ElephantBewertungen 

On two occasions they put my insurance up (once by £100 and a 2nd time by £134!) a month because they said they had information about my claim which I had already declared and said I didn’t know the settlement amount when taking out the policy! They then said my son had a claim because I had accidentally clicked yes on a previous compare quote (apparently according to Elephant information from previous go compare quotes is proof!). Even when checking he had never had a claim they still would not remove it because they said the information from the claims database may be wrong! To add he didn’t even have a driving licence on the date I’d accidentally put the claim on a quote! Horrendous company and would never use them again! And then when I raised a complaint, the man told me there was no point because it wouldn’t be upheld because they’d followed the policy and procedures! So basically they can use false information about you to increase premiums. Absolutely crooks!!!

First class very satisfied with the service.

Its cheaper then other insurance companies and alots of help full for new drivers

Good service

Best All good

Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleasure speaking to him. I was happy with the final price and renewed cover. He then mentioned that he'd only been on the phones for a week - he seemed so experienced that I thought he'd been doing the job much longer. Thanks Jonathan - Elephant are lucky to have you!

Good price and good service from the website

The staff who took the details and arranged the insurance was very helpful and clarified everything

18 months ago my ex partner wrote off my car whilst insured to drive it. I was also dealing with the aftermath of an abusive relationship making an already difficult situation even worse. Despite chasing repeatedly for updates and making formal complaints, i am still waiting for my claim to be settled. Ive been left without a car for over a year! The vehicle has only just been collected and removed yet still no pay out. I am also still paying off a loan on for this car. A 18 month delay is unacceptable.

Great price and easy to purchase. Documents sent as expected and handy app to use.

Easy process and good customer support service.

Been with elephant 2 years, up to now not had to make a claim, unfortunately was crashed into the other day and car written off. Elephant have been nothing short of excellent in how they have handled it, they settled my anxiety from the get go as I have never been in the situation before, they have arranged and pursued everything for me and provided me with a settlement within 5 days. I am very satisfied with Elephant, the customer service is great ( I also always seem to reach an English call centre which is an added bonus)

I got a quote from Elephant 1 month before my current policy was due to expire. The quote was valid for a month so I held off buying. When I came to take the policy a week or so before my policy expired, the payment failed and I was told to call. They said they couldn't honour the quote and they requoted me £100 more. Now I am in a situation where all other insurers are obviously higher than they would have been 1 month ago as it's so close to my current policy expiring. Thanks for costing me £100.

Ever tried to actually speak to renewals? Don't bother, you'll never get through. Won't be renewing with them.

Extremely terrible experience, yes the offer cheap prices but from the “automatic” renewal almost charging me then I got new car insurance because I got a new car and was cheaper elsewhere and they have failed to tell me that someone has made a claim of over £1000 on my insurance loosing my 3 years no clamis and increasing my new policy over a scratch that I settled privately, wouldn’t recommend if there was a 0 star option I would have definitely chose it

My car was involved in a crash in January when someone hit my parked car and drove off. Four and a half months later, I have a car with a fault that didn't exist before it entered their appointed garage (Steer Heathrow), a closed complaint, and no explanation I've actually been able to scrutinise.

On the fault itself - The garage returned my car with an Electric Traction System warning that was not present when they collected it. Elephant's solution was to ask the garage to diagnose their own work (which took them an additional 2 months), pass that report to their own internal engineers, and conclude on that basis alone that the fault was unrelated to the crash. A closed loop that conveniently absolved everyone involved of any responsibility. No independent assessment. No alternative explanation for how a fault appears on a car that wasn't showing the error when it went in. Just a decision, and a closed complaint. I'm now left with the hassle and cost of diagnosing and fixing this issue myself.

On the process. Four and a half months of being told things would happen, and then nothing happening. Every single update I received, I chased myself. Promises of callbacks that never came. Six weeks passed after I opened a formal complaint before I even heard from their complaints team and that was the conversation to tell me that they were offering me mediocre compensation and closing the complaint. When the complaint was finally closed, I still had to chase for another 10 days to get my own car back. I still haven't received the diagnostic report that supposedly justifies their decision not to fix it, making it harder and more expensive for me to find a garage to fix the remaining issues myself, as well as preventing me from being able to escalate the matter further with them or the financial ombudsman.

Every person I spoke to was polite. But politeness with no follow through is just a very pleasant way of letting someone down repeatedly for four and a half months.

One of the worst customer experiences I've ever had.

I would give them 0 star if there was an option really stupid company I was adding my new car with them but their quotation was tooo high so I decided to leave and they charged me 60 pounds for cancellation

Been with elephant for the last 2 years. Have 2 cars under multi cars insruance. Unfortunately a vehicle hit BOTH my cars in the middle of the night. And the cars are written off. But elephant only wants to pay us 20k.... When the car is worth 30k... And I told them when buying the insruance that the car is worth 30k. So how they are able to value it at 20k when they agreed to insure it for 30k is unbelievable. The cheapest car on auto trader is also 31k....so that's all you need to know. Just be careful as they will not pay your car in the event of a claim...

They increased my insurance after receiving NCB confirmation of 6 years instead of 5 (which I wrote in the application - and understand it‘s my mistake).