We had such a lovely experience at DFS Swansea yesterday and wanted to give a special mention to Hannah, who was an absolute pleasure to deal with. She was warm, friendly and really personable, and... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We had been in the Swansea store on several occasions trying to decide on a new sofa. The staff are always friendly and helpful, even though we were often there near closing times! No pushy sales p... Mehr ansehen
Unternehmen hat geantwortet
The lady that helped us her name was Meril from the Swansea store she was fantastic very helpfull and patient and she knew her job well,I would give her 100% in her job.
Unternehmen hat geantwortet
From entering the store Dan remembered me from previous visit in the week & he came to assist me to finalise my requirements to get the sofa I wanted. He was helpful, approachable & a good conversatio... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Cwrt Llwyn Fedwen, Bush Road, SA6 6HN, Swansea, Vereinigtes Königreich
- 0333 999 9795
4,9
Hervorragend
3499 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I like the no pester/bother approach
I like the no pester/bother approach by Nathan. He was very friendly and knowledgeable about the sofas. A credit to DFS.
23. Juni 2026
Antwort von DFS Furniture - Swansea
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Swansea
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Myself and my husband had a fantastic…
Myself and my husband had a fantastic experience at DFS Swansea thanks to the sales lady who assisted us. She was friendly, professional, and extremely knowledgeable about the products. She took the time to listen to what we was looking for, answered all my questions, and helped me find the perfect furniture without any pressure.
Her customer service was outstanding from start to finish, making the whole process easy and enjoyable. It's rare to receive such attentive and genuine service these days. She is a real credit to DFS, and I would highly recommend visiting the Swansea store because of the excellent support I received.
20. Juni 2026
Antwort von DFS Furniture - Swansea
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Merrill though I may be misspelling her name
The member of staff, dealing with me, was Merrill. I found her absolutely charming and helpful. I just wish that everyone I come in contact with could be as knowledgeable and friendly. She was a credit to your store.
19. Juni 2026
Antwort von DFS Furniture - Swansea
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Person selling sofas I just was really…
Person selling sofas I just was really really good and he really helped to decide what we wanted and explain the finance really well.
16. Juni 2026
Antwort von DFS Furniture - Swansea
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Antwort von DFS Furniture - Swansea
Hello Mandy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Nathan was incredibly helpful
Nathan was incredibly helpful. I had seen a sofa online which I really wanted but unfortunately it was not in the store to view. Nathan took the time to explain the measurements, went to look for the colour sash and went through everything with me. Really really helpful, thank you Nathan
14. Juni 2026
Antwort von DFS Furniture - Swansea
Good Morning,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that Nathan gave you all the information you needed and met all of your expectations.
Kind Regards,
Jordan
DFS Customer Support
We had a lovely experience at the store…
We had a lovely experience at the store today, Meryl was very helpful and couldn’t do enough to help us chose the right furniture to suit our home. She was very clear and made sure we understood everything about our purchases and finance.
13. Juni 2026
Antwort von DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sale was handled by James.Very helpful…
Sale was handled by James.Very helpful and pleasant.
13. Juni 2026
Antwort von DFS Furniture - Swansea
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very nice selection in store
Very nice selection in store. Staff were friendly but not pushy and happy to give space when asked for to think things over.
Everything was explained clearly and prices were explained in detail.
13. Juni 2026
Antwort von DFS Furniture - Swansea
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Daniel was very informative and friendly
10. Juni 2026
Antwort von DFS Furniture - Swansea
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The wonderful experience started at the front door and continued for the total of our visit, thank you for making our visit very enjoyable.
The wonderful experience started at the front door we were met with a lovely smile from the sales lady, we asked to be able to look round and would call her when we were ready. She came over when called and we shown her the suite that we had chosen. She very politely told us all the information about the product, explained the after care and the cleaning package that was available. We would definitely recommend DFS to our family and friends. The ordering procedure was very straight forward, the order was double checked by another sales lady and we were asked if we were happy with everything that we were buying. Top marks to DFS we have been coming to them for over 25 years and have always been totally satisfied.
11. Juni 2026
Antwort von DFS Furniture - Swansea
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Swansea
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
David was very helpful and knowledgeable. He explained everything clearly and took time to make sure we understood everything. We would recommend him highly.
10. Juni 2026
Antwort von DFS Furniture - Swansea
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Avoid
Ordered a sofa end of November last year, it got delivered the 2nd week of December, by the 27th December the footstools cover had just completely pulled apart. Reported this, took weeks to sort out and was ordered a replacement. Well what I thought was a replacement it’s apparently just a cover, that got lost and am now having to wait 6-8 weeks for another cover to arrive. Extremely unhappy with the service received, don’t follow your consumer rights at all, take weeks to sort anything out, happy to take your money but anything else customer service wise is just an absolutely shambles. I’m nearly 6 months over and still have a faulty footstool.
Also the insurance is just as much a shambles as the company. I’d avoid at all cost and just go elsewhere.
Following the comment… this was reported on the 27th December. Having to wait weeks for a new cover is not convenient at all.
28. November 2025
Antwort von DFS Furniture - Swansea
Good morning,
We are very sorry to hear about your concerns, and we understand how disappointing this experience must be.
After reviewing your order, we can confirm that the furniture was delivered on 07/12/2025, and you contacted us regarding this on 23/04/2026. Following your contact, we arranged a service visit and have ordered the necessary parts for the footstool.
Once we receive the parts, we will send them directly to you and arrange for them to be fitted to the footstool. If you need any further assistance, please contact us at 0333 99 99 777 and we will be happy to help.
Kind Regards,
Vanessa
DFS Customer Support
Nathan was a dream
Nathan was a dream, super helpful and made the process very enjoyable
8. Juni 2026
Antwort von DFS Furniture - Swansea
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.