write in english, but every time I try contacting Levis, they say they don't understand me, so just in case they see this, I shall do it in english.

I tried ordering two pair of jeans, saturday, the website said "thank you for your order, you will recieve an email with your order information in 30 min"

I never did....

There was no way of contacting Levis, the phone number dosen't work (and anyway they are closed in the weekends) there is no chat live funktion.
The website kept saying "down for maintenance" just after i placed my oder, so there was no way for me to know if the order had come through, just my paypal email that said the money was received I guess..

I hope I hear from Levis, and then I will cancel my order, this is just so not acceptabel.

Now I am not a computer genius, but I dont think the order confirmation and the wesite maintenance, has anything to do with each other, so I dont see why I din't get the order confirmation after my order placement?

I really hope Levis see this, but I don't think it will change anything, there is absolutely nothing they can do or say at this point, that will make me think positive about there webshop ever again.

Am so disappointed, I really thought a big brand like Levis would have there things in order, but I guess I was proven wrong.