Disneystore Bewertungen 

On 18th November, I placed an order for £56.03 The money left my account via Paypal. I emailed them on 25th November to ask where my order was and a case was raised. On 26th Nov. they responded asking for ref no and Disney order no which I sent back immediately. 28th Nov they said order not received on our system and not able to process as 4 out of 5 items out of stock. Refund given and received. 28th Nov put it new order for £50.73, had confirmation email. 6th Dec After noticing only £22.47 had been taken from my account I sent email asking what was happening with my order.. New case set up. 6th Dec 17.44 email from them confirming my order being processed and shipped within next few days however their system shows £42.73 as amount to be deducted. 19.13 email saying order being processed GUARANTEED delivery in time for Christmas. 7th Dec 9.31 email cancelling 1 item. 8th Dec 10.37 email saying order on its way for 3 items which I received. No mention of other items. 12th Dec I email to ask what is happening with other 2 items as only had cancellation details about 1 not being available new case set up. 13th Dec 14.59 cancellation of remaining 2 items. I emailed to say how upset I was as only informed when I contacted them each time new case set up. 15.42 emails apologising but 3 items including 1 which I already new was unavailable were out of stock so order cancelled rest of items on their way. 13th Dec 16.11 Now it really gets interesting under a previous case number suddenly missing items are available and will arrive at my house on 17th December. 17.00 I sent email saying I was totally confused as in the space of 15 mins my order had been cancelled but was then on its way... Hooray!... 14th Dec 13.00 apologies for misinformation in previous email if I want missing items I can reorder but they will take 15 days to arrive, well call me stupid but who wants decorations after Christmas. Hope you can follow this, are you confused I know I am.... What a complete and utter shambles NO I DO NOT WANT TO RE-ORDER!! wish I had read reviews before ordering anything from this useless supplier but thought better of Disney.. Walt would be turning in his grave. 10.01 today last response from them
Thank you for contacting Disney Guest Services! We have successfully received your query and will respond to you as soon as possible, so that we can add a little Magic to your day.
Haha not heard back which is surprising as they usually get back quite quickly.

Disney Store cannot process anything that's actually beneficial to the customer:

- orders take too long to deliver, especially from partner companies

- So many orders come 'back in stock', only to be ordered and cancelled whilst you're waiting for the item as it was 'out of stock'.

- Let's not even talk about the dreadful customer service (through any medium) that can't tell you anything you need to know.

for such a successful international company, the store is dire.

I ordered gifts for my family on 29th November - with plenty of time to go before Xmas.
I received a confirmation of order on 29th Nov - with a delivery date stated as 9th December.
On 6th December - I received a notification email to advise delivery may be delayed due to the Black Friday sales. On 8th December, I received another email - advising that one of the items ordered was no longer available, but all remaining items would be delivered and a refund made on this one item.
I spoke to Disney Store today 14/11- Jack, Jade & Sami...which were less than helpful, very dismissive and also each individual gave different information. I was advised payment hadn't gone through on the 7th December, and then advised it had gone through on the 29th November (when i ordered) and then advised there was an accounting issue - and that the issue had been escalated with them.

At no point could I speak to a supervisor or manager. (they were all busy)

I have now received an email to advise that my full order has been cancelled due to a 'technical issue' and a full refund will be processed in a week but supposedly my payment was not authorized!!!!
This is absolutely disgraceful - with Xmas just around the corner.

For such a massive international company i expect a lot more.

Ordered presents for nephews for birthday and Christmas. Ordered in plenty of time. Order sat with courier. We called twice 1-3 days after they were supposed to deliver. No-one knew what was going on or gave some lame excuse that the parcel was oversized. Got to 4 days and the day we were visiting my nephew. In the end we cancelled the order. It turned up the day after and no it was not oversized (a small child could have carried it). We didn't taken collection. We then had to call and email several times arguing our case to get the refund. Not only have you not delivered Disney, two small children did not get their christmas present you also have the nerve to make it difficult for us to get a refund. Not even a sorry! WOULD ADVISE NEVER TO ORDER ONLINE WITH DISNEY

All I can say I've bn let down badly my grandaughter wanted the minnie stocking I ordered it paid even had a delivery date .
Well out of the blue a day before delivery u have a cancellation email saying sorry out of stock .
When I phoned to complain I was told not much we can do we can't get it iwhen I asked to speak to a supervisor or manager I was told there's a 24 hour queue for that and they will tell you the same thing your not getting your order .
how many complaints do you get 24 hour queue I don't believe it they're after sales is non existence .
I will never use Disney shops or online site again .
This is the worst customer service advisor I have spoken to I thought sky couldn't be beaten on crap service but DISNEY goes straight to the top of rubbish service & nonexistent items for sale .

Still waiting for delivery, it just says despatched on the tracking sheet. Not impressed, there aren't many stores around so you don't have a lot of choice but to order online !

I am really disappointed in the service from Disney. I bought my daughter an Anna Disney Animator Doll. After only very light use the head suddenly fell off. This was very distressing for my daughter and I was obviously concerned about the quality of the toy. I looked online and saw this was a a fault with some of the animator dolls.

On the 16th of October I emailed Disney to complain and was told a doll would be sent out next day delivery. I was initially very impressed with this response and level of customer care. But the doll never arrived. On the 2nd of November I wrote again complaining now not only about the faulty doll but also about the lack of her replacement. On the 5th of November I wrote again asking for a reply, eventually on the 7th November I was told the doll would be sent out by next day delivery. Again it never arrived! I wrote again on the 10th of November asking to escalate the complaint to a manager and requesting both the doll and an apology. It took a further 8 days for someone to reply. No apology for the terrible service. But they did tell me they had been trying to deliver to the wrong address. I wrote again telling the the correct address (which I had originally told them over a month ago). And guess what NO REPLY! This is really really bad service. I've requested that a manager call me, but not expecting much.
Case: 161015-000268

Very disappointed in Disney. When I tried to contact them about my experience I was brushed off. When I tried to write a review online they wouldn't post it. Very unhappy. Will never shop there again

The amount of times i have ordered from Disney.co.uk and the order either never reaches me or takes weeks to come. The customer service via email is shocking. Last order i paid for delivery and it took 3 weeks to come. awful service.

Tried to place an international order with credit card and kept getting error message saying that billing address didnt match card address...tried again 3 times same error...went to check my bank a/c and saw that i had been charged all 3 times already....seems to have happen to other people before..

haven't received any email confirmation at all..

now i have to waste my time going through the process of getting my money back..

is this really the official disney store??how can such a big brand get away with this for so long.....

I ordered gifts for my granddaughters birthday, paid for next day delivery, didn't happen apparently due to the box being "Large"!, had to get a neighbour to stay in as I work for next scheduled delivery...didn't happen....again had to ask neighbour to stay in, was assured by DYLAN customer service manager in uk that it would definately be there, checked on HERMES website guess what?, delay of another 24 hours on delivery, tried to get back hold of DYLAN , no chance I have more chance of dining with the pope!, spoke to Cole, David Carly, Amber, Anne, and Erin x2 Adrianna, if anyone wants to call them don't bother.,..ring me coz I think I have the script memorised! basically consist of "oh dear I am sorry but there is nothing I can do, its Hermes, I know we are their customer but we cant tell them what to do!" ooh sorry I cant put you through to a manager you have to go in a queue to speak to one of those god like creatures! they will call you within 24 hours...then when you do get a call they lie to you and assure you that because they are a manager they have sorted it, however when its not sorted they disappear! I would never order from this company again

Having had 2 really poor experiences with online delivery, I'm going to give up using their website. Both times, items received much later than they should have been, despite paying for express delivery.

But the real problem is the unhelpful call centre - they are just reading off a script like robots, and just say anything to get off the phone. I have been told what are essentially complete lies about where an item is.

Definitely no Disney Magic here!

9/1/16

My mother was trying to order some bands, she tried once and said that the card she was using was not valid as incorrect address (even though it was correct) - so no payment taken you would have thought? She tried in total FIVE times to get these bands as she is desperate to get them as my granddad is going and he has been very poorly and it's always been a dream of his. Each of the FIVE times the same thing came up saying the card wasn't valid so my mum placed the order via customer services and the order went through. Later, my mum got a message she had gone over her overdraft by over £1000. Somehow Disney had taken the money each time for the bands even though no order was generated. My mother called to resolve this but the customer services team on the first occasion calling were very unhelpful and wouldn't even email her to confirm there had been an issue. To their credit they were better when chasing a refund a week later, however it shouldn't have even got to that! It has been over a week now and still no refund. I am, and my whole family is disgusted that we have been treated like this considering Disney is meant to be one of the most family oriented companies! P.S. It's not even possible to order the bands six times as you can only order a certain number, so she has been charged for orders that have never and will never be dispatched. Disgusting and disappointing. P.P.S Due to a computer glitch she was charged over £1000 when the card was declined when the original order was for only £168.

I attempted to order a mockery mouse clubhouse deluxe playset worth $55 from Disneystore online, with postage to Australia (they charged $66 for!!). Received an error at payment stage 'billing address does not match address card issuer has on file. Please check and resubmit' so I checked again and hit submit order. Same error AGAIN.
So I called my bank which confirmed everything is correct (error is on Disney store site) so I tried one more time (3 times now). Once again I received the same error. So this time I checked my account only to find out despite not even successfully accepting my order, they had CHARGED ME 3 authorisation charges for it which totalled $490 au!!!!!!!
I emailed a 'cast member' 4 times, each time receiving a robotic un concerned response that didn't answer any of the questions/ requests I had made in previous emails. Contacted my bank asking how I can get this money back asap (as it was my 3yr olds birthday in less than a week and that's her birthday money). They advised ask Disney store to write an email to us on a letter head detailing the transactions and we will reverse in 24 hrs. I then called international to speak to customer service at Disney store, spoke with Elisha, whom promised it had been escalated to a 'billing manager' who would complete the request in 24 hrs and contact me. It's now 10 days later and I've heard NOTHING!!
I understand authorisation charges are expected WHEN AN ORDER IS PLACED, but the site rejected my order YET STILL CHARGED ME 3x!! My daughters birthday was on Saturday (it's Wednesday now) and we had no money for a gift or celebration as DISNEY STORE STILL HAVE MY FUNDS TIED UP FOR AN ORDER THEY WOULDNT ACCEPT!!!
Unbelievable!! No other company charges 3x for things you couldn't successfully order!! What's funny is the hold music on their customer service line was 'it's a pirates life for me!!' (Ironic huh?! THIEVES!!)
NEVER AGAIN!! Beware!!!

First time ordering from disney store online. Was worried at first after reading other reviews, my item was sent using standard delivery after a few days and delivered a couple of days later perfectly fine with no problems. Would be quite happy to buy other things in the future.
Update - placed second order and everything was the same as before, dispatched after 3 days, delivered 2 days later, happy with everything. Great service once again.

I am raged with the Disney store! I ordered my almost one year old daughter a Dress for her birthday on the 13th it is now the 24th and usps hasn't even received it. This is ridiculous and they keep giving me the run around they told me it was supposed to be receiving it yesterday. Now today and I called the usps and they said they aren't supposed to receive it until Tuesday so I'm very angry at this situation! It's been two weeks going on the third week and still no sign of the dress. For being such a magical place they need to make magic happen ASAP!!!!

In the grand scheme of things, being overcharged .09 vs. what my online order confirmation/ receipt showed isn't much, but I wonder how many individuals are being overcharged. Double check your online order receipt vs. what they debit from your card...

The only reason I noticed is my card was hit with a pre-authorization of 54.21 and then was charged 54.31. When I checked my online order receipt, it showed 54.22.

Something is awry here.
They have yet to resolve this...

Excellent online service as a long standing customer, with a young daughter, I regularly use this site and they never fail.
Great quality products, smooth purchase online and good information regarding dispatch and delivery. Highly recommend for any Disney Fan!

I ordered 3 dolls and a palace play set from DisneyOnline. They had a great deal going on, 10 dollars per doll + 10% off making each $9. Overall, I paid 47 (including the 7.95 shipping). I completed the order 3/24/16 at night and had no set deadline to receive, so I was not worried at first...UNTIL I decided to read reviews! I was devastated and started to question my order. However, I received my confirmation e-mail 5 minutes after. From there on I frantically checked my status online and from 3/24-3/28 my order sat in the active stage (this is fine, because it was Easter weekend). On 3/28 a shipping email was sent! I looked at the order online and it went from active to closed. I then clicked on the tracking # provided and it took me to a FEDEX website, not UPS and stated "A label has been created it will update with a expected delivery when more information comes". A bit concerned, because it stated it had been shipped I waited it out. At last on 3/29 my package was scanned and is on it's way! Expected Delivery is 4/01! Hopefully, everything is there and not broken or wrong!

In the end, don't be to worried about your order just from reading these reviews. If you look these are 30 to 22 cases of people who had the misfortune to have an experience like this! I normally do not post reviews, but hope this eases a few on their orders if they didn't check reviews beforehand. Be safe shopping online!

Un servizio davvero inaccettabile! Dell'ordine fatto ancora nemmeno l'ombra. Telefono all'assistenza e mi dicono che per problemi con i sistemi non posso darmi notizie, mezz'ora dopo mi è stata inviata una mail per spiegarmi che per motivi vari l'ordine era in ritardo e che sarebbe stato consegnato due giorni dopo, cosa puntualmente non avvenuta. E' il secondo ordine che faccio su disney store, il primo ci ha messo 10 giorni ad arrivare, inpensabile nel 2016, ci sono siti migliori su cui acquistare, Disney Store non vedrà più la mia carta di credito.
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