Disneystore Bewertungen 

Well my experience has been somewhat different to the other posts on Disneystore trustpilot page!

I walked into my local disney store in lakeside (Thurrock) yesterday. I can not believe how helpful the staff were! I wanted a big Minnie Mouse for my daughters 1st birthday. The gentleman who I spoke to explained they didn't have any left in stock. However a really helpful lady said I did see one in our stock room which was returned back into store by a customer in the morning. The lady went and sourced the large Minnie Mouse and it was still in its original packaging. The kind lady then kindly gift wrapped both items for my daughter.

I have also ordered many products online in the past and the delivery has always been spot on.

It's amazing the amount of people who leaves negative reviews about a company when things do not go to plan. Disneystore you are pleasing the majority keep up the good work!

Very happy customer!

Purchased several items around the 20th of November- some were out of stock however I was not notified until a week after my order and they had already taken my money. I was told I would have the money refunded... I didn't instead I was taken two payments of £20 and £40 .. Rang up straight away and told it was an error in the system and they would refund them. Next day another payment taken of £53!!! Rang again asking what on earths going on 'another error' I was refunded the £60 altogether however after two weeks still waiting for my refund of £53! I had £110 stolen from my bank account and repeatedly told it was an error in the system. If something takes money it has to be told to take money! I have emailed over 6 times and rang ridiculous amount of times. Told I have to wait 24 hours to speak to a member of management to deal with my stolen money!!! Have a magical day? What an utter joke. Do not order from Disney! I could not be anymore disgusted than the service I've received.

I placed my order on the 12th Dec with standard delivery (5 working days) which gave more than enough time for it to arrive before Christmas. I was sent an email to say it had been despatched with a tracking number but when i went to track it it just kept saying 'order generated' and that was it. It's now the 23rd and I was getting concerned so rang to chase it up to be told 'oh sorry, i think the item must have gone out of stock after you ordered it... Were you not sent a cancellation email?' I checked my spam and everything and no one had notified me at any point to tell me it had been cancelled! What I don't understand is why they already said it had been shipped if there were none in stock left?! Now have to do last minute stressed Christmas shopping, great!!!

I ordered a Christmas present with plenty of time for delivery, but was notified the day it was to be delivered that my order was cancelled due to an incorrect phone number on my order. So they were able to contact me to cancel my order but not to correct the information? BS. Never ordering from them again.

I will never ever be ordering from the Disney store again. I ordered a gift from there, delivery was prompt and item was fine. I was however charged twice for two different amounts and overcharged for the items I received! I emailed them to find out why and they basically just told me I was lying and that they needed proof in the form of screenshots and where I got different promotional codes from and what they were! I feel misled and am very disappointed in the service. Definitely not ordering ever again

Placed my order on Monday morning including personalised items and received it on Wednesday. Brilliant products and delivery as always. Love the disney store! Most of my kids christmas presents are from here as so much more detail in everything you buy

I placed an order online due to having received a 15% off birthday promo code. I planned to buy my mum a birthday gift with the code and receive free delivery if spending over £50. Having found a gift for my mum in stock I filled my basket with extras in order to benefit from free delivery.

Parcel was shipped by hermes and once received I noticed the item that I purchased for my mum wasn't in the box or on the invoice and another item purchased was on the invoice but not in the box either.

The delivery arrived in a big box that was crushed on one side. On the inside was some giant air bags packaging which had dirt on. I received an ewok teddy in a clear plastic (takeaway like) bag. The teddy had been completely squashed and a Hulkbuster action figure purchased for a collector had a big and obvious manufacturing scar that hadn't been picked up on by quality control from Disney but for this I did not complain as at least something turned up?. I expected some effort in packaging on Disneys part and was completely dissapointed. No colour at all or care whatsoever.

I called disney to explain that 2 items did not arrive and they told me that one of the items was out of stock (my mums birthday present) they were willing to send me the other item I had paid for so I accepted, and they sent me a free delivery code to re-purchase my mothers birthday present when it comes back in stock (in 1 to 2 weeks) however they refused to give me the 15% off code that they gave me for my birthday order having disregarded it on my first order that they modified. I would have never have gone onto the website without the code and only made a large purchase due to this one item that was IN STOCK when i made my purchase.

Despite all of this and sadly after the fact reading reviews on trust pilot on the store, I excepted that I would just cut my losses and not use the Disney store again; however I then receive an email stating that the item I did not receive (my mums present) was succeffully canceled from my order on my part, yet it wasn't in stock and I did not ammend my order at all and had already spoken with disney about this.

I was given a birthday promotion, received squashed and damaged products, had my order changed on me and wasn't told, items did not arrive, disney refuse to send the discount code to re-purchase the item they took out of my order when it comes back in stock and I am accused of ammending my own order to remove said item.

I was enticed into placing an order for my birthday and have ended up being duped. Magic. Lost a lot of customers due to bad customer care.

I will also be writing a letter to the American heads in hope that they put their foot down and start to manage and read reviews on the UK counterpart as I know service like this would not be accepted over there.

Disney UK are currently destroying the reputation of Disney and changes need to be made.

Happy birthday from Disney :(

Been waiting above 2 weeks for refund for items disney sent broken. Packaging was perfect so they were broken before being sent.

Disney won't refund until i provide them with a bank statement.

Easy To Use And Quick Delivery

Ordered a Star Wars outfit for my little boy on Thursday morning, paying for next day delivery. This was to be for a Star Wars themed event at Legoland on Bank Holiday Monday that he was really excited about.
Needless to say, I took a day off work (I'm self employed, so this incurred additional cost), and the delivery never arrived. According to the courier company's audit trail - it was too big to fit on the van - a costume for a 4 year old!!!!. Phoned Disney on Sat morning, who apologised, refunded my next day delivery cost, and said it was definitely out for delivery on the Saturday. Waited until 15:30 on Saturday, and phoned Disney again - keen not to waste anymore of my day waiting for something that would not show..... Disney said - it's definitely out for delivery but could take until 6pm... Guess what? Yup, another no-show!
I can understand that sometimes the delivery company is not within the control of the vendor, however I am quite upset that Disney clearly had not spoken with the courier to confirm that the parcel was coming, and subsequently wasted more of my time.. despite me phoning twice for confirmation - it's dreadful customer service....
Ended up with very upset little boy, and out of pocket for the time I'd taken off work.
For what it's worth - they use Hermes as the courier ... If Disney decide to wise up, read reviews, and learn that their reputation is being damaged by this so called courier company, then I may go back and use them again - but it won't be while they're still with Hermes......

Bought Olaf slippers for my daughter for Christmas. Nose fell off on Christmas Day and stitching terrible. Customer service was disgusting! Even though this was a known fault they still made me prove every step. Took ages and then only got £10 refunded. Eventually.

Absoluted disgusted with them. They made my 5 year old cry on Christmas day.
Their customer service team need lessons

Ordered 3 items for my daughters birthday 2 weeks before the big day after a week I contacted them because I hadn't received the goods or heard anything. They tell me the items was returned to them by the delivery driver due to damaged box. They send out again on the Monday but didn't receive until the following Monday and her birthday was the day before on the Sunday. I phoned to complain but they really didn't seem to care. Was extra annoyed when I noticed I paid £5 delivery and they never offered to reimburse!

They sell limited items,
but it seems their system can not cope with it.
Even when you can get it and have the payment processed, they will inform you 5 days later with some automatic mail that your order has an error and will be refunded.

They will refuse to help you in any way after that.

Ordered an elsa dress on express delivery, size guide stated dress age for 5-6 was up to 116cm. Dress actually 6 inches too short for my daughter who is 112cm tall. Was told when ordering, if it was wrong size I could all and they could get the correct size out the following day as I needed it urgently. What a joke!
I called within 5 minutes of receiving it at 11am, not even taken out of the packaging, only to be told that I needed to take a photo and email it to them. Sent two photos in separate emails showing how short it was and the dress on my daughter as instructed. They emailed back saying they wanted a picture of the full measurement of the dress. I called them asking why, they couldn't tell me, it was just procedure. After ranting that if I had bought it from their shop I could have exchanged it no problem, and did they want my child's medical records to prove her height or a witness statement as evidence? I was told to 'have a magical day'! Email sent, nothing until 6pm saying they hadn't received the photo.....
Consequently after a whole day of 5 emails, 4 photos, 2 telephone conversations and a whole heap of stress plus 4 different 'case reference numbers' still not resolved, no dress, very upset daughter and a very stressed mum, it has now been escalated to a higher authority. Should have just ordered a new one and returned the other for refund....and I would have, had I realised that customer services couldn't give a rats wotsit for their customers or the children.
'Have a magical day!' my ****

Mardy attitude of customer services staff. Lack of interest in actually trying to help a genuine customer buying. £200 of goods on an express service. They still have not arrived. I run a online shop myself and we would never shrug our shoulders on a failed delivery. Disney store already deleted the product from my basket twice delaying my order. So when finally checked out without issue I was so chuffed at finally getting the one thing my daughter had set her heart on I decided I'd pay through the nose for an express service to get the goods on time. Now I have a little girl who had dreams of an Elsa dress for her birthday tomorrow but who is going to be utterly disappointed. No dress for her Frozen tea party. So much for making dreams come true Disney. But then if you use Hermes to deliver goods - who's drivers can decide a dress and a blanket is too big for their car - you are going to continue upsetting customers and your future customers.

I ordered a product which I believed to be customised. When I received it what they called customised was a tag with my personal message which is not advised in the product description but advised in a photograph with no text etc. I contacted customer service who I believe escalated my email to a supervisor/manager. They advised me I would not get a refund on the service I paid extra for which was not my point. They did not listen to me and my point which was why is the customised product not described in the product description. I have no had a reply from them since 11/04/14 and its seems I will not get one. I find this customer service shocking! I work for an online retailer and I would never ignore a customer in this way. I will never shop with them again!

the best pjs ever

after ordering several items on the 6th of December after over £90 of phone calls the items arrived on the 22nd of December over 2 weeks later. After opening a DVD player that cost over £160 we found it did not work. After a saga with Disney customer care they finally arranged for a courier to collect it on the 2nd of January so it could be replaced.
It is now the 14th of January and after another 40 mins with Disney customer care they cannot even confirm they have the item that was returned. Time and time again they promise to return calls but never do.

I will never use Disney again for anything and I will ensure I advertise this review on every website I can think of as I am absolutely disgusted with the service from the company.

AVOID !!!!!!!!!!!!!!!!!!!! It is just a shame I have to leave 1 star as in real terms they deserve none!

I ordered items on the 6th December and paid for express "next day" delivery. I studied the terms on the site to ensure the items would arrive on time. I was told to add one day for my postcode.

I ordered before 4pm on the 6th and the items did not arrive until the 12th! Items were no good to me as they were for family heading to Disneyland and they left on the 10th.

I sent an email including my order number on the 9th December - no reply. Once I received the items i phoned customer service to see about returns after 30 mins on hold I was told my Postage was NOT going to be refunded and I had to pay for sending the items back. Not a happy customer.

They have taken the money out of my account but my order has not arrived. No response to emails and the phone number now 'cannot be recognized'. Terrible service and if you look on their Facebook page there are a lot of other very unhappy customers!