Elephant Bewertungen 

Good Bye elephant Insurance :)

After submitting a compliant via their website, both the online customer agent and the person who reviewed my complaint has demonstrated that they really care about their customers. Thank you so much for everything you guys really rock!

50% in crease on this year renewal vs last year. Seems to be a common issue. Lack of transparency and no explanation given despite calling their support lines. In fact the operator i spoke to used the call to in fact increase the quote further citing my job title as manager meant i was more high risk - despite the fact I don’t use the card for work or commute by car. Unhelpful and untrustworthy. I will swap and find much cheaper quotes using comparison site…can’t help but think i will have to do the same next year though as this seems the scam of the ages in car insurance.

Absolutely woeful and non-existent customer service. Rang up to ask about a very important detail of my insurance not listed in any of the documentation or FAQs and the automated phone menu simply disconnects you automatically and doesn’t offer a callback service. This is not be allowed by the regulator and is disgraceful.

Multi car renewal quote doubled from last year at £600 to £1200 this year. No personal circumstances have changed. When I challenged this over the phone I was told this is just the cost of living increase. How is this justified?

They priced up my policy monthly from £101 to £183 and cancelled it because of priced up however they refunded my money for 5 days remaining balance of policy.
They now required £183 for last payment after cancelled it.
They are worst insurance company you can work with.

2022 car insurance £130
2023 quote £253

I've not claimed
I don't do as many miles
Car is in a safe location
Car is well maintained.

The reason I got told was based on my profession I am more of a risk driving.

I work from home as an infrastructure specialist and line manager.
Then I got told it was the cost of living.
Then they knocked £40 off as I am a loyal customer.
Needless to say not only did they lose my care insurance but my wife's too.
Made sure that our new insurance are not part of the admiral group too.

Our multicar quote this year was £536

I drive a vauxhall corsa 2015 which I bought new in 2015
The wife drive a hyundai i10 2015.

My brothers BMW is cheaper to insure than an i10 apparently.

Renewal price was almost double that of the year before despite no claims or changes to my policy. I would not recommend Elephant.

We were hit by an Uninsured driver in January 2023. It was a simple case and had supporting dashcam footage.

- I submitted our claim on the 17th January.
- We were told to await contact from NARG group via email (even though I had signaled the car would be a write-off on the online claim form). We never heard from NARG so we called them as per the guidance after 48 hours. The company told us that they had declined the repair and already sent it back to the insurance company.
- We called Elephant who were unaware of the rejection from NARG. We explained over the phone we believed the car would be a write-off. Initially the call operator tried to get us to another repair centre but then after repeating we believed the vehicle was a write-off, they asked to send photos of the damage which we did and after six days, they agreed to write off the vehicle.
- We then played a bit of phone chess to get a better deal and they paid us out for the vehicle.
- I was told someone would contact me to discuss claiming the excess back, however, they did not back up this promise or respond to my emails. I eventually called Elephant and they told me as the driver was uninsured we would have to go through Admiral Law to claim the excess back (see my other reviews for that saga).

I am unsure why Elephant does not talk to Admiral Law on your behalf. It's as if Elephant had sorted their side and decided the rest wasn't important. I do not understand why if my driver was found not at fault, we aren't given our £310 excess and then the insurer makes a claim to MIB on our behalf for the funds. It's just a convoluted system that causes unnecessary stress.

I don't think we will renew with Elephant again.

Absolute pain in the bum to cancel. Cancelation fees are sharp. Annoying.

Terrible insurance company and dreadful customer service !

I just left this bad insurance company after 4 years with them ! The customer treatment really bad and their staff needs more training to how keep their customers satisfied! My advise to be away from this untrusted company.

I changed from Elephant to Aviva recently and got far better insurance for half the price. Also when I tried to claim for someone rear ending my car Elephant wouldn't process the claim. This is a poor company, get your insurance elsewhere.

Ibti was super helpful! Managed to help me match a quote I received from another comparison site and was so smooth with getting it sorted! Highly recommend. Great customer service.

Impossible to cancel auto renewal. I was given a price much higher at renewal so I went to cancel it, however it is literally impossible to do so via their rubbish system.

If you manage to find the button to cancel it, the system loops you back into the quote system and then away from the entire page. The chat bot system is utterly useless. They have lost me forever. Good job elephant!

9 years as a customer. Today I have left as they increased my renewal quote 80%+ with no reason. I asked them to explain why x2 and I was ignored. A new quote was offered but it was no where close to other quotes I have received. I requested for them to answer my complaint and explain and the online chat went dead. Closed down? Very disappointed, I guess I have dodged a bullet looking at the below reviews.

BEWARE - despite calling every year to discuss my renewal and talk about how to lower my price, over the past 6+ years no agent ever asked me about the "value of my car" - given they offer car insurance, never ask, and it is not on any of your documents (actually hidden away deep in their portal) they do not factor in any depreciation or ever review the value of the car meaning like me you could still be paying for insurance of a £16,000 car, when actually your car is only now worth £7,000!!!!

This is an absolute joke given that if you where to ever make a claim, they would not pay out based on the £16,000 worth of insurance they are happy for you to be paying for, they would pay out based on "market value" (which all of a sudden they can look at, find, and use), then take off your deductibles, leaving you with likely the minimum amount possible for your insurance pay-out

To be honest, I am not sure how what they are doing is legal, knowingly selling and re-selling you insurance at a much higher rate than your need, to then only pay out at a much lower level!!

I was with them for 12 years... not any more

My renewal was over £700, where as I have now got a new plan for £350 (with better benefits!)

Absolutely shocking, always want customers to do leg work. Read through reviews below and can agree this was my experience also. Sophie (a manager) remained vague and unhelpful. Forever chasing them to respond, never do, left complaints and now resorted to Trust Pilot which I have never done before but its disappointing beyond belief. Raised many complaints to move forward. Unethical and mug their customers off. Don't waste your time with this company and do NOT commit with them and fund this terrible service. AVOID

Just got a quote from "apparently cheap car insurance" and was a MASSIVE hike in price compared to ALL other places I was trying! DOUBLE the cheapest quote I had elsewhere. £200 dearer than the dearest elsewhere! RIP OFF COMPANY.

I am a supposedly 'loyal' customer of this company. I wanted to renew with them and got a quote a few days ago. Today I rang to accept the quote, only to find it had gone up by £200!