We had been planning to upgrade our old corner unit for a while, and decided that today was the day 03/08/26. Chose DFS metro retail park had a look around with no pressure or hard sell just us at o... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We called into DFS just to browse at sofas, not intending to purchase that day. We were approached by Rachel who was very friendly making us feel relaxed, she was knowledgeable about the product. She... Mehr ansehen
Unternehmen hat geantwortet
Shell from the Gateshead branch was welcoming and helpful the second we stepped through the front door. Her helpfulness and expertise made the process so simple in us purchasing our dream sofa.
Unternehmen hat geantwortet
Sales staff very helpful and no pressure or pushy tactics. A laid back experience which I prefer when buying something. I'm rubbish with people's names but the young lass that sorted us out was fanta... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
metro retail park metro retail park, NE11 9XS, Gateshead, Vereinigtes Königreich
- 0333 999 9757
4,9
Hervorragend
10.167 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great friendly staff
Great friendly staff, very helpful and knowledgeable. Made our purchase very easy
20. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello Harry,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Good salesperson explained all I needed…
Good salesperson explained all I needed to know
13. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello Philip,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Reviewing our salesperson Pamela
Reviewing our salesperson Pamela. She made the buying experience enjoyable and informative. She helped find a sofa to fit our space and requirements and was very clear on the information provided.
18. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great shopping experience!!
Thank you to Jess for her advice and knowledge today. Her friendly approachable personality made shopping a pleasure. A lovely young lady who is a credit to the company.
19. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent service jess was very…
Excellent service jess was very professional and very helpful
19. Juli 2026
Antwort von DFS Furniture - Gateshead
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Lewis was amazing at his job and every…
Lewis was amazing at his job and every question I had he answered straight away.
19. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Just called in to browse
Just called in to browse, spoke with Lewis had an idea what i was interested in and directed me. Spoke aboit various styles that would suit comfort. Left me to browse, no pressure to buy.
Called in next day with husband to purchase. Spoke with Pamela explained i wanted to spend time just trying sofa which she understood & left me to it. Called her over placed order.
Found both staff knowledgeabke, respectful & no pressure to purchase. Very relaxed & happy experience.
4. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Excellent Service
The welcome and the help the offer of a lovely coffee the general experience was a real pleasure as I was looking for the sofa and the armchair that I would like. Well done DFS and thank you for looking after me..
18. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
great experience
The visit to the store was great, staff were really welcoming and helpful
18. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Antwort von DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We went to buy a new sofa but I need to…
We went to buy a new sofa but I need to take my dog in to try him on the sofa to make sure we both fit find, he’s a Labrador cross and this was not an issue Zak was fantastic and nothing was an issue and he takes through everything on the sofa we bought
17. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Customer Service Masterclass
In store experience at DFS Metro Centre was superb. We were assisted by Juliet who was very knowledgeable about the ranges, took time to explain everything in detail and understand our needs and preferences. Can’t wait to get our new sofa.
17. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Paul was very helpful and explained…
Paul was very helpful and explained every thing we would give him a ten.
17. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Antwort von DFS Furniture - Gateshead
Hello Mark,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Superb Aftercare
After discovering an issue with a seven year old sofa from DFS, I visited the store in the hope they could offer some help to rectify the problem. I spoke to Mark and he couldn’t have been more helpful, despite me no longer having the receipt . Unbeknown to me, each sofa comes with a 15 year structural warranty and Mark quickly assessed my issue and arranged for a speedy repair.I can’t rate the service high enough and Mark was superb. Thank you
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von DFS Furniture - Gateshead
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Amazing team at the metrocenter
We recently purchased a Ronan sofa from DFS at the merto center and the entire experience has been fantastic.
The team in the showroom was incredibly helpful without being pushy, giving us plenty of time to test out different styles and make our decision.
13. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Antwort von DFS Furniture - Gateshead
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Sales person was extremely polite and…
Sales person was extremely polite and patient, explained everything in a professional but calm manner
14. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello Dave,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
The purchase of the furniture was made easy as the salesman knew the product and was very helpful …
The purchase of the furniture was made very easy and
12. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Had a really great service from Mark
Had a really great service from Mark , who was knowledgable attentive and professional .Great customer service throughout our visit to the store
14. Juli 2026
Antwort von DFS Furniture - Gateshead
Hello Mrs Hall,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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