Very helpful, professional and knowledgeable member of staff at the store together with delivery on time and handled with care. Member of staff at the store went over and above to get a suitable deliv... Mehr ansehen
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Das sagen Bewerter
Superb service at Dreams Llanelli. Purchased Tempur firm mattress & ottoman & Anderson sleep cube desk bed. Delivery / installation drivers were on time / efficient & wore overshoes. Can’t fault servi... Mehr ansehen
Very helpful in store when i was looking for a new bed. Gave me all the information i needed re: price, delivery etc. Delivery team gave me a time slot the day before, confirmed this on the day & ra... Mehr ansehen
Truly smart people at LLANELLI who know their products and know how to tailor a sale to truly fit a customer's needs and budget, rather than sell for margin. A caring organisation that dealt with my... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Unit 5 Parc Pemberton Retail Park, SA14 9UZ, Llanelli, Vereinigtes Königreich
- 01554370027
4,8
Hervorragend
167 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
From Salesman to Delivery men
From Salesman to Delivery men, everyone very helpful and efficient.
15. Februar 2026
Friendly, helpful staff.
Assistants were very helpful in store and readily changed size of mattress ordered after initial purchase.
Delivery was made at the time promised by personable, friendly delivery men.
8. Februar 2026
I dealt with a young man called Ben
I dealt with a young man called Ben, regarding my purchase who was so very helpful. It was all very professional, from start to finish. I was kept "in the loop" regarding delivery times, and the delivery men were great too. Would definitely recommend "Dreams" to everyone, and I'll certainly be using this company again." Well done".......
6. Februar 2026
Very friendly staff
Very friendly staff. Delivery was prompt and delivery drivers very friendly.
20. Dezember 2025
Great quality.
This was for a lady who was mostly confined to her bed. The new bed arrived. The delivery was efficient, and the delivery guys were curtious and careful. They removed the old bed and installed the new. They took away all packaging and everything was left tidy. Good quality bed. The recipient was really happy with it.
10. Januar 2026
Dreams mattress
We brought a mattress from Dreams after being tested on the mattress match. It's perfect, not to firm or soft. Scott was amazing, he showed and told us everything that we needed to know. I don't wake up aching all over now and the pillows we brought are fantastic.
6. Januar 2026
Friendly helpful staff
Friendly helpful staff, product was really comfortable and am pleased with my purchase
6. Januar 2026
SWEET DREAMS
SWEET DREAMS
We received excellent service in Dreams Llanelli where the staff were kind and efficient, listening to and answering our questions and giving us what we considered a very good deal. We would recommend anyone looking to replace an old mattress to check Dreams out.
2. Januar 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
NO Q.A. checks on the base.
Spent a LOT of money on a bed. When it arrived we checked it over only to find on one of the draws on the base the material had not been stapled in place. Also another drawer had a "chip" out of it. Dreams send a message after about a Month asking how your experience was with a "Link" if you are not satisfied. An advisor will then get in touch within 48 hours. The so called "link" does not work so a waste of time. CLEARLY the base never went through ANY kind of Q.A. checks otherwise these faults would have been picked up. Poor show for such a well established business. Following on from my review, I had a follow up with a very helpful colleague from Dreams. They offered a replacement base or a refund. I opted for the refund as I did not want the bother of replacing the base. Refund was paid very quickly, Very good customer service. Thanks for your help.
23. Dezember 2025
Antwort von Dreams - Llanelli
Good Morning Martin
Thank you for your review. I am sorry for the issues you have had with your divan base
I have sent you an email to ask for more clarification on the damaged drawers, I look forward to hearing from you soon
Many thanks
Nick
Dreams
We tried the sleepmatch and tried a few mattresses that it recommended. We found the perfect mattress.
29. November 2025
Bewertung ohne vorherige Einladung
Very pleased with the two gentlemen who…
Very pleased with the two gentlemen who delivered my mattress.
1. November 2025
Delivery on time
Delivery on time, assembled quickly and everything explained, excellent.
25. Oktober 2025
Very friendly and helpful staff not…
Very friendly and helpful staff not pushy advised us of the mattress to have to meet our needs
11. Oktober 2025
Holiday day out
The store was well stocked and well laid out which allowed us to view and test numerous mattresses with Marks expert knowledge and advice. We were able to choose a mattress which was within our price range and hopefully one that will give us many nights of comfortable sleep. ( time will tell as we have only had 9 nights to date)
3. September 2025
Dream bed, with dream service
Excellent product, outstanding delivery, efficient, polite and caring delivery team. Everything done exactly as was promised by the store. Excellent service.
19. September 2025
Best purchase experience ever
From the moment we entered the store the service was impeccable. We were offered sleep match once greeted at the store. The staff were extremely helpful and professional. We selected our bed with ease and sat down with a lovely mocha while we processed the purchase. Thank you Dreams
21. September 2025
Amazing Service Llanelli Dreams
Sam in the Llanelli Dreams Branch was amazing. Easy going and friendly while being professional and thorough about products and services. Explained differences between mattresses and how the extra layers would help with my mothers easy of staying in bed and getting in and out plus extra comfort. Would 100% go back buy there again Thank you
21. August 2025
Bewertung ohne vorherige Einladung
Very helpful in the shop when I wanted…
Very helpful in the shop when I wanted advice to buy a new mattress
12. August 2025
Service was top class and staff helped…
Service was top class and staff helped above and beyond and the coffee ☕ was nice too....
I recommend these 5 stars
24. Juli 2025
Bewertung ohne vorherige Einladung
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