enercare.ca Bewertungen 1.003

I took the day off work to have a condensate pump installed. Customer service arranged for a technician and not an installer. :(
Fortunately, 30 minutes after I was told this - the assigned technician (Lucas G) said he was going to install it himself. This technician has come to my rescue a number of times when other Enercare technicians have not. He is highly skilled and extremely due dilligent. His custmer service demeanor is beyond reproach. Thank you again, Lucas!!

Thank you Adrian Laforteza from Enecare, for excellent work in diagnosing and solving the electrical issues. I was impressed with your professionalism in explaining the issue and providing the options to me. You worked with efficiency and competence that I felt I had received good value for money.
Thank you!

I have been making monthly payments for 2.5 years due to a contract that was entered into by the builder without my knowledge or consent. To date, I have paid approximately $1,900.
I clearly stated that I do not have a signed agreement. They have been unable to provide any contract bearing my signature, and instead have attempted to negotiate a settlement. Initially, they requested a buyout amount of approximately $2,200, later reducing it to $1,500 + HST. They also stated that they would remove the tank only if I signed a confidentiality agreement.
I have already paid approximately $1,900 for a unit with an estimated market value of $1,000–$1,500. Despite being unable to produce a signed agreement, they continue to demand an additional $1,500 + HST. They are continuing to charge me unfairly without proof of an authorized contract.

Recent experience indicates they are not professional about their services. On January 28th, 2026 a service was booked for regular furnace & AC maintenance. Technician called me and told he will be here in about 15min. He never showed up. Later Enercare send me email invoice. Though invoice bill was $0.00 as I had contract of rental equipment with them. I replied through email and said, nobody showed up for maintenance. I called their customer service and talked to him about this issues and requested to speak with their Supervisor. Supervisor was not available until 9am. I requested him to ask his Supervisor call me back. Since then I didn't receive any call or any update on this matter from Enercare. I lost confidence on their service standard and didn't call for further maintenance yet.

Please DO NOT sign up, for Enercare's Protection Plan for Furnace or Air-Condition. Speciously, Do Not enrolled into promotions... free for 12 months. Enercare will send the technicians upon customers' request if any issues arise to diagnose and fix Furnace or Air-Condition as part of their maintenance plan, BUT "be Cautious," that you might take a significant risk of loosing your entire unit. Most of the time technicians declare,"Fail to Operate" during inspection, more over, suggest you to fix with larger bills or even try to convince to buy and install their own units for profit. In addition, customer service will continue to bill you even after the free promotion has over. Even though, you have called and cancel the services before your term ends. Enercare customer service team members are well trained to not to follow proper protocols.... even on their managerial level....SCAM SCAM SCAM.

I have been trying to find a person to talk to about the ever increasing cost of our water heater, with no success. They don't even come out and service the thing. It's getting older and the cost just increases. A very frustrating experience.

I called Enercare for a furnace repair. Their technician inspected the unit and told me it was completely unrepairable and required a full replacement costing $2,500–$3,000.
Luckily, I got a second opinion from another company the next morning. Their technician diagnosed and fixed the issue for only $130. My furnace is now running perfectly. It is incredibly disappointing that Enercare tried to push a $3,000 sale on a problem that cost $130 to fix. If you use them, always get a second opinion.

Enercare red-tagged our furnace claiming a cracked heat exchanger and aldehyde leak. The tag had no technician name or licence number, and the TSSA box wasn’t checked. Independent inspection found the alleged crack could not be located, and CO levels were safe. Extremely poor transparency and frustrating experience.

The recent blizzard left our Toronto roof with a treacherous ice dam which finally collapsed and damaged some of the Enercare connectors on our outside wall. Derek and Chris showed up within 24 hours, as scheduled, and fixed everything perfectly in less than a half hour. They were personable, friendly and knew exactly what they were doing. Great guys!

Scam artists. I moved almost 6 mths ago and they have bugged me saying I still owe for 2 mths which falls after I moved. I had called them before I moved and emailed them and paid my final bill and sent them the receipt I had received from them that I had paid my final bill. They have now finally corrected their mistake but now want me to pay the interest fees. Scammers. Make sure you keep all your receipts and good luck with canceling them it is hell.

I am sharing this experience to prompt a formal response from Enercare and to assist other consumers in making informed decisions.

This review is based on documented communications, billing statements, and Enercare written responses.

1. Significant Promotional Incentive – Delays & Inconsistent Information

Enercare offered a significant promotional incentive via a Mastercard gift card tied to the installation of my heat pump and furnace (completed November 14), stating it would be issued within 4–8 weeks.

What occurred:
-No specific fulfillment date was provided.
-As 8-week timeframe expired (approaching Christmas period), the incentive had not been issued.
-Customer service representatives were unable to provide documentation or clarity.
-I was informed that a different installation date was being used to calculate eligibility, but no written confirmation or explanation was provided.
-Requests for escalation were declined.
-A written escalation to the Office of the President went unanswered.

The incentive was eventually issued ONLY after persistent follow-up and formal escalation. The process lacked transparency, clear communication or any respect for me as a client.

2. Installation Execution & Cleanup

On installation day, the crew left:
-Nails in the basement, staircase, and driveway
-A laundry detergent bin containing oil at end of the driveway
-Removed equipment components

Multiple return visits were required because installers were unable to complete integration of the Lennox thermostat with the King Home heat pump and Lennox furnace. A senior technician attended without adequate briefing and was also unable to resolve the issue without contacting the thermostat vendor.

Throughout this process, I felt like a test case rather than a customer receiving professional installation of essential heating equipment. Consequently, my experience raised concerns regarding preparedness and system familiarity. Customers should not be left to feel like this. The experience also demonstrated lack of consideration for the amount of time I needed to take away from my job.

3. Warranty Representations & Missing Documentation
The Executive Escalations response did not address contradictory information I received regarding warranty coverage and post-purchase service obligations at the time I bought out the equipment — a transaction exceeding $20,000.

Nor was any explanation provided as to why warranty registration and equipment documentation were not supplied at the time of purchase. Such documentation should accompany any outright sale.

Subsequently, I was advised that only a 10-year parts warranty applied and that labour coverage would require enrollment in a paid maintenance plan. This clarification occurred after purchase, not at the time of transaction.

For a transaction of this magnitude, clarity regarding warranty and service obligations should not be retrospective.

4. Billing Reconciliation – Contradictory Representations

Following buyout of the rental equipment, billing discrepancies arose.

In a written response to a BBB complaint, Enercare indicated that the account had been reconciled and that payment adjustments had been applied internally, even if not yet visible online.

However, days later, I received a bill that confirmed the account had not been reconciled as represented, and over $13k was alleged owed.

The billing statement did not reflect what had been communicated in writing. This contradiction between formal complaint response and subsequent billing documentation is concerning in that it materially undermines confidence in the ability of an organization such as Enercare to manage accounts accurately.

5. Lack of Accountability and Customer Follow-Up
I completed customer surveys clearly requesting follow-up. No contact was made.

The eventual response from the Executive Escalations Team addressed warranty and billing mechanics but did not substantively address:

-Incentive handling delays
-Escalation refusals
-Installation deficiencies
-Cleanup concerns
-Contradictory warranty representations
-The billing reconciliation discrepancy

No apology was offered. No acknowledgment of customer impact was provided.

Overall Assessment
The purchasing process was convoluted, inconsistent, and not customer-centric. This has been the most unsatisfactory consumer experience I have encountered. Enercare’s handling of this matter reflects significant concerns regarding transparency, internal coordination, communication accuracy, and corporate accountability. A response that avoids addressing documented contradictions and service deficiencies does not constitute resolution.

Technician recommended a part repair and suggested a plan upgrade.

Asking him, phoning and emailing, I could not get an answer about the price of the replacement or the terms of the upgrade. Enercare repeatedly tried to schedule an appointment for repair without telling me the price. They said, the technician will tell you when he arrives. Who is going to set aside time for a repair that could be $30 or $1000+? Sneaky tactic for extracting money from consumers

Horrible thieving company. Read the small print because they lock you in on a forever contract and promise 100% customer satisfaction but for 5-6 years I’ve been a victim of their scam and stuck with garbage product with high monthly fees that they just bump up when they feel like it. Avoid these thieves at all cost. 6 years later and 4000 dollars to get out of this scam. They would rather lock you in than give good customer service…….. avoid avoid avoid

Curtis was very polite from his call to let me know he was on his way to his work on my furnace. He gave me a full review when he completed the clean. Then gathered his equipment and departed.
Thanks Curtis.

We have tried to formally dispute the charges and they have refused to cancel our contract for the water heater at Enercare.

My husband and I have been loyal customers for 10 years. We recently decided to purchase a new heater to reduce our expenses, as we are in our 80s and living on a fixed pension. Despite notifying them of our intent to cancel and requesting that they pick up the tank, we were told we owe an $800 cancellation fee.

When we requested a copy of the signed contract, we were informed the agreement was made through the individual who installed our furnace. We never signed a contract with Enercare and do not agree to these terms. We find the ongoing invoices and collection calls to be harassing, especially as we are both dealing with serious health challenges, including diabetes and prostate cancer.

We have already contacted CityNews regarding this matter and are prepared to go public with our experience if this is not resolved. We have requested that they cancel the account effective immediately, waive the $800 fee, and arrange for the removal of your equipment. Of course nothing has happened.

Shout out to Bob & Nolan who replaced the tankless water heater for Paulette & Paul. They were very professional, polite and efficient. They answered all our questions and cleaned up after. It was a pleasure to deal with them

Enercare Furnace protection plan is only cancelable on your contract date. You are on the hook for paying out the remainder of the annual contract if you move or cancel prior to the anniversary date of the contract. Moved out of my house in January, and they are charging me until July. I should be able to cancel the contract with a reasonable fee or penalty. Paying 6 month of services without receiving any services is unacceptable!

Dontcare should be the name their techs don't even care and their call center can't speak English. Their installs are done by kids that don't know what their doing.

Got hot water tank exchanged with a reliance tank in November . When I got maintence done on my furnace and was suggested to do so ,as it was rusting and old . Anyway , I got told I would also get a $1000 prepaid Mastercard .
First there was an Miscommunication on whether my 2 tanks were exchanged . That took a couple months of reliance and Enercare not knowing if my old tank was dropped off . Then finally that was taken care of . Then my contract with Enercare was lost and I couldn’t get the prepaid Mastercard until it was found .
They did an “ investigation “ and apparantly found it . It’s now the middle of February , and still no Mastercard. . They told me it would take up to 12 business days to get in the mail . I’m still waiting …..
Horribly frustrating experience . Too many calls to them to get no answers .
They need to be trained better .
Communication sucks .
Never again .

Luca C. Did a great job
Explaining as he went along