We were very happy with the service when we arrived. We were introduced by a lady Advisor named E50 - Celine. We were given of time to browse around store and were asked did we need help. We were ex... Mehr ansehen
Standort
Standort wechselnAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Celine, the advisor, was very pleasant, helpful, and welcoming. She tailored to all the requirements I was looking for, and provided excellent customer service. She explained in detail the benefit... Mehr ansehen
Our salesman, Callum at the Aintree branch was very helpful. He provided us with the fabric swatch for the recliner we were interested in to compare against dining chair upholstery we were also consid... Mehr ansehen
Unternehmen hat geantwortet
I had a fabulous time wandering around sitting on every sofa, without any sales pressure from staff. When I had chosen the most comfortable one on the shop (imo), the lovely Celine sorted out all o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Vom Unternehmen geschrieben
Kontaktinformationen
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, Vereinigtes Königreich
- 0333 999 9846
4,9
Hervorragend
4265 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Callum was excellent not pushy like the…
Callum was excellent not pushy like the other retailers
23. Mai 2026
Antwort von DFS Furniture - Aintree
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
DFS Sofa
Andrew was very helpful, friendly and explained all the steps of the process clearly
23. Mai 2026
Antwort von DFS Furniture - Aintree
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
The salesman was extremely informative about the furniture we decided to purchase. Excellent customer service.
22. Mai 2026
Antwort von DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Callum was very professional and so…
Callum was very professional and so easy to talk to, couldn't of help me any more
21. Mai 2026
Antwort von DFS Furniture - Aintree
Hello Ken,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Outstanding service from Jack
Excellent customer service from start to finish. The staff were friendly, professional, and very helpful throughout the whole process. They took the time to understand our needs and made everything easy and stress-free. The quality of service was outstanding, and we felt valued as customers. Highly recommend — definitely a 5-star experience!”
Excellent customer service from Jack. He was extremely helpful, patient, and professional throughout the whole process. He went above and beyond to help us choose the right sofa and made the experience very easy and comfortable. If possible, I would give 10 stars instead of 5. Truly outstanding service!”
15. Mai 2026
Antwort von DFS Furniture - Aintree
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Jack met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sarah was helpful and gave good advice
Sarah was helpful and gave good advice. Answered all questions in professional friendly manner.
20. Mai 2026
Antwort von DFS Furniture - Aintree
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Callum was fantastic and very…
Callum was fantastic and very knowledgeable. He was also very patient and understanding going thorough everything a number of time to ensure we were happy. Thank you
20. Mai 2026
Antwort von DFS Furniture - Aintree
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very happy with the help from Callum
Very happy with the help from Callum! Really helpful and made for pleasant experience.
17. Mai 2026
Antwort von DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Had a lovely experience at DFS today
Had a lovely experience at DFS today. I hate walking in to a shop and having someone coming straight up to you and following you around I feel uncomfortable and like I’m being put under pressure to buy, but here they didn’t do that. There were plenty staff around who were all very friendly and helpful. No pressure to buy and made the process easy. Happy to of walked away with our new sofa and to be delivered a lot sooner than we expected.
17. Mai 2026
Antwort von DFS Furniture - Aintree
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The least worse option
We chose the sofa which I think is best for us.
However, some of your sales staff were not great. One in particular called my wife 'love' so we made sure not to order with him.
Generally the sales team were poorly informed about what was available as corners etc so we were not confident enough to order.
Only after checking with other retailers we felt this was the best option for us.
It felt like the least worse option.
10. Mai 2026
Antwort von DFS Furniture - Aintree
Good morning,
Thank you for sharing your feedback with us, we are sorry to hear your experience was not as expected and you were poorly informed regarding the product you have ordered. We will ensure your feedback is relayed to the relevant management team.
Kind regards,
Holly M
DFS Customer Support
Graham looked after us from start to…
Graham looked after us from start to finish. Explained everything in detail.
16. Mai 2026
Antwort von DFS Furniture - Aintree
Good afternoon,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Antwort von DFS Furniture - Aintree
Good morning Ashleigh,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Left to browse
Left to browse. When I did need help assistants were very friendly and knowledgeable.
8. Mai 2026
Antwort von DFS Furniture - Aintree
Good morning Sarah,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Antwort von DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Antwort von DFS Furniture - Aintree
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind regards,
Vanessa
DFS Customer Support
The staff treated us very nice
The staff treated us very nice, made us feel welcome and brilliant as always…give us gud advice on what to buy also
7. Mai 2026
Antwort von DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly, helpful and knowledgeable staff.
We recently attended DFS, Aintree, to view sofas and we spoke with Celine who was very helpful indeed.
Having decided on a sofa set, we returned there on 13/05/2026 to place our order. On that occasion we were assisted by Richard who was also very friendly, knowledgeable and helpful.
Richard answered all our questions then prepared our order request explaining what aftercare products and insurance were available, how eaziglide works, then giving us a total price and explaining our payment options.
Oh and we got free coffees on each store visit.
Thanks Richard and Celine.
We’re expecting our new sofas to arrive in around 5 weeks so we’ll review the actual product then.
13. Mai 2026
Antwort von DFS Furniture - Aintree
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Richard and Celine met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Sofa purchase
Sarah. The young lady that helped me was very attentive and answered all my questions,and guided me through the whole process.
13. Mai 2026
Antwort von DFS Furniture - Aintree
Good afternoon Brian,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Brilliant service very kind an helpful…
Brilliant service very kind an helpful every happy with my order an service
13. Mai 2026
Antwort von DFS Furniture - Aintree
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service
Left to browse at leisure, no hard selling, staff happy to help when we requested, excellent customer service, very friendly and professional.
12. Mai 2026
Antwort von DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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