DFS Furniture - Enfield Bewertungen 

I was very pleased the way I was treated by a lady called May very friendly and helpful

Very helpful nothing was too much for him. Showed me everything that I was interested in and let me sit down and relax. Even made me a nice cup of coffee. Went through everything with me.

Great experience because I got the seeing all the different range of sofa and got good feedback on each of sofa. This gave me the decision to choose the right sofa at the end of my visit

It was a great service.very professional staff.

I went to dfs to look for a family size sofa and I found one that I liked. The lady that help me was so funny, helpful and patient. She never force me into buying extra that others do and made sure I was happy with sofa.

Iqbal is the main man. He listened to what we needed and made the perfect recommendation. We ended up buying 2 sofas there and then.

Great choice of furniture
Staff were very helpful and informative

Great friendly service with no added stress or pressure

Five stars for the DFS Enfield showroom team, but zero stars for customer care.

​The first part of our delivery arrived with a major defect: a footstool with an unattached top and ~30 exposed nails. This is a serious hazard in a house with three young daughters. I called DFS on Wednesday, but because it was dispatched by a third party, I was fobbed off with a promise of a callback. It is now Sunday - total silence.

​It is incredibly disappointing to go from such a premium in-store experience to being left in limbo with a dangerous product. With our main sofa arriving in a few weeks, this total lack of accountability leaves us feeling incredibly anxious about what's to come.

DFS, you need to rectify this immediately.

I had an amazing experience at DFS Enfield thanks to the Aysel who helped me and my family. Aysel was friendly, patient, and extremely knowledgeable, taking the time to understand exactly what I was looking for without ever making me feel pressured. She explained all the options clearly, answered every question with confidence, and made the whole process smooth and enjoyable.

Her customer service was outstanding from start to finish, and they really went the extra mile to make sure I was happy with my choice. It’s rare to receive such genuine, helpful service, and I would definitely recommend DFS Enfield because of this excellent experience. Thank you for making sofa shopping so easy and stress-free!

Great experience, very welcomed very helpful and polite colleague safe who helped us with everything

Was great to meet your sales team they were so friendly and helpful

We had an excellent experience at DFS today, thanks to Lisa. From the moment we walked in, she was friendly, professional, and incredibly knowledgeable. She took the time to understand exactly what we were looking for, answered all of our questions patiently, and provided helpful advice without being pushy.
Lisa made the whole process smooth and enjoyable, and her outstanding customer service really stood out. She is a credit to DFS and went above and beyond to ensure we found the perfect sofa. We couldn't be happier with our purchase and would highly recommend asking for Lisa if you visit DFS Enfield.
Thank you, Lisa, for such a fantastic shopping experience!

Good Service

The experience in the store was very positive. We were able to walk around the store freely without being 'harrassed' by staff. When we needed help we got it from a staff member who; was pleasant, knowledgeable and extremely helpful.

Good range of products. Lots of available staff. Helpful staff during sales process

I needed to cancel the order for sofas that I ordered from the Enfield Branch due to a change of circumstance. Over the last three weeks, I have tried to contact DFS via the web chat, customer services, feedback form and formal complaint with no progress. DFS has not acknowledged or responded to my complaint which was made on 20.05.26.

Desperate to resolve this issue, I also visited the store on 23.05.26, and was reassured by the manager that he would email me yesterday or today with a resolution. I have received no email or resolution to this issue from him. The customer service is poor and Ineffective.
Based on the poor standard of customer service, including a system where my requests for cancellation of my order have not completed by DFS, I cannot recommend this company.