Terrible will never order from you again or recommend you. I knew about crystal fires 3 weeks ago through through a different supplier. Chased you everyday for an update. Have been told different thin... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
From looking around the showroom without any pressure, to discussing the details, arranging a quote and instal date it was a good experience. A date was agreed and the guys arrived on the date agreed,... Mehr ansehen
Unternehmen hat geantwortet
From start to finish I would really recommend them! I wasn’t pressured and all the fittings were explained. The fire I originally picked wasn’t suitable but there was no issue changing it! Highly r... Mehr ansehen
Superb to deal with Excellent customer service Special thanks to Jude for all her help. Can’t wait to get cooking on our Kamado Joe. Highly recommend
Unternehmensdetails
- Fachhandel für Kaminöfen
- Fachgeschäft für Haushaltsgeräte
- Geschäft für Dekoration und Inneneinrichtung
- Kaminbauer
- Heizungsanlagenanbieter
- Kessel- und Heizungstechnik
Über Direct Fireplaces
Vom Unternehmen geschrieben
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Kontaktinformationen
137 Wellington Rd North, SK4 2PF, Stockport, Vereinigtes Königreich
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
3,8
Gut
300 Bewertungen
Hat 89 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A happy customer.were very helpful
They were very helpful, & I got the fire I was looking for.
16. April 2026
Never got discount code until I had…
Never got discount code until I had already completed the purchase
16. April 2026
From start to finish I would really…
From start to finish I would really recommend them!
I wasn’t pressured and all the fittings were explained.
The fire I originally picked wasn’t suitable but there was no issue changing it!
Highly recommend
14. April 2026
Superb to deal with
Superb to deal with
Excellent customer service
Special thanks to Jude for all her help.
Can’t wait to get cooking on our Kamado Joe.
Highly recommend
8. April 2026
Everything exactly as promised, spot on service
From looking around the showroom without any pressure, to discussing the details, arranging a quote and instal date it was a good experience. A date was agreed and the guys arrived on the date agreed, no need for chasing or checking. The team arrived lots of dust sheets and got to work. Three hours later we had a new marble fireplace and electric fire. We were shown the controls. Every part of the service was spot on
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thanks for your review. It's great to hear that you were impressed by your ordering experience.
We're also pleased with your feedback regarding the installation service,
If there is anything else that we can do to advise or assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Arrived when they said ,driver kept in…
Arrived when they said ,driver kept in contact told us when he was 10 minutes away fab service.
10. April 2026
Antwort von Direct Fireplaces
Hi Janet,
Thanks for your kind review,
It's good to hear that the delivery was as expected and that the driver was so helpful,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Terrible will never order from you…
Terrible will never order from you again or recommend you. I knew about crystal fires 3 weeks ago through through a different supplier. Chased you everyday for an update. Have been told different things by different ppl. If you knew about them Monday, why have I only been told days later after chasing everyday and no offer to try and help although discounts are offered elsewhere . Abysmal service would never ever ever recommend. It’s a like it or lump it situation leaving a pensioner stressing! Terrible. Quick enough to take her money! Still waiting for refund
11. April 2026
Antwort von Direct Fireplaces
Hi Linda,
Thank you for your feedback. We are sorry for any disappointment regarding your ordering experience.
We can see that our team provided you with the following response, after being notified that the supplier for the fire in question is going out of business and that your chosen gas fire would be unavailable:
"Firstly, I’d like to sincerely apologise for the frustration and inconvenience caused. I completely understand why you feel disappointed with how this situation has been handled, especially given the time and effort you’ve spent chasing updates.
To clarify, we were only made aware of the situation with Crystal Fires from Monday. The information we received regarding which orders could still be fulfilled was inconsistent and we only received confirmation today of the orders that Crystal Fires were fulfilling and unfortunately your order was not on this list.
We were not provided with accurate or reliable stock availability, which meant we were unable to confidently offer a suitable replacement from their remaining stock.
That said, I do appreciate your point, and I’m sorry that this was not communicated to you more clearly or proactively. As requested, we will now process your refund in full. This will be issued back to your original payment method.
If you would still like assistance sourcing an alternative fire, we would be more than happy to help and ensure a smoother experience",
If you change your mind and would like assistance from our sales team then please do not hesitate to contact 0161 376 4181 or sales@direct-fireplaces.com,
Kind regards,
Direct Stoves & Fireplaces
We were looking for a new hearth and…
We were looking for a new hearth and the only one’s we could find was black which we didn’t want until we found you website which offered the one we were looking for and so I placed the order for what we required and it was so easy to do and we are now waiting for everything to arrive and then fitted.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Clive,
Thanks for your review,
We're glad to hear that you were able to find what you were looking for,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
First rate service
Excellent advice in the showroom and communication with the office regarding installation was first rate. The installer was very helpful and precise in his work.
9. April 2026
Antwort von Direct Fireplaces
Hi Karl,
Thank you for your review.
We're glad that our showroom team gave such good advice and that the installer was so helpful.
If we can offer you any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
I was given good advice before ordering…
I was given good advice before ordering my fire. The delivery was quick with no issues
8. April 2026
Antwort von Direct Fireplaces
Hi,
Thanks for your review.
We take pride in offering quality sales advice and speedy delivery, so it's great to hear that this has been your experience in ordering with us.
Please let us know if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
Very professional service
Very professional service . I cannot fault Direct Fires . I am so pleased with both my fires . Excellent 👍
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thanks for your positive review,
We always aim to offer professional service and high quality products, so it's great to hear that this has been your experience in ordering with us,
Please don't hesitate to let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Excellent company and product
Excellent company and product, delivered on time easy to deal with
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi David,
Thank you for your review.
We're very pleased to hear that you found ordering with us to be easy and that the delivery was received as expected,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
A must visit Store.
We found the choice and quality of fireplaces on display was amazing. We had been looking for a new fire, and been to so many stores, but nothing had stood out. Direct fireplaces made our decision very easy. Within 30 minutes with help from the fantastic staff we bought a fireplace with marble surround. A must visit store.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Keith,
Thanks for your review,
It's great to hear that our showroom staff was so helpful and that you found the right fireplace for your needs.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Terrible after service
This is the first time I have ever written a negative review on a purchase from a company, however I feel impelled to do so as a warning to customers. Gas fire, purchased in a ‘sale’ in January. Fitted last week and we did not open the packages until this point. When opened the gas engineer pointed out two dents. He continued to fit the fire due to his time restraints, he stated that companies are generally very good with these situations. I contacted Direct Fire Places today, provided them with the required images of the damage. They have refused to offer me any support and to provide a replacement for the damaged piece. Excuses such as.. I purchased it six weeks ago, I should have notified them straight away of which I have done so today as soon as it was brought to my attention (I have been away from home during our renovation work). I will never buy or recommend this company. Typical in being keen to take £850 from me without any efficient customer service after care.
10. März 2026
Bewertung ohne vorherige Einladung
Fireplace suite took a long time to…
Fireplace suite took a long time to arrive and when it did the surround was wrong. Took a further ten days to get the correct surround delivered.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Hannah,
Thank you for your feedback,
We are very sorry for any inconvenience. We appreciate that, as you mention, there was a delay in delivery of the fireplace suite and the surround was incorrect upon receipt.
As we're sure you can appreciate, both the initial delay and the time taken for the new surround to be delivered were due to factors beyond our control, as the goods in question are dispatched from our supplier. In both instances, our team worked to resolve the reported issues ASAP through coordination with the supplier, and can only apologise that it took as long as it did to have the complete fireplace in situ.
If we can offer any further assistance, please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Highly recommended
Great range of products and at a very competitive price. From ordering to shipping and final delivery everything went really smooth. The guys at customer service are quick to respond, answering all questions fully, ensuring complete satisfaction.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Neil,
Thank you for your review. We're glad to hear that you had such a positive experience in ordering with us and with our delivery services.
If we can offer any further assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Happy with the delivery along with…
Happy with the delivery along with constant updates
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Rachel,
Thanks for your review,
It's great to hear that the delivery went well and that you were kept suitably informed by our dispatch team and delivery partner,
If we can assist further then please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Very nice showroom experience
Very nice showroom experience. Sales team knowledgeable and professional. Good choice of products and installation process easy to arrange
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi,
Thanks for your kind review,
We're pleased to hear that your experience in our showroom was so good and that you were impressed with our sales advice and product range.
If we can offer any further assistance then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Over the moon with the fire for our…
Over the moon with the fire for our media wall New Forest 1600, needed a bit of help registering it, customer service was brilliant, strongly recommended.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Direct Fireplaces
Hi Dave,
Thanks for your kind review.
The New Forest 1600 is a very popular media wall fire and we're glad that you've been so impressed with this, as well as the customer service received from our team.
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
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