From the moment we walked in to completing our order Kieran from the Chippenham store made it really easy. We’ve needed to buy a new mattress for a while now and have been putting it off as I have no... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Loved the sleep system in fact would have happily taken it home. Narrowed down our search based on our requirements and ultimately chose a medium memory foam mattress. Took a week or so for me to get... Mehr ansehen
Showroom staff were great. Delivery men were very picky about bringing the bed up to our bedroom (though they eventually did). My wife likes the comfort of the mattress, I am less enthusiastic. PS... Mehr ansehen
Unternehmen hat geantwortet
We are a return customer. Highly recommend the Chippenham branch for the service & advice received. Bed delivered on time. Lots of contact with updates. Delivery guys were polite & helpful. Most of... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Hathaway Retail Park, SN15 1JG, Chippenham, Vereinigtes Königreich
- 01249 655987
4,9
Hervorragend
152 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Nice welcome as we entered the shop
Nice welcome as we entered the shop, no pressure selling, gave us some options that we could try once we had laid on the scanner bed.
Full explanation from very experienced staff and everything was spot on, with sales right through to delivery
Can’t ask for anything more
13. August 2025
Best choice for your dream mattress
Fantastic advice and customer service at Dreams in Chippenham, highly satisfied with our choice. We had to return a medium firm Tempur mattress which was to firm and without any problems we received a soft Tempur. The best mattress ever and not to forget, the delivery team is brilliant as well.
Before we bought a mattress from Bensons with a fault but they didn’t take it back as sagging is considered as tolerance and we had to chuck it away after 6 month (1000£ worth).
18. Juli 2025
Great mattress!From start to finish dealing with the…
From start to finish dealing with the dreams team in store I was made to feel the staff were very informed of the products and they made sure I got the mattress that was suitable and best for me .The team who delivered a few weeks later were also on time and very efficient.i can honestly say it's the best mattress I've ever had it's extremely comfortable,it was worth spending the money for me to get a good night sleep and knowing it will last for many years.
3. August 2025
Great experience at the store had…
Great experience at the store had brilliant customer service
1. August 2025
Bewertung ohne vorherige Einladung
Buying my new bed was a good experience…
Buying my new bed was a good experience from end to end. Very good service in the store with great help in the selection process. The delivery was good, on time, good communication on the day with very helpful delivery men. Full marks all round
21. Juli 2025
Excellent
Excellent service in the store , quick delivery for bed mattress and headboard , it was here in less than 2 weeks ,delivery team were excellent and very helpful
22. Juni 2025
Really informative and helpful sales…
Really informative and helpful sales assistant. Made me feel at ease.
Mattress perfect.
Friendly and helpful delivery men.
Can't fault even if I wanted too- which I don't.
5. Juni 2025
Great service and delivery
Delivery made as originally stated, kept informed prior to delivery. The guys were very helpful and timely. Everything went as I hoped it would. My purchases were all good and shop staff also knowledgeable and helpful. Great service all round, thank you.
22. April 2025
well attended to on initial visit in…
well attended to on initial visit in store, and team very helpful and assisting with information and requirements.
delivery team, prompt and friendly.
all round a very easy and pleasant experience
29. März 2025
Sam made my experience great
Sam made my experience great. From support to finding the right mattress and bed to following up with how everything is after delivery.
4. April 2025
Well communicated
Great communication from the delivery team and they were punctual and professional. Thank you 🙏🏻
14. Februar 2025
Our Dreams experience
Great service and product. Delivery driver on time and very happy & helpful.
12. Februar 2025
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Showroom staff were great
Showroom staff were great. Delivery men were very picky about bringing the bed up to our bedroom (though they eventually did). My wife likes the comfort of the mattress, I am less enthusiastic.
PS pleasant follow-up phonecall which resolved the issues amicably.
31. Januar 2025
Antwort von Dreams - Chippenham
Good Morning Paul,
Thank you for taking the time to leave us review and for speaking with me today.
I do hope you are happy with what we have discussed and I have sent an email confirming this for you.
If there is anything else I can help you with, please let me know.
Kind Regards, Leanne
On entering a lovely smile and welcome…
On entering a lovely smile and welcome from Kieran & Sam
Listening to needs and giving appropriate information.
Given time to choose and not rushed.
Would definitely recommend to family and friends.
29. Januar 2025
Bewertung ohne vorherige Einladung
It was a very easy and stressless way…
It was a very easy and stressless way of getting a new bed. The delivery guys led by Chad were very polite and proffessional.
15. Januar 2025
Excellent bed
Excellent bed, price, short delivery time and the guys who delivered had the bed set up in less than 30 minutes.
Recommended 100%
17. Januar 2025
Excellent experience kind knowledge…
Excellent experience kind knowledge staff thank you
29. Dezember 2024
Bewertung ohne vorherige Einladung
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