EasyTerra Bewertungen 729

Clear overview of costs and ratings per company, easy to find the best rental car at the best price, in any country (I've been to). Since a few years, every car I've rented is through EasyTerra.

Slechtste ervaring OOIT. Auto geboek om vervolgens een auto te halen bij Wiber in Alicante. Hier werden we na 2 uur pas opgehaald door de transfer, omdat ze de verkeerde locatie weergeven. Daarna hebben we onze auto gehaald waarbij er dubbele tarieven werden gerekend. We moesten even 30 euro pp extra aftikken voor de fees die kwamen kijken.
Daarnaast via EasyTerra een verzekering afgesloten en bleek deze bij het ophalen van de huur niet geldig te zijn bij Wiber.

Contact gehad met Easyterra en een slecht engels sprekende meneer aan de telefoon. Die totaal niet inzag wat er was en probeerde mee te denken. Het enige wat ik hoorde was dat hij niet 10x wilde uitleggen.

BOEK NOOIT EEN AUTO HIER. Liever duurder dan jezelf naaien voor een extra bijna €500,-

I've used them in the past--they work well if every duck is in a row.

This time our flight was delayed over 7 hours, and when we arrived, the FOX/Eurocar desk was closed--and we needed to get a car to drive to our destination another 2 ½ hours away. I had called FOX during the delay, but was told there was no way they could pass word to the desk in Atlanta.

After the fact (and after we paid for another rental car) FOX said they didn't have our money, but that EasyTerra did.

I filed the refund request online. They replied with an email asking for details. I got a letter from Southwest admitting it was the airline's fault we were delayed. I also called EasyTerra, and spoke with Andrew, who affirmed if I sent everything in via email it would be handled.

Not a word from them now for almost a month. I keep sending emails with the attachments they requested, but no replies.

I lost money that I don't have to throw away.

They lost a customer who will tell others about this kind of customer service. Zero integrity.

Did exactly as described with no dramas and helpful reminders

Mij werd een auto met GPS beloofd. Het was geboekt en betaald. Bij aankomst diende ik het dubbele bedrag te betalen, omdat de enige auto met GPS twee keer zo duur was. Meermaals mijn klacht gemeld, nooit meer iets gehoord. Easyterra is onbetrouwbaar, misleidend en handelen geen klachten af.

Second year of using them - excellent again - will be back :-)

Top site voor car rentals. Altijd goedkoper dan de bekende verhuurbedrijven. Prima service, duidelijke site.

Major problems getting correct refund, unfortunately. Previously has been ok. Considering changing car rental service.

Very good information before picking up the car and before returning it.

Ik heb al meer dan 10 keer een auto gehuurd bij easy terra. Nog nooit problemen gehad! Als je alles leest als je boekt, de juiste creditcard gebruikt, die van jezelf als je bestuurder bent (iets dat overal vermeld wordt) is er geen probleem! Ik blijf m'n auto's bij easy terra huren!!

Company suddenly changed our car pickup. Costing us a lot of time and extra cost. Little effort was made to fix our problem besides finding a new car for way more cost…

I am a customer at Easy Terra for about 7 years and rented more than 20 times with them but this time it went very wrong when I wanted to change a booking.

Easy Terra has a 48-hour free cancellation policy.
Before the 48 hours had passed, I noticed that renting the same car under the same conditions was now €70 cheaper, so I wanted to cancel the rental and make a new booking at the lower price.
As it was no longer possible to cancel via the website (you have to call them within 72 hours before the start of the rental), I called them but got an automated message saying that they were unavailable (it was 6:15 p.m.) and that I should call them the next day, i.e. within those 48 hours. I immediately sent a message via their website stating that I wanted to cancel or change the rental followed by an automatic confirmation of receipt.

The next day, I called them in the morning and, despite being able to prove with the email confirmation that I contacted them in time, they refused to credit the price difference, whether due to cancellation or change. They also insisted that I could have reached them by phone, effectively calling the customer a liar.
The only thing they offered was a cancellation charge for €50 followed by a new booking at the low price, which effectively meant a price difference of approximately €20 instead of €70. The customer service representative said he had no access to messages between the customer and the organisation and asked me to email the confirmation, which I did. He then stated that the confirmation did not show any substantive information, which I had already told him, and that he could therefore not help me.
I then informed him that the errors were entirely Easy Terra's fault and that they should provide a solution. He said he would pass it on to another department and that I would hear back. That was the end of the conversation.

UPDATE:
They just called me and told me that they would cancel the reservation and give me a full refund.

wacht helaas al meer dan 4 maanden op afhandeling van een schade.
helaas helaas, op e-mails wordt al niet meer gereageerd.
erg jammer voor een Nederlands bedrijf.

Nooit meer ‘worry free’ met Easy Terra, zomaar €500 euro extra kwijt bij de start van onze vakantie.
Na jaren van goede ervaringen stelt Easy Terra nu ernstig teleur.
Aangepaste voorwaarde in de kleine lettertjes na de boeking tonen dat je creditcard de volledige voor en achternaam zouden moeten tonen, dit hadden ze ook wel eens van te voren mogen vertellen, ik heb toch net met deze kaart betaald? Eenmaal bij aankomst op de luchthaven ziet de geraffineerde autoverhuurder zijn kans en weigert de kaart op basis van voorletters, alle bewijslast (zoals de namen op het paspoort ten spijt). We betalen uiteindelijk aan de balie niet de geplande borgsom maar een tweede keer de huur, beide betalingen zijn met de Visa kaart die de partij volgens de voorwaarde toch niet zouden accepteren? Zowel Easy Terra als de Auto Via wijzen vervolgens naar elkaar, we krijgen mooie worden maar aan het eind van het verhaal krijgen we van geen van de partijen geld terug en betalen de huurauto dus twee keer.

Easy to use interface with competitive pricing. I mean it's cheaper. Thanks to EasyTerra.

Rented a car via EasyTerra. They indicated that an additinal driver and babyseat would cost approx. €22. When we got to the car rental (OK Mobility) we had to pay €154 (650% increase). They said this happens all the time with EastTerra they lure you in with low prices and then when you are at the desk the prices are much higher. Very misleading and dodgy practices. Service desk subsequently says this is the prices of the rental company which they can’t influence. Worst experience, never rent here I would say

Always a pleasure to book my rental cars through EasyTerra. Easy process great price comparisons with reliable car rental companies and good and fast service.

I booked a car trough this company and they are JUST broker
I signed at police t be covered for any damagage by the company Rentalcover.com and paid them alot to be safe.
I apeared on time ad asked for my car by DelPasso and they made everything ready to hand out the keys, but before I had to pay €220 for nothing as I had paid already to Retalcover.com
They made laugh of me internal ( I understand most of it as I can understand Spanish)
I was pissed of and told them that I would not pay more The desk person Florian Neacsu said if you dont pay we will keep the key here and nothing will be refounded
What is that good for I was unwilling to pay but my TRUST to ANY CarRental Company in Malaga Airport is at the lowest level and I wil Never EVER rent from here again

THE company EasyTerra refuse to refound my insurrance that I paid 2 times so both EASYTERRA and DelPasso are criminals SO NEVER BOOK HERE

Great service, simple UI. Always been reliable and have a good match between the assessment on their site and the actual rentals.

Not Recommended. There is no way to contact the company. No phone number no chat no emails. Just a few AI basic information. Booked a car in Stockholme. Had a very bad experience