Ernest Jones Bewertungen 

no problems with site or ordering procedure (and 10% off)

Preston store manager and her team are the rudest shop assistants I’ve EVER encountered.
Their whole manner is demeaning and unprofessional and despite this being raised with head office - the response was ‘some of the team don’t fully know the refund rules’!
Well here’s an idea - try training them in basic courtesy or get rid!

Easy to use and spend loads of money

Was easy to navigate the website, found what I wanted at a really good price on sale.

Gil was amazing, and deserves 5 stars, she really helped us and nothing was too much trouble. She advised us and we came away with exactly what we wanted.
Unfortunately, a male member of staff, I think called Jacob was very unpleasant towards his colleague which reflected badly in the whole experience! Whilst the computer was playing up he pushed his way in and tried to take over as and patronised her in front of us. Will Definitely think again about walking in the shop if he’s there.

very easy to use

easy to use website
large choice of jewellery in the area
very pleased with my choice of ring

Huge thank you to the gentleman working in the Meadowhall Store on 17th October. He was super helpful and patient. We bought the most beautiful ring for my daughter as a special moment to mark a special occasion. He really helped to mark the occasion by listening and taking an interest in wishing our daughter well.

Had to log on a few times to get ten discount code to show peoperly

Very user friendly website

Having gone to Merry Hill shopping with my wife, she has been looking for a diamond ring for sometime but had as yet found anything she particularly liked.Whilst at Merry Hill my Wife saw some rings in Ernest Jones Jewellers in the mall we went in to investigate.We were met by Chrissie a salesperson.She spent time with us both and showed and advised my wife on real and lab grown diamonds,my wife was really impressed and interested immensley.The result was our purchasing of a diamond rings and ear rings and is over the moon.The rings are to be obtained in correct sizes and delivered to the store in the next few days.We would like to thank Christie for her time, experience and knowledge for her efforts to enable my wife to obtain the very nice articles she has desired for some while.

The online order and payment system worked well together with a call to a member of the Ernest Jones team.
Thank you.

I was given a service award by my employer and found a Tissot watch that I decided to purchase. Debbie (store manager) was extremely helpful in assisting me to order the selected watch into the store, as it was an online exclusive, and helped me with the purchase as my employers service award was in the form of several digital gift cards. On the day of collection the team in the Norwich store were very professional and polite, just the sort of service you’d expect when dealing with a reputable jeweller.

Worst experience ever.
I took my engagement ring for repair and since the first interaction my experience has been shockingly poor.
I dropped my ring to the store in July and till this date I have not yet been able to pick it up.
After providing all the information required in store they emailed me again asking for the same documentation (insurance documentation) which I provided.
All the communication with them regarding updates have been made by me and never initiated by them.
I called over and over again and have received a number of different unreliable updates.
I called them 2 weeks ago to again ask if my ring was ready and they said that it would be in store on the 3rd of October and ready to be picked up by me and I just needed ID and the code provided over the phone. As you can imagine the day came and I received 0 communication from them. I called them yesterday and they said that the ring has been in store for a couple of days but no one has contacted me to advise.
I have made my way up to the store to pick it up and provided them with the relevant details to pick up just for the manager to tell me that my husband needs to be the one picking up because the insurance was on his name. This was never said to me over the phone or email otherwise I would never have left work early to pick it up in the first place. Again while I was in store they could not find my ring or my insurance paperwork after I provided TWICE. I’m disappointed to say the least. The ring and insurance costed money for the service to be this poor. I will not buy from this store again and never bring my ring to be fixed in this branch. All of this and after 3 months I still don’t have my engagement ring back.

Happy with the site and layout.

Would have liked more options for picking up in store, with different days and dates.
Hoping for a smooth pick up in store.

I’ve purchased a few watches from your Lancaster branch over the past 3 months, I’m a satisfied customer looked after by the marvellous staff there, they are a great team professional and they know their products have the knowledge to explain to their customers, there are very friendly and make you feel welcome thanks to your staff I’ve bought 7 watches so a big thankyou to the manager Louise and the great team around her grace Jess samara and Izzy keep up the excellent work you are all going

So disappointed with the Customer Service department regarding a recent repair enquiry. My engagement ring, bought a few years ago, lost a small diamond after one of the claws was damaged/ broke through general wear and tear. Due to the tension setting design of the ring, I am being told that the ring with need a noticeable platinum bar down the centre of the ring to secure the remaining diamonds. I have been quoted £300 for the repair. I have no issue paying for replacement diamond and the broken claw but I am astonished they are wanting to charge me for what is essentially a redesign of the ring because of the flawed setting method. Broken claws are so common place. I must have knocked it and broken it, entirely my fault. The poor design of the ring is not my fault. Not only am I expected to pay for something I'm not responsible for, my engagement ring is going to look different. Not only that, the staff I've dealt with have been especially rude. The manager of the store I sent the ring to couldn't tell me often enough that the design of the ring was no longer in fashion. A certain Customer Service advisor was dismissive and rude, including saying that she wasn't allowed to give me the workshops number, however a quick phone call to an EJ shop had staff there giving me the number. I've asked for a breakdown of the quote into specific charges, materials, labour, etc and I've been told I can't have one. As a big company, they should be being showing much more transparency. How am I supposed to compare with other quotes? I have a few EJ pieces, including my engagement ring and wedding ring, and they are all beautiful but the attitude and downright rudeness I've experienced over the past few weeks has ensured there will be no further purchases. Seeking further advice. May also lodge a complaint regarding certain staff members. May not. Disappointed doesn't cover it.