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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Ordered a personalised banner on 22nd April and paid extra for Royal Mail 24, expecting a prompt turnaround. It’s now 27/04 and there have been no updates at all and no delivery. The party has alr... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ordered balloons, banners and wrapping paper for my wife’s 40th. I was worried the balloons would deflate as I ordered them quite early before the birthday. After messaging Henry he put me at ease... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Bought a suitcase which took ages for them to send , had to contact them twice . On the very first use the case cracked and we cannot use it again lost £150 . We contacted them and were basically told... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I ordered a Sony Xperia case, which arrived speedily. Unfortunately my phone didn’t fit the case. I’d ordered an X1 instead of X1A. Henry at Dyfor kindly talked ( email) me through finding my phone mo... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Geschäft für Mobiltelefonzubehör

Vom Unternehmen geschrieben

Stunning Monogram phone cases and initials phone cases for all popular mobile phones. Personalise your phone with our stunning range of custom cases & covers.


Kontaktinformationen

2,9

Akzeptabel

TrustScore 3 von 5

3489 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 91 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

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Bewertet mit 1 von 5 Sternen

No Updates. No Tracking

Ordered a personalised banner on 22nd April and paid extra for Royal Mail 24, expecting a prompt turnaround. It’s now 27/04 and there have been no updates at all and no delivery. The party has already passed, making the order pointless.

The delivery section stated 1–2 days for printing, but there has been no communication about delays, no dispatch confirmation, and no way to track progress. Very disappointing service, especially after paying for faster postage.

Would not recommend based on this experience.

22. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Suitcase falling to pieces after one…

Suitcase falling to pieces after one trip on a short haul flight. The casing around the zip has split. Been in touch with customer services and they are not interested. £150 for a case that has fell apart on its first outing had to purchase a strap to hold it together at the airport please think twice before you buy a suitcase from this company as you are throwing your money down the drain. I have footage of the damage which I will be forwarding onto the relevant authorities to claim compensation.

22. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Appalling quality luggage

Bought a suitcase which took ages for them to send , had to contact them twice . On the very first use the case cracked and we cannot use it again lost £150 . We contacted them and were basically told not their problem. We understand luggage gets damaged but we travel a lot and have never had a case cracked on the first use the quality is appalling. Please take note of this review as I promise you will be wasting your money .

13. April 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Marie, I am truly sorry we couldn't help you more with your issue. With manufacturing defects in material and workmanship, we would always ship out a new suitcase free of charge, however, our warranty does not cover any damage caused by misuse or accidental damage. If an airline causes damage, we are unfortunately not able to replace this, and instead a claim can be made with the airline. I do apologise again. Kind regards, Henry

Bewertet mit 5 von 5 Sternen

Super service

Ordered balloons, banners and wrapping paper for my wife’s 40th. I was worried the balloons would deflate as I ordered them quite early before the birthday.
After messaging Henry he put me at ease and organised for the wrapping paper and banner to arrive as predicted and the balloons to arrive the morning before the birthday and happily to report everything went exactly to plan. Would definitely use and recommend these again.

Wonderful company with some super helpful staff.

25. März 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi there, so glad to hear you had such a positive experience with us! Thank you for taking the time to review us. Kind regards, Henry

Bewertet mit 1 von 5 Sternen

AVOID.

Placed an order Friday with 24 hour tracked delivery and it still hasn’t arrived. Tried contacting the company on numerous occasions and still haven’t had a reply. Scam company - avoid.

20. März 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Michael, I can't seem to see any correspondence from you, please reach out to me at support@dyefor.com as soon as possible and I will get your issue resolved for you. Kind regards, Henry

Bewertet mit 1 von 5 Sternen

Order 2 phone cases and they have…

Order 2 phone cases and they have refunded me both times disappointing

23. März 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Katie, so sorry about this again, this is just due to stock issues and I did reach out to you both times letting you know the item was out of stock, as well as provided a full refund. Kind regards, Henry

Bewertet mit 1 von 5 Sternen

Awful

Awful. Ordered a case for my daughter’s phone. Website says delivery within 2-3 days. Five days later and no case. Have emailed twice with no answer. Have now asked to cancel order and get a refund as case was intended as a birthday present which has now been and gone so is useless to me now as I had to get another from a more reliable source.

21. Februar 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi John,

I am so sorry again about the delay in communication, and I am glad we could get this sorted for you. I hope your daughter loves her new case!

Kind regards,
Henry

Bewertet mit 5 von 5 Sternen

Where to begin I was searching for a…

Where to begin I was searching for a company that could create me custom made scream themed mixed horror birthday wrapping paper an by God did this company deliver price and quality was next to no the delivery was spot on too I will definitely be back to buy lots more from this company actually so pleased with my partners birthday paper. 100% reccomend, ❤️

19. Februar 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Caz,

Thanks so much for taking the time to leave a review! We're so glad to hear you love our products, and can appreciate the quality! Have a lovely week.

Kind regards,
Henry

Bewertet mit 5 von 5 Sternen

Great phone case

Great phone case, great price and excellent customer service

12. Dezember 2025
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Richard, thanks so much for your review! Kind regards, Henry

Bewertet mit 5 von 5 Sternen

I had a phone case ordered.

I had a phone case ordered.
Excellent service.
Personal message and a cute picture of my sausage dog.
Really happy with the quality.
Would definitely buy again.
It was delivered 4 days after ordering

16. Januar 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi there, so glad to hear you love your order! Kind regards, Henry

Bewertet mit 4 von 5 Sternen

Techincal Issues but good Customer Service

I ordered a phone case, it took a while to dispatch (this was before Xmas) and there were some technical issues with my order so the first one turned up with an error on it. It took a while to get resolved but Henry dealing with the problem really perservered and got this sorted for me so I eventually got a replacement sent out. My sister who the case was for loved it.

16. Januar 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Emily, thanks so much for taking the time to leave a review, we really appreciate it! I'm glad we could get this all sorted for you in the end. Kind regards, Henry

Bewertet mit 1 von 5 Sternen

Don't order for special occasions!

Terrible service (well, it would be terrible if they gave any customer service!)

Ordered for a very special occasion. Said delivery 2-3 days. 10 days later and no acknowledgement of my emails, Instagram message or online chat and the order certainly hasn't been sent.

I wish I had read the reviews before I wasted my money and time.

12. Januar 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Laura, so sorry about the poor communication, we have had staff ill the past 2 weeks. Please reach out to me at support@dyefor.com and I will resolve this for you straight away. Kind regards, Henry

Bewertet mit 5 von 5 Sternen

Don’t trust the Delivery time?

Well first I went on the website found what I wanted uploaded the photo added the name & great went really Wellbutrin i May have misread it but it said order within the next 14 hours for delivery on the first Jan
“Great”my granddaughters 1st B/day was 3rd Jan
But No?1st 2nd 3rd 4th finally it came on the 5th by this time the b/day had gone what was the use of the paper now?
So very disappointed? It did come by Royal Mail so I don’t suppose nothing is 👌

30. Dezember 2025
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Lesley, so sorry to hear this arrived late for you, please reach out to me at support@dyefor,com and I will get this sorted for you. Kind regards, Henry

Bewertet mit 1 von 5 Sternen

Very poor communication

I ordered some personalised wrapping paper. Unfortunately the wrong delivery address was on the order when I used Google Pay. I immediately emailed them back and advised of the new address. I got an automated email to say I'd hear back in 1-2 working days. This didn't happen. I also tried the online chat and got no response. Really poor service and I'm very disappointed with the lack of communication options i.e. no telephone number and very poor online options e.g. making changes to an order in your online account.

7. Januar 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Uzma, so sorry about the delayed response, please let me know the address you would like this updating to at support@dyefor,com and I will have your order reshipped. Kind regards, Henry

Bewertet mit 1 von 5 Sternen

No answer to emails

No answer to emails, phone case for my daughter didn't arrive two weeks later. Absolute rubbish, please don't bother with them.

1. Januar 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Alex, so sorry about the poor communication, I have been ill the past 2 weeks and we have fallen behind. Please reach out to me at support@dyefor.com and I will get this resolved for you. Kind regards, Henry

Bewertet mit 1 von 5 Sternen

Another scammy site

Purchased before Christmas, order still stuck on 'confirmed'. No response to any emails, complete scam! These 5 star reviews must be bots

8. Januar 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Sarah, I can assure you they are not bots, I have just been ill the past 2 weeks and so communication has been really poor. Please reach out to me at support@dyefor.com if your issue has still not been resolved and I will get this sorted for you. Kind regards, Henry

Bewertet mit 5 von 5 Sternen

Amazing

Really good experience
Shipped fast came before Xmas really happy
And easy to use ! Great customer service
Got wrapping paper
I can’t put a pic up here
But I put my kids faces on them and they turned out amazing

3. Dezember 2025
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Kae, thanks for your review! So glad to hear you love our products. Kind regards, Henry

Bewertet mit 1 von 5 Sternen

Complete scammer

Complete scammer, I ordered a phone case for a Christmas present said it would arrive 2-3 working days, I ordered on the 5/12 two weeks later hasn't arrived, I emailed them with a response saying they are updated on orders and running behind, I asked if they could send asap and could they guarantee delivery for Christmas the response was yes we can, Christmas has been and gone and still hasn't received my phone case, I've emailed but they have gosted me, don't not use this company!

5. Dezember 2025
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi there, I am so sorry to hear this! We did our best before Christmas but there may have been a few orders missed so I can only apologise. Please reach out to me at support@dyefor.com so I can get this resolved for you as soon as possible. Kind regards, Henry

Bewertet mit 5 von 5 Sternen

This is the 2nd time I have used this…

This is the 2nd time I have used this company for my personalised phone cover. I absolutely love my covers. The delivery did take a while but I love my cover so worth it. My 1st cover I had for over a year & just wear & tear made me need a new one. Really pleased with it. Will buy again.

3. Januar 2026
Bewertung ohne vorherige Einladung
Dyefor-Logo

Antwort von Dyefor

Hi Stephanie, so glad to hear you love our cases! Thank you for your kind words. Thanks, Henry

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