Excellent service received when Dreams delivered our sofabed. Delivered on agreed date as arranged. Delivery men assembled the sofabed and took away the packaging. Very pleased with the service rec... Mehr ansehen
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Das sagen Bewerter
A really positive experience for us choosing a new mattress. We went in completely unsure what kind of mattress we required other than we didn’t want memory foam again, and Hannah ran us through the S... Mehr ansehen
We love our new bed from Dreams. We had Tempur Pro Air Plus and Tempur pillows. They are lovely and bed is so comfortable. The only issue we had was, the shop Assistant gave us wrong size mattress pr... Mehr ansehen
The whole experience from shop to delivery was excellent. Sadly I don’t remember the name of the lady who served me in the Poole branch but her knowledge was brilliant and her patience while I made m... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Wessex Gate East Retail Park, BH15 3TF, Poole, Vereinigtes Königreich
- 01202122284
4,7
Hervorragend
288 Bewertungen
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Great service and product. (Sofabed).
Excellent service received when Dreams delivered our sofabed. Delivered on agreed date as arranged. Delivery men assembled the sofabed and took away the packaging. Very pleased with the service received.
Sofabed also really good quality and good value for money. Looks fab. Very comfy as a sofa. OK as a bed but meets our needs as will be mainly used as a sofa, only occasionally as a bed.
5. Juli 2026
Good service all the way through the…
Good service all the way through the buying and delivery process.
27. Juni 2026
Excellent service from purchase through…
Excellent service from purchase through to delivery.
26. Juni 2026
Right from the start in store to…
Right from the start in store to delivery the customer service was superb. Kept informed about the delivery. Would highly recommend.
30. Mai 2026
Amazing experience had to wake a couple…
Amazing experience had to wake a couple of weeks, but the guys put the bed together.. fab !
24. Mai 2026
Tempur Pro Air Plus lovely
We love our new bed from Dreams. We had Tempur Pro Air Plus and Tempur pillows. They are lovely and bed is so comfortable. The only issue we had was, the shop Assistant gave us wrong size mattress protector and we didn't realise until 2 weeks later when the bed arrived, and my wife was just about to put it on the mattress. The assistant also partially charged me for "Room of your choice" when I shouldn't as this was free as I had my bed assembled. I did get a refund from Dreams afterwards.
19. Mai 2026
Discounted product as last of stock
Discounted product as last of stock, helpful delivery guys. Long waiting list for delivery.
3. April 2026
The sale was dealt with in a friendly…
The sale was dealt with in a friendly snd efficient manner, and the delivery was similar.
23. Mai 2026
Two great lads did the delivery
Two great lads did the delivery, very polite and extremely helpful. So far so good with the quality of sleep.8
22. Mai 2026
Fantastic staff at poole....very
Fantastic staff at poole....very. helpful and know the product.
16. Mai 2026
Perfect
Perfect. Staff were so helpful a did not recommend most expensive. Took their mattress test and they helpedme find the perfect mattress. Like sleeping on a cloud now
10. Mai 2026
Really helpful and friendly staff
Really helpful and friendly staff in store. The delivery team rang us when they were on their way and were brilliant, putting the bed together.
26. April 2026
Mr Andrews Luna Bed
Initially we met Hannah , treated us very well , we chose the bed base and Hannah took me through the procedure to choose correct mattress , very knowledgeable very professional . All went well , the purchase was done also extras were given , ie pillows , duvet and mattress protector , Delivery date given and bed was delivered on time , thankyou Hannah and Dreams delivery team and Dreams Poole
1. Mai 2026
We weren’t pounced on as soon as we…
We weren’t pounced on as soon as we came into the shop, we looked around for short time on our own and then a lovely lady called Joanne came over. She was very helpful and helped us choose our new mattress. Delivery was very good and so were the drivers. Can speak highly enough about the service we got especially Joanne in store.
2. Mai 2026
easy ordering
easy ordering , delivered on time ,guys manovered our mattress into bedroom on bed ,very good
12. April 2026
the man was very helpful and the…
the man was very helpful and the delivery people were very quick at putting my bed up and put my mattress back for me
26. April 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
The service in the store was great it…
The service in the store was great it was just the horrible men who delivered my lovely new bed at my age don't expect such treatment also love the cabinets and ottoman.
Think the problem was my very old bed they probably thought I had one which could be sold on not chopped up for firewood!
10. April 2026
Antwort von Dreams - Poole
Good afternoon Marion
Thank you for your recent review. I am so sorry for any upset that was caused during your delivery. I can see from the notes on your order that the bed we were taking away under our old bed disposal service was not dismantled when the delivery team arrived at your property.
We do not offer a dismantling service for old bed disposal, and we do request that the customer has the bed taken down in time for our arrival, however, on this occasion I can see that the team agreed to help you take the bed apart.
I have sent you an email so that I can get a bit more information from you as to why you were unhappy with the service provided and I will do what I can to assist.
I look forward to hearing from you shortly.
Peter
Great choice in store
Great choice in store. Neal was friendly and knowledgeable and gave us time to choose without any pressure. A great customer experience.
24. April 2026
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