The Abingdon Team put us the sleep match machine and then took the time to explain our options and letting us try as many bed options as we wanted. We found this very professional and really customer... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous. But when we visited the Dreams Abingdon... Mehr ansehen
Unternehmen hat geantwortet
Excellent service when looking to buy a new bed and mattress. John was extremely helpful and explained differences in various of both which I looked at. Arranged quick delivery and I am very happy wi... Mehr ansehen
We needed two mattresses nd chose Dreams s we had previously dealt with them. The mattress selection machine was introduced. It advised Medium grade which is the same as our current mattresses... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Vom Unternehmen geschrieben
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Kontaktinformationen
Fairacres Retail Park, OX14 1BS, Abingdon, Vereinigtes Königreich
- 01235 611536
4,7
Hervorragend
168 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Everything went exactly to plan
Everything went exactly to plan. Good communication, Efficient and Friendly installation. Good products exactly as sold to me at Abingdon. No regrets.
It is not sufficiently often that such things can be said with other companies.
9. Februar 2024
Headed to local store in Abingdon and…John provided great customer service
Headed to local store in Abingdon and greeted by John. Helped us and provided the sleep match service . What a great tool to determine best mattress …. He showed us options as per the results . Didn’t order straight away needed time to think, didnt push for an answer …..but just ordered on line , can’t wait for new mattress in 10 days time …thanks John for all you help
27. Januar 2024
Bewertung ohne vorherige Einladung
Dreams accommodated us well
Dreams accommodated us well. From order to delivery. Everything was straight forward and correct
18. Januar 2024
I found a great mattress
I found a great mattress, it’s wonderfully comfortable. I was very pleased with the service I got from dreams and would highly recommend them.
14. Januar 2024
Excellent service
Hannah was brilliant.
The delivery was perfect.
Everyone we encountered were professional, friendly and respectful.
Excellent.
13. Januar 2024
The representative at the store was…
The representative at the store was wonderful and knowledgeable. The delivery of our mattress was quick and professional. And our mattress is as we expected. Perfect!
13. Januar 2024
I the sakes person was very helpful
I the sakes person was very helpful. The ordering and delivery went very smoothly and I am very happy with my purchase.
12. Januar 2024
Amazing customer service
Amazing customer service, we are very pleased with our purchase.
2. Januar 2024
Great service and great mattress
3. Dezember 2023
Very helpful advice in the shop when…
Very helpful advice in the shop when choosing our new bed and mattress.
The delivery crew did an excellent job with the removal of the old bed and installing the new one.
18. November 2023
Good guality bed and delivery was great…
Good guality bed and delivery was great but no mattress protector as promised
5. November 2023
aff were very helpful and friendly 🙂…
Staff were very helpful and friendly 🙂 we had one on one attention who showed us around, talked through each product, about pros and cons. Offered us coffee. Went above and beyond.
14. Oktober 2023
Great experience in the Abingdon store
Great experience in the Abingdon store, helpful and informative staff.
3. November 2023
Helpful sales man who showed he had a…
Helpful sales man who showed he had a good knowledge of his merchandise
28. Oktober 2023
Great service by all the team
Great service by all the team, from advice to purchase through to very obliging delivery staff.
Super product and getting a good nights sleep again.
28. Oktober 2023
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
The most uncomfortable mattress ever and no response from customer service after 5 days.
I spent 1200 on a mattress thinking it would be more comfortable and it's the most uncomfortable mattress I've ever slept on! It's so lumpy and my back aches every morning and now is in pain with muscle spasms and throbbing. I emailed Dreams 5 days ago but have only received an automated response.
27. Oktober 2023
Antwort von Dreams - Abingdon
Good morning,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you have not received a reply to your email, and I am sorry that you are not getting on with your new mattress.
I tried to call you this morning to offer some advice and assistance in relation to this matter, but I was unable to reach you.
As such, I have sent you an email with some key information and hope to hear from you soon.
Many thanks,
Kishan
Great timing with delivery and good…
Great timing with delivery and good honest service in store
24. Oktober 2023
The staff were incredibly helpful and…
The staff were incredibly helpful and so willing and eager to help us find the perfect mattress. They helped us analyse exactly what sort of mattress we needed and then took into account our budget when suggesting mattresses for us to try out. The add ons when buying a mattress were brilliant too, having the option for an 8 year warranty made spending a lot of money on a mattress feel a lot safer, and having the option for delivery was a life saver. Would recommend and shall definitely use again when the time eventually comes to get another mattress!
4. Oktober 2023
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