DFS Furniture - Enfield Bewertungen 

Five stars for the DFS Enfield showroom team, but zero stars for customer care.

​The first part of our delivery arrived with a major defect: a footstool with an unattached top and ~30 exposed nails. This is a serious hazard in a house with three young daughters. I called DFS on Wednesday, but because it was dispatched by a third party, I was fobbed off with a promise of a callback. It is now Sunday - total silence.

​It is incredibly disappointing to go from such a premium in-store experience to being left in limbo with a dangerous product. With our main sofa arriving in a few weeks, this total lack of accountability leaves us feeling incredibly anxious about what's to come.

DFS, you need to rectify this immediately.

I had an amazing experience at DFS Enfield thanks to the Aysel who helped me and my family. Aysel was friendly, patient, and extremely knowledgeable, taking the time to understand exactly what I was looking for without ever making me feel pressured. She explained all the options clearly, answered every question with confidence, and made the whole process smooth and enjoyable.

Her customer service was outstanding from start to finish, and they really went the extra mile to make sure I was happy with my choice. It’s rare to receive such genuine, helpful service, and I would definitely recommend DFS Enfield because of this excellent experience. Thank you for making sofa shopping so easy and stress-free!

Great experience, very welcomed very helpful and polite colleague safe who helped us with everything

Was great to meet your sales team they were so friendly and helpful

We had an excellent experience at DFS today, thanks to Lisa. From the moment we walked in, she was friendly, professional, and incredibly knowledgeable. She took the time to understand exactly what we were looking for, answered all of our questions patiently, and provided helpful advice without being pushy.
Lisa made the whole process smooth and enjoyable, and her outstanding customer service really stood out. She is a credit to DFS and went above and beyond to ensure we found the perfect sofa. We couldn't be happier with our purchase and would highly recommend asking for Lisa if you visit DFS Enfield.
Thank you, Lisa, for such a fantastic shopping experience!

Good Service

The experience in the store was very positive. We were able to walk around the store freely without being 'harrassed' by staff. When we needed help we got it from a staff member who; was pleasant, knowledgeable and extremely helpful.

Good range of products. Lots of available staff. Helpful staff during sales process

I needed to cancel the order for sofas that I ordered from the Enfield Branch due to a change of circumstance. Over the last three weeks, I have tried to contact DFS via the web chat, customer services, feedback form and formal complaint with no progress. DFS has not acknowledged or responded to my complaint which was made on 20.05.26.

Desperate to resolve this issue, I also visited the store on 23.05.26, and was reassured by the manager that he would email me yesterday or today with a resolution. I have received no email or resolution to this issue from him. The customer service is poor and Ineffective.
Based on the poor standard of customer service, including a system where my requests for cancellation of my order have not completed by DFS, I cannot recommend this company.

The customer service I received from Lisa was impeccable. She was very friendly and explained everything in great detail.

Mother and I went into the store over a week for just a quote and only to be pressured to place an order part deposit payment and rest on finance. Less than 24hrs we declined the finance with the finance company and they confirmed it cancelled. Also we went into store for our deposit refund and the staffs playing delayed tactics in giving back my refund. Still till date we are still waiting for our refund. Instead, they keep ringing us still playing ignorant and trying to force the sale. We need the store manager to contact us asap otherwise we would have to take up on legal action.

I found it quite a pleasant experience in the beginning of being shown everything that was useful in the item that I was interested in with good knowledge of the sofa that I was interested in. The service was excellent and they were very polite and helpful in the explaining the full details of what I was buying, so thanks for your lovely cooperation and i would recommend DFS to those that are interested in what they were buying +I'd like to thank a Aysel Dogan the salesperson for making my visit a lovely experience cheers bye

Great advice without the usual hard sale!

Excellent service

We had an enjoyable visit to the store and appreciated the friendly assistance from Aysel. She was very helpful and made the process smooth and pleasant. Without any pressure, we decided to choose some extra options, which made our shopping experience even better. Overall, a great and stress-free visit. Highly recommended!

We were welcomed, given plenty of help and well supported through the purchase process.

This is my fourth purchase. Sale people are always polite and they do not push you. They give you time to think which is most important for me. I love DFS Furniture is nice and modern and comfotable.

We brought our sofa here and Nihat was very kind and patient! he was easy to talk to and super helpful.

Really lovely sales adviser. Good customer service