DFS Furniture - Lincoln Bewertungen 3.334

Shocking aftermarket service and quality of material.
Having purchased a corner sofa from DFS Lincoln with recliners we had had the sofa just over six months when we lodged a complaint to DFS about the wear of the material on one of the recliners and sagging of the cushioning. They initially agreed that the material was not wearing as expected and came out to replace the material cover of one of the recliners and replace the padding. The repair was undertaken but It was evident that the colour of the new material was distinctly lighter than the rest of the sofa and the padding quickly sagged. We raised this issue with DFS immediately - and they sent out numerous people to view the sofa who agreed it was not satisfactory. However on the final visit by the manager she disagreed to agree and would only offer a padding repair but was not prepared to replace the material and said the colour match was down to wear and tear of the new sofa even though the material was only two weeks old after the repair. We was given other options to change the sofa but at a cost. Sorry once bitten, twice shy - why would I want to pay more money to a company I’ve now lost complete trust in. I involved the Ombudsman but they have failed to understand that I’m complaining about the repair but instead refer back to the original sofa as they too have quoted wear and tear is reasonable after six months plus. This is not possible as the repair was only two weeks old.
Everyone who I invite into the house to see the sofa feels the same as me and they are shocked by what they can see and how DFS are treating us as a customer. I’ve explained to DFS that it is a short term gain for them for a long time loss as I will keep taking every opportunity to make people aware of the quality of their sofa I’ve bought and their aftermarket service.
All I will say to anyone purchasing a sofa is too think twice and ask DFS how the material is expected to wear, what it should look like in six months time, ask them to put it into writing before you buy and ask them how they would treat a complaint in the future if you experience what I’ve been through. I’m very happy to let people come and view my sofa if you wish to make your own judgement rather than take for granted what the salesmen tell you in the shop. Since I’ve populated my concerns on a Facebook I’ve been sent many similar horror stories.

We are satisfied with the service.

Great customer service

Very nice and friendly , professional staff

Excellent service from Megan explained everything about the sofa I wanted. Helped me choose the colour etc. Would definitely use this store again

Megan was very knowledgeable, friendly, good customer service,

Fantastic service from Elle/Ellie. Such a friendly person who put us at ease. Everything was smooth from start to finish. Brilliant!

Ery helpful- all details checked and confirmed

Sales man knew his stuff and explained everything very clearly and was able to answer all his questions
Most importantly we were greeted at the door but then allowed to browse with no pressure leading to a relaxing experience

Great service. Very helpful and knowledgable sales man.

Friendly staff, no sales pressure. We went in knowing what we wanted to order and the team were very helpful in explaining certain features and extras.

Friendly staff that give you the time to decide ,also they help you to find the right furniture for your needs

Ella stayed past closing time to make sure we didn’t leave without ordering a sofa. Great service, lovely staff.

Daniel at the Lincoln branch was very friendly and took time to answer my questions. Great customer service, thank you

Very knowledgable and helpful colleague - Daniel

Customer service was on point. Got the right furniture and the right color.

Daniel,sales assistant ,was informative without being pushy,allowed us to look around and was there when we needed his input.

She was very good at her job and she had all the time for us

Great customer service, not too pushy, we were able to take our time selecting our sofa and chair. Josh who served us was very friendly and well educated on the products we purchased. Clear and concise information given to us making us feel comfortable and confident in our purchase.